1. SANJIV DHAWAN
Contact No.: +91 9811973740, +91 9811182197 E-Mail: san_dhawan71@yahoo.co.in
Career Summary
A dynamic & result oriented professional with 15 years of techno functional experience in Project Management,
New Set Ups, Retails Sales and Store Management Operations. Currently associated with Yum! Brands Inc. ,
Gurgaon as Cluster Head(Projects)
A strategic planner with expertise in planning and executing new set up projects with a flair for execution at
optimum cost in compliance with quality standards. Adept at establishing retail units, directing new projects at
multiple locations, developing/ implementing effective policies, procedures and reviewing mechanisms. Holds the
distinction of executing set up of over 500 Retail Outlets across India within time schedule with stringent
measures for cost & quality control.
Expertise in swiftly ramping up projects with competent cross-functional skills and on time execution, holds the
distinction of successfully executing Civil/Construction Projects across the career span.
Acquired comprehensive exposure of nearly 5 years in Retail Sales and Store Operations. Instrumental in
handling the product promotional activities; steered powerful, effective & client specific activities; Thorough
knowledge of furniture trading, product pricing and related furnishing products. Rendered complete consultancy
service to retail customers for Custom Made Furniture.
Experience in acquiring and managing large contracts and territories as well as finding and converting prospects
into customers. Key strength in negotiations, presentations and closure of deals. Successful track record of
leadership & achievement in assignments; progressed to positions of increasing responsibility. An accomplished
professional who has successfully managed Business & Project Operations as well as achieved year on year growth
in business and revenue targets across assignments.
Core Skills
Managerial Skills:
- Project Management - New Set Up - Retail Operations
- Budgeting Analysis - Feasibility Analysis - Material Management
- Contract Management - Procurement / Vendor Management - Leadership Ability
- Resource Planning - Modernization - Team Management
Functional Skills:
- Site & Construction Management - Retails Sales Operations - Stock Management
- Project Planning/Scheduling - Visual Merchandising - Product Promotions
- Project Co-ordination - Product Costing/ Pricing - People Management
- Status Tracking - Customer Service Operations - Quality Assurance
Career Contour
Since Jul’11: Yum ! Brands Inc. (World’s Largest restaurant Company with nearly 38,000 restaurants
in over 120 countries, Brands KFC, Pizza Hut, PHD & Taco Bell)
Cluster Head(Projects)
Role:
 Ownership for expansion of KFC Restaurants in North, East & Central India and PHD Restaurants –
PAN India to achieve the annual plans.
 Ownership of reporting and achievement of result against key metrics on all constructions projects against
Time, Cost and Quality Standards.
 Manage capex approval process to insure adequate approvals are in place at appropriate time in construction
process to annual plans commitments.
 Management of external consultants, 3rd
party vendors, general contractor & suppliers. Identify new vendors to
deliver more cost effective solutions.
 Lead the technical feasibilities of the sites and layout finalisation in consultation with all stake holders.
 Monitor & assist real estate team in timely completion of LL scope of work.
 Regularly meet and work with operations, Restaurant Excellence and cross functional teams to ensure flawless
execution of construction.

2. Notable Accomplishments
 Successfully rolled out over 100 restaurants across India.
 Achieved 12% cost reduction in PHD model by revisiting design and optimum utilization of resources.
 Step changed store construction timelines from 75 days to 66 days by building team/contractor capability.
 Recognized by franchisee partner for equity like ownership for smoothly launching first Taco Bell store in Delhi.
Mar’ 08 – June’ 11: Future Group(India’s leading retail organisation)
Senior Manger(Projects)
Pantaloon Retail India Limited, Mumbai.
Role:
 Responsible for Planning & execution of Projects(Food Bazaar, Fashion@BB & Big Bazaar renovations)
on Pan India basis.
 Prepare project plans & time lines and monitor progress of ongoing fit outs.
 Analyse & seek approval of new project CAPEX & oversee timely execution within budget.
 Ensuring timely completion of fit outs & handover of store to the operations team.
 Monitoring & assisting (along with his team) in timely completion of LL scope of work.
 Co–ordinating warehousing functions & ensuring proper packing, transit handling & storage of project material.
 Efficient Inter Dept. Co-ordination to ensure seamless completion of each & every project.
 Advance procurement planning & ensure timely release of PO’s & Work Orders.
 Monitor timely submission of bills & closure of CAPEX.
Future Axiom Telecom Limited, Gurgoan, Haryana.
A joint venture between Future Group and Axiom (Middle East based, world leaders) into retailing of mobile
phones & accessories having 300 stores across India with brand name - Mobile Bazaar, One Mobile & Axiom
Telecom.
Role:
 Steering diverse initiatives towards accomplishment of organizational goals with chief responsibilities pertaining
to the overall execution of the projects, design & layout, store development and devising appropriate strategy
for roll out of retail points across pan India.
 Planning, scoping, tracking & implementing project plans within preset budgets and deadlines.
 Ensuring that equipment/materials received are in accordance with the quantity & quality.
 Developing alternate suppliers & contractors for improved quality & reduction of cost and project time lines.
 Validating all the bills submitted by vendors and authorizing the payments after satisfactory delivery.
 Accountable for delivering the required number of stores as per the detailed expansion plan.
Notable Accomplishments
 Involved with the Retail Projects since nascent stages with contributions in conceptualizing, planning &
developing the network of Retail Outlets.
 Successfully rolled out over 300 stores across India.
 Instrumental in setting up the Project Department from scratch.
Dec’ 05 – Feb’ 08: Express Retail Services Private Limited (Big Apple), Naraina, New Delhi
Assistant General Manager
A leading retail chain with 65 convenience stores operational in Delhi dealing in Grocery, FnV, Frozen, Bakery,
Confectionary, Non-Food & other household products
Role:
 Spearheading entire project management functions including Feasibility Studies and site selection activities for
new retail set up.
 Identifying & developing potential locations for opening new outlets & coordinating with Business Development
Team for site survey.
 Verifying the technical feasibility of the site and layout finalization in consultation with Vice President (Projects).
 Preparing the budget for the store and ensuring that the work is completed within the given budget.
 Raising purchase order and follow up with the vendor for the timely delivery of machinery / equipment.
 Checking the quality standards / workmanship at site & ensure no sub-standard material is used.
 Monitoring the progress at sites and undertaking corrective action for deviations, if any in consultation with
Vice-President (Projects).
 Authorizing all expenses related to site work in consultation with Accounts Department.
Notable Accomplishments
 Successfully rolled out 65 stores in Delhi/NCR within a span of one year.

3. Nov’ 03 – Nov’ 05: Duomo Italian Furniture, M.G. Road, New Delhi
General Manager
A leading associate of Godrej & Boyce Mfg. Co. Ltd.
Role:
 Administering the overall operations of 12,000 sq. ft. life style store at M.G. Road; managing assortment of
brands such as:
o Godrej Furniture, Jindal Ard’nox, Eagle Safe, Recliner India Pvt. Ltd., Hellios Steel Security Doors,
Kallista Art Collection, Rawat Steel, etc.
 Converting the store into profitable unit by focusing on the correct product categories for the store, rotation of
inventory, staff management through PMS & visual merchandising.
 Rendering Interiors Consultancy & after sales service to the clients.
 Interfacing with Architects, Builders, Interior Designers and Corporates for sourcing business.
 Ensuring timely delivery and assembly of RTA furniture.
 Attending to retail customers and generating complete solutions for Custom made furniture.
 Taking adequate measures to monitor and analyze the performance of vendors and other units pertaining to
cost, quality and delivery norms.
Notable Accomplishments
 Pivotal role in training the staff in sales, customer service and showroom maintenance.
 Effectively managed the showroom display and maintained a new and inviting look.
 Maintained high standards of safety and house keeping ensuring customer-shopping delight.
 Offering best product coupled with best price and service thereby creating and maintaining loyal clientele,
continuous enhancement in shopping environment
 Registered 20% growth in overall showroom sales year on year.
 Achieved continuous reduction in stock pilferage/damages through effective monitoring.
May’ 99 – Oct’ 03: Style Spa Limited (Erstwhile Gautier India Limited), Ansal Plaza, New Delhi
Branch Manager
Part of K.K. Birla Group, it is India’s largest Chain of Furniture Outlets
Role:
 Administering the Ansal Plaza Branch with a staff of 5 Sales Representatives.
 Designing & implementing sale plans & schedules, remittance, administration & customer operations.
 Making arrangements for delivery & assembly of RTA furniture.
 Monitoring & controlling daily activities of the showroom directed towards achieving the projected targets.
Notable Accomplishments
 Received commendation from Managing Director for generating highest sales in Nov’ 01.
 Actively participated in India International Trade Fair Project, (IITF-2001) & won best display award &
with sale of Rs. 25 Lakhs in 14 days.
 Deftly managed largest sale at Blind School (May’ 02) & generated sales of Rs. 20 Lakhs in 3 days.
 Proficiently managed activities as Area Manager & executed expansion program for opening a new
showroom at Kirti Nagar.
Professional Affiliations
Associate Member of Institution of Engineers (A.M.I.E.) since 2000
Academia
1991 3 years Full Time Diploma in Civil Engineering from G.B. Pant Polytechnic. Secured 64%
2000 Diploma in Computers (Windows, MS-Office) from City Computers. Secured A-Grade
2002 Tally Graduate Programme (Version 6.3) from LCC Institute, Kamla Nagar
1992 Diploma in Computers (AutoCAD) from Priyadarshini Institute of Computer Aided Knowledge.
Secured A - Grade
Personal Details
Address : 111-B, Pocket-AD, Pitampura, Delhi-110034
Date of Birth : 25th
March 1971
Passport Number : E 4719915 with Valid 10 Year Multiple Entry USA Visa
International Driving Permit : DL-0819905077412