The 180-day roadmap has three stages to transform the GSD Panama center into an Operational Center of Excellence (OCE). Stage I focuses on management, selectively forgetting the past, and creating the future vision. Stage II emphasizes internal communications, innovation projects, and standardized metrics. Stage III ensures having fun while exceeding expectations through development programs that provide more skills, opportunities at Dell, and personal growth. The roadmap aims to manage the present, create the future OCE, and develop employees through a clear career path and merit-based rewards.
Our roadmap to Operational Excellence highlights the key milestones for implementing an Operational Excellence Management System and a culture of Operational Discipline in order to achieve Operational Excellence. Along the roadmap, you will find links to some of our most popular blog articles. You will need to download the file to access the links.
Original article from the Flevy business blog can be found here:
http://flevy.com/blog/what-is-operational-excellence/
Perfection is not attainable, but if we chase perfection we can catch excellence. – Vince Lombardi
In “ The Discipline of Market Leaders – Choose your Customers, Narrow your Focus, Dominate your Market, ” Michael Treacy and Fred Wiersema describe three distinct value propositions or disciplines an organization can choose to compete in their market or industry– Operational Excellence , Product Leadership , and Customer Intimacy .
Market leaders choose to excel in delivering extraordinary levels of one of these three value propositions, while maintaining competitive standards in the other disciplines.
Based on Treacy’s and Wiersema’s findings, market leaders will not pursue a diffused business strategy across two or even all three disciplines, but will continually focus on their organizational design, processes, technology, and competencies to improve the one particular value discipline that they want to provide to their Customers better than anyone else.
Organizations pursuing an Operational Excellence differentiation strategy are able to deliver a combination of quality, price, and ease of purchase and service that no other organization in their market or industry can match.
Achieving Operational Excellence requires the successful implementation of a Business Execution System that effectively and seamlessly integrates the following four building blocks: Strategy Deployment , Performance Management , Process Excellence , and High Performance Work Teams .
First, Operational Excellence organizations follow a well defined Strategy and Operational Planning & Deployment Process that ensures collaboration and alignment among the different parts of the organization and effectively links strategic and operational objectives, initiatives and execution. Strategy Mapping and Hoshin Planning provide this systematic and collaborative planning, execution, and review process.
The world has changed dramatically since LEAN and Six Sigma were popularized in the early 1990′s. Globalization, product proliferation, information technology, intense competition, and an activist regulatory environment have contributed to a rapid rise in complexity. As a result, many companies are finding that LEAN and Six Sigma aren’t delivering the results they expected. In this presentation, delivered by Chris Seifert at APICS 2013, we discuss a new approach that a select few companies are utilizing to achieve Operational Excellence in the face of complexity.
Unichrone imparts Operational Excellence Training Course for the middle and senior management audience. The course is for 4 days and helps the participants to understand with thorough information on Operational Excellence subject.
Operational Excellence Defined: Is Right For You?Juran Global
“Operational Excellence,” “Performance Excellence,” “Business Excellence” – No matter what you call it, organizations are looking for solutions that yield better outcomes when executing their business plans and strategies. Many organizations do a decent job of designing, defining, and writing their plans to improve performance but very few organizations follow through with those plans and achieve the goals they have established.
Key Topics:
* What is Operational Excellence?
* Decomposing OPEX
* The many roads to Rome: Improving your performance
Our roadmap to Operational Excellence highlights the key milestones for implementing an Operational Excellence Management System and a culture of Operational Discipline in order to achieve Operational Excellence. Along the roadmap, you will find links to some of our most popular blog articles. You will need to download the file to access the links.
Original article from the Flevy business blog can be found here:
http://flevy.com/blog/what-is-operational-excellence/
Perfection is not attainable, but if we chase perfection we can catch excellence. – Vince Lombardi
In “ The Discipline of Market Leaders – Choose your Customers, Narrow your Focus, Dominate your Market, ” Michael Treacy and Fred Wiersema describe three distinct value propositions or disciplines an organization can choose to compete in their market or industry– Operational Excellence , Product Leadership , and Customer Intimacy .
Market leaders choose to excel in delivering extraordinary levels of one of these three value propositions, while maintaining competitive standards in the other disciplines.
Based on Treacy’s and Wiersema’s findings, market leaders will not pursue a diffused business strategy across two or even all three disciplines, but will continually focus on their organizational design, processes, technology, and competencies to improve the one particular value discipline that they want to provide to their Customers better than anyone else.
Organizations pursuing an Operational Excellence differentiation strategy are able to deliver a combination of quality, price, and ease of purchase and service that no other organization in their market or industry can match.
Achieving Operational Excellence requires the successful implementation of a Business Execution System that effectively and seamlessly integrates the following four building blocks: Strategy Deployment , Performance Management , Process Excellence , and High Performance Work Teams .
First, Operational Excellence organizations follow a well defined Strategy and Operational Planning & Deployment Process that ensures collaboration and alignment among the different parts of the organization and effectively links strategic and operational objectives, initiatives and execution. Strategy Mapping and Hoshin Planning provide this systematic and collaborative planning, execution, and review process.
The world has changed dramatically since LEAN and Six Sigma were popularized in the early 1990′s. Globalization, product proliferation, information technology, intense competition, and an activist regulatory environment have contributed to a rapid rise in complexity. As a result, many companies are finding that LEAN and Six Sigma aren’t delivering the results they expected. In this presentation, delivered by Chris Seifert at APICS 2013, we discuss a new approach that a select few companies are utilizing to achieve Operational Excellence in the face of complexity.
Unichrone imparts Operational Excellence Training Course for the middle and senior management audience. The course is for 4 days and helps the participants to understand with thorough information on Operational Excellence subject.
Operational Excellence Defined: Is Right For You?Juran Global
“Operational Excellence,” “Performance Excellence,” “Business Excellence” – No matter what you call it, organizations are looking for solutions that yield better outcomes when executing their business plans and strategies. Many organizations do a decent job of designing, defining, and writing their plans to improve performance but very few organizations follow through with those plans and achieve the goals they have established.
Key Topics:
* What is Operational Excellence?
* Decomposing OPEX
* The many roads to Rome: Improving your performance
The An Introduction to Operational Excellence v9.0 presentation is free-of-charge and includes:
1. MS PowerPoint Presentation including 41 slides covering an Introduction to the 4 Building Blocks of Operational Excellence - Strategy Deployment & Hoshin Planning, Performance Management & Balanced Scorecards, Process Excellence & Lean Six Sigma, and High Performance Work Teams.
The Operational Excellence Healthcare Alliance (OEHA) is an innovative membership organization dedicated to improving clinical, operational, and financial outcomes by shaping the future of healthcare operations.
Learn what Operational Excellence is and how to implement. Companion slides to the breakfast presentation by Mark LaCour with http://modalpoint.com on August 26 in Houston, TX to
By applying Operational Excellence - Lean, Six Sigma, High Perform workplace and Value Chain Management to optimize your business.
Ứng dụng mô hình Operational Excellence bao gồm: Lean - 6 Sigma - Xây dựng môi trường làm việc hiệu quả cao - Quản lý chuỗi giá trị nhằm tối ưu hoá hệ thống vận hành doanh nghiệp.
The An Introduction to Operational Excellence v9.0 presentation is free-of-charge and includes:
1. MS PowerPoint Presentation including 41 slides covering an Introduction to the 4 Building Blocks of Operational Excellence - Strategy Deployment & Hoshin Planning, Performance Management & Balanced Scorecards, Process Excellence & Lean Six Sigma, and High Performance Work Teams.
The Operational Excellence Healthcare Alliance (OEHA) is an innovative membership organization dedicated to improving clinical, operational, and financial outcomes by shaping the future of healthcare operations.
Learn what Operational Excellence is and how to implement. Companion slides to the breakfast presentation by Mark LaCour with http://modalpoint.com on August 26 in Houston, TX to
By applying Operational Excellence - Lean, Six Sigma, High Perform workplace and Value Chain Management to optimize your business.
Ứng dụng mô hình Operational Excellence bao gồm: Lean - 6 Sigma - Xây dựng môi trường làm việc hiệu quả cao - Quản lý chuỗi giá trị nhằm tối ưu hoá hệ thống vận hành doanh nghiệp.
Join us Oct 1 (register at http://clearedjobs.net/cleared-jobfairs) at the Westin Tysons Corner to meet with cleared facilities employers, attend career seminars and have your resume professionally reviewed. The Job Seeker Handbook contains a listing of all employers and the cleared jobs they will be seeking to fill at the Cleared Job Fair. An active or current security clearance is required to attend.
Staff Domain - The Smart Place to GrowStaff Domain
Staff Domain was established by experienced business owners, with a laser focus on small to medium business needs. Our technology is on the cutting edge. Our facility is state of the art. Our recruitment, training and management methodologies are proven. Our communication with clients is in plain English. We know you wear many hats – we won’t add more. Don’t waste your time and money on trial and error with other companies. Start with Staff Domain. The Smart Place to Grow.
Business administration is the administration of a business. It includes all aspects of overseeing and
supervising business operations.
The administration, as per the
definition states that it is the right
execution of things and work has
done in an office. A person who has
to apply for leave has to undergo a
cycle of the process, or some
employee face a payroll issue has to
meet the human resource, or CEO
of the company needs a
confidential data requests the
secretary to retrieve them. All these
functions carried out through office
administration.
From the point of view of management and leadership, it also covers fields that include Office
Administration, Human Resources, Finance, Legal and Information Technology. It is
corporate services or you may call it head office functions or activities that irrespective of the
size or industry every business or organization it must be in place.
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
"Impact of front-end architecture on development cost", Viktor TurskyiFwdays
I have heard many times that architecture is not important for the front-end. Also, many times I have seen how developers implement features on the front-end just following the standard rules for a framework and think that this is enough to successfully launch the project, and then the project fails. How to prevent this and what approach to choose? I have launched dozens of complex projects and during the talk we will analyze which approaches have worked for me and which have not.
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
From Siloed Products to Connected Ecosystem: Building a Sustainable and Scala...
180 days roadmap to become an operational center of excellence
1. 180 days roadmap to become an OCE (Operational Center of Excellence) GSD PanamaEl Salvador
2. OCE-GSD Panama premise Nothing can be good if it can be better…..nothing can be better if it can be the BEST Erick Dithmer-DELL VP Dell Confidential
3. Who is Jorge Alvarado? A pasionate person, self confident, results oriented,- With strong people and motivating skills. Customer oriented . He is someone who looks for excellence every day and who believes that perfection it´s not attainable, but if we look for it , we will end up with excellence! He has built effective teams and had fun while beating every metric. He is someone who loves to win witn integrity, that even though he left DELL two years ago, still in love with the company He has more than 15 years of experience as a manager. He has worked as an area, regional, commercial and sales manager. At this time he works as CSO (Chief Sales Officer ) for a telecommunications company. And finally , when he worked at DELL, he left a legacy of sucess best practices innovation and several milestones. His best references are his former direct reports (managers and agents) that can explain that they accomplished a dream , taking an average division to be known as an exceptional one in the consumer group in a 90 days period!!! All manager meeting deck 9-26-08
4. Bases to plan our 180 days roadmap Dell Confidential Manage present Selectively forget past Create our future OCE- GSD Panama Service Customer satisfaccton Quality Profitability Customer loyalty Costs
5. OCE-GSD Panama values Quality Passion (for service & excellence) Innovation Integrity Teamwork Flexibility Ownership
6. 180 days roadmap to become an Operational Center of Excellence-GSD Panama Stage I (45 days) Stage III (90 days) Stage II (45 days)
17. OCE-GSD Panama Career Path Manager Back Office Coach Agent Top Performer PL (process Leader) People that have a career plan, which allows reward high performance employees become one of the reasons for staff turnover is below the contact centers industry. Agent Senior Agent Junior Agent entry level Operative position Leader/manager position Quality Assurance position Supervisor Information support position
18. OCE-GSP Panama Newton´s first law of motion: “An object at rest tends to stay at rest, or if it is in motion tends to stay in motion with the same speed and in the same direction unless acted upon by a sum of physical forces”