This document summarizes a distance learning program in quality management that is accredited by the CPD Standards Office in the UK. The program teaches concepts and techniques related to quality management, including ISO standards, quality tools, and contemporary quality concepts. Successful graduates will gain an understanding of quality management principles and systems and be able to apply quality improvement approaches in professional settings. The flexible, self-paced program can be completed in 6-9 months and results in a Certified Quality Professional diploma.

1. Achieve the Pinnacle of
EXCELLENCE!
CERTIFIED QUALITY PROFESSIONAL
A Master Program on Quality Management thro’ Distance Learning - Accredited By The CPD Standards Office, UK
www.qpglearning.com
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2. Why Learn Quality?
'Quality' is not just a buzz word today. Organizations, world over are using 'quality' as a vehicle for achieving
not only customer satisfaction, but also for improving the organizational performance. There are a number of
techniques & approaches that have been used by organizations in achieving quality of their products &
services.
The quality movement in the 1980s helped Japan in achieving breakthrough success in their businesses. This
prompted the Americans & Europeans to adopt similar quality initiatives in their quest for achieving success in
the market place.
Quality is no longer a responsibility of only the QC department. It is everything in an organization
& is everyone's responsibility. We need to teach quality techniques & concepts to people in all
spheres of work.
The quality is required to be achieved in all types of organizations. Small, medium
or large corporations whether in the manufacturing or in service sector, private or
public, all need to satisfy their customers in order to be successful.
The quality can be achieved if all functions & departments of an organization
work together for achieving customers' satisfaction. Quality has to be a
part of marketing, designing, purchasing, storage, inspection, manufacturing,
servicing, product or service delivery, equipment maintenance,
training & HR, communication, and above all of the top management.

3. Why This Program?
This 'Certified Quality Professional (CQP) Course’ is brought out
with the aim to promote the concepts of quality at all levels in
organizations and prepare people to be ready to deal with the
challenges of the global market. This will not only improve the skills
of the individuals, but shall also impart a competitive advantage to
the organizations where they work.
This course will enhance the career prospects of the fresh
graduates or working professionals. It will not only provide the
students with theoretical aspects of quality management, but will
also help them understand the practical approaches in
implementation of this subject in organizations.
The companies can sponsor their people for taking-up these
certifications. This will enable them prepare future leaders in the
field of quality management in their organizations.

4. What Will I Get ?
BENEFITS TO CANDIDATES
On successful completion of this certification
programme, students should:
a) Gain a critical understanding of key concepts,
principles and practices in quality management,
b) Be able to appreciate the need for quality
management systems and develop an
understanding of International standards on this
subject,
c) Develop an understanding on the problem
solving methodology and be able to apply the
quality tools in real work situations,
d) Be able to understand and support a quality
culture in the organization,
e) Be able to engage in professional discourse with
other quality professionals,
f) Develop an active bent of mind towards quality
and be ready to take initiatives in quality
improvement activities.
a) Motivated and qualified staff,
b) Career development which improves
staff retention,
c) Staff readiness for organizational level
quality initiatives,
d) Enhances organization's quality systems
and improves competitiveness.
BENEFITS TO EMPLOYERS

5. What Will I Learn ?
Module-I: Basics of Quality
1. History of Quality
2. What, Why & How of Quality?
3. Quality Terminology
4. Quality Gurus & Their Philosophies
Module-IV: Contemporary Quality Concepts
1. 5S
2. Kaizen
3. Six Sigma Methodology
4. TQM - Business Excellence Models
Module-II: Quality Management Systems
1. Standards & ISO
2. ISO 9000 Quality Management System Standards- An
Introduction
3. Quality Management Principles
4. Process Approach
5. Understanding the ISO 9001: 2008
6. Documentation for Quality Management Systems
7. Quality Management System Audits
Module-III: Quality Improvement
1. Problem Solving
2. An Overview of Quality Tools
3. Seven QC tools (Check sheet, Histogram, Cause & Effect
Diagram, Pareto Chart, Run Chart & Control Chart, Scatter
Diagram & Stratification)
4. Other Quality Tools (Brainstorming, 5-Why Analysis, Process
Flow Chart, Gantt Chart, Criteria Rating, Control Plan)
5. Performance Measurement
Module-V: Soft Skills for Quality
1. Personal Quality
2. Selling Quality to Management
3. Teamwork & Facilitation

6. Graduation/Diploma in any field.
Those who do not have above
qualification, can seek exemption based
on their educational background and the
length and type of experience.
The students are, however, expected to
have good learning ability in English.
Good arithmetic / analytical skills will be
an added advantage.
'CQP’ is a distance learning program. It
consists of course materials, assignments
& case studies prepared by highly
qualified & trained professionals of QPG.
On enrollment, the students will receive
these materials along with a study plan.
On completion of assignments & the
required study, the students are
required to appear in an online
examination made available to them
on the internet.
Alternatively, the students not having
an access to internet will be required to
submit the hard copies of their solved
examination papers through post.
The CQP requires around 100 hrs. of
self study by the students for the
completion of the program.
The students can plan their studies at
a flexible pace suitable to them. The
prescribed duration of the program is
6 months. However, based on
individual needs, the students can plan
& complete the program anytime
between 3 to 9 months.
EXAMINATIONPROGRAM ADMINISTRATION
DURATION AWARD OF DIPLOMA
On successful completion of the criteria
for the program, the students will be
awarded an accredited CPD qualification
of ‘Certified Quality Professional' by
Quality Professionals Group.
ELIGIBILITY

7. About QPG
QPG is a group of highly qualified, trained and experienced
professionals in the field of Business & Operational Excellence helping
organizations and individuals in improving their performance.
QPG, established in the year 1996 has worked very closely with a
client base of more than 1000 organizations advising them in
improving their Quality, Environmental and Safety management
systems. QPG also assists its clients in other popular operational
management techniques like 5S, Kaizen, Lean and Six Sigma.
The Distance & Open Learning Division of QPG was created in the
year 2008 with the aim to make the vast knowledge base of QPG
available to individuals all across the globe using the Distance &
Open Learning methodologies. QPG, has so far provided training to
more than 10,000 individuals through classroom as well as distance
mode of learning.
QPG maintains a very high standard of its programs through the use
of highly qualified & experienced faculty, the customer-centric
delivery process coupled with excellent customer service.
Who we are?
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The CPD Standards Office, UK works to improve the
standard of Continuing Professional Development (CPD)
provision across all industry sectors in over 20 countries. It
forms part of the Professional Development Consortium
(PDC), respected by regulators, professional bodies and
trade associations for its work with organisations
undertaking research and accreditation services.
Organisations accredited by the Office are identified as
offering high level of positive learning opportunities, and as
working with the CPD Standards community to raise skills,
knowledge and education.
With a rich history of working with private, public and
voluntary sectors, the CPD Standards Office is unique in
delivering research based CPD accreditation. It is overseen
by an Expert Advisory Board comprising CPD experts,
academics, employers and professional bodies to ensure its
assessment processes are mandated against current
legislation and regulations.
About CPD Standards Office

8. Contact Us
For further details on QPG courses, please contact:
Chandigarh - 160047 India
Tel: +91-172-5009911, +91-88729-09911
Email: qpg.edu@gmail.com
Website: www.qpglearning.com, www.qpg.co.in
SCO 105, First Floor, Sector 47-C,
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