Rahul Saxena is seeking a challenging position to leverage his domain skills and experience. He has over 7 years of experience in operations management, project management, market research, and SAP CRM consulting. Currently, he is the Operations Head at SNPL, where he oversees various departments including finance, human resources, production, and customer service. Previously, he worked as an Associate Project Manager for a market research firm and as an SAP CRM Functional Consultant, implementing SAP CRM solutions for clients. He has expertise in areas such as market feasibility studies, data analysis, and project management across various industries.

1. CURRICULUM VITAE
RAHULSAXENA
Phone: +919910736309(India)
0528031262 (UAE)
Email: mdjsr.rahul@gmail.com
Skype id: martin_123user
OBJECTIVE
Analytical, goal oriented and result driven professional seeking challenging assignments with leading
organizations where I can leverage my domain skills and deliver business solutions to allow enterprises to
enhance their business operations and provide more value to customers
Currently Working as Operations Head at SNPL (SunitaNetwork Pvt. Ltd) Since15th July 2015 till date
 Coordination and Supervision - Coordinate, manage and monitor the workings of various departments in
the organization.
 Financial - Review financial statements and data. Utilize financial data to improve profitability. Prepare
and control operational budgets. Control inventory. Plan effective strategies for the financial well being of
the company.
 Best Practices - Improve processes and policies in support of organizational goals. Formulate and
implement departmental and organizational policies and procedures to maximize output. Monitor
adherence to rules, regulations and procedures.
 Human Resources - Plan the use of human resources. Organize recruitment and placement of required
staff. Establish organizational structures. Delegate tasks and accountabilities. Establish work schedules.
Supervise staff. Monitor and evaluate performance.
 Production - Coordinate and monitor the work of various departments involved in production,
warehousing, pricing and distribution of goods. Monitor performance and implement improvements.
Ensure quality of products. Manage quality and quantity of employee productivity. Manage maintenance
of equipment and machinery. Provide technical support where necessary.
 Communication - Monitor, manage and improve the efficiency of support services such as IT, HR,
Accounts and Finance. Facilitate coordination and communication between support functions.
 Sales, Marketing and Customer Service - Manage customer support. Plan and support sales and
marketing activities.
 Strategic Input - Liaison with top management. Assist in the development of strategic plans for
operational activity. Implement and manage operational plans
WORKED at Market Research division of MARKET INSIGHT CONSULTANTS a decision support company as
AssociateProject Manager – Operations sinceJuly 2013 TILL 14th July 2015
CORE COMPETENCIES
 Responsible for technical deliverables of concurrent projects.
 Hands-on experience in creating concise action plans, actionable research reports and
presentations which require:
 Meticulous project planning skills
 Responsible for having a client/on-site team interaction and understanding clients' business
problems and defining the analytical approach to solving them

2.  Understand and coordinate the client’s needs / enhancements, customization, research-related
issues of clients and provide solutions in adherence to delivery schedules.
 Actively involved in Solution Design Phase for the clients’ requirements.
Key Skills and Competencies
 Expert in secondary research using keywords & analysis of cases
 Confident telephonic manner and face to face skills in research interviews
 Comprehensive knowledge of Word, Excel, PowerPoint
 Ability to work well with numbers and analyse complex data
 Ability to work in a structured and organized manner
 Having experience in quantitative and qualitative research
 Ability to analyse and synthesize the available data and bring out value-added insights
 Ability to ensure that tasks within areas of responsibility are completed in a timely manner
 Ability to identify and solve issues effectively on time
 Excellent communication skills & interpersonal skill
Area of Expertise
Market feasibility study Market entry /access penetration /scope identification
Competitor mapping/analysis Focus group discussion
Quantitative & Qualitative Analysis Project management
Project Verticals
Information Technology Aviation Retail
Engineering Food & Beverages FMCG
Healthcare Agriculture Consumer Durables
SAPEXPERIENCE
Worked with RD Global Soft as a SAP CRM FunctionalConsultant sinceApril 2012 till June2013.
Client : Gabriel India Ltd
Project Type : Support
Role : CRM Functional Consultant
Team Size : 8
Client Details
‘Gabriel’ is a renowned brand synonymous with Shock Absorbers in India having established a significant
presence across all automotive customer segments: the Original Equipment Manufacturers (OEM’s),
Replacement market and Exports. Over the last fifty years, Gabriel India has earned the reputation of being a
provider of innovative and proprietary products and solutions that have become the company’s hallmark. The
history of Gabriel dates back to 1961, when Mr Deep C Anand as an enterprising young man of 27 years
launched his very first business venture - Gabriel India, the flagship company of Anand - in collaboration with
Maremont Corporation (now Gabriel Ride Control Products of ArvinMeritor Inc, USA.,) for the manufacture of
shock absorbers at Mulund, Mumbai.

3. Responsibilities
● Base Customization
● Customization of the Business Partners
● Enhancing the Product
● Customization of the Organizational Model
● Segmentation of Business Partners, define data sources and attributelist
● Customize the marketing plan & Plan Elements Types
● Customizing Campaign types, objectives, tactics
● Customization of Data Sources, Attribute List & Filters
● Customize the mapping format for uploading of external list to the system
● Configured Partner Processing including partner determination rules, partner relationshipswith Contact
persons for sales transaction.
● Customized the service item for Service Process
● Customized all the steps required for creating a Service Product Itemfor Service Contracts
● Customize all steps for creating new transaction type of Complain & Returns.
SPECIFIC EXPERTISE IN SAP CRM
● Experience in Marketing, Sales and Service modules
● Thorough knowledge of IC Web Client process.
● Good knowledge of CRM Web-UI and a clear overview of Middleware.
● Good team working skills, communication & presentation skills with proven ability of conducting business
discussions, negotiations across levels in the organization.
● Excellent Team player with focused attention on the individual contribution.
PREVIOUS EXPERIENCE
April 2010 till March 2012
Worked with A P Infrastructure is a real estateagency specializing in finding buyers their dream home within Delhi
and NCR.
Responsibilities:
● Assisting clients with property sales and development
● Preparing and Interpreting legal documents including listings and sales contracts
● Providing legal, economic and market advice
● Liaising with escrow companies, lenders, home inspectors and pest controllers
● Ensuring terms and conditions of agreements aremet
● Maintaining and liaising with clients
● Coordinating property closings and overseeing document signing
● Analysing market trends to determine competitive market prices
TECHNICAL SKILLS
SAP : SAP CRM 7.0
Tools : MS Office, Dreamweaver,Net beans,Photoshop CS5

4. EDUCATIONAL QUALIFICATION:
● BSc (IT) from Sikkim Manipal University
● 12th from National open school
PERSONAL PROFILE:
Father's Name : Mr. VirendraSaxena
Dateof Birth : 19/05/1986
Permanent Address : B-3/336, Sai Apartment, Shalimar Garden Extension-1,
Sahibabad, Ghaziabad 201005
Languages : German (Basic home tuition), English, Hindi.
Passport Number : K6615002
Declaration:
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility
for the correctness of the above-mentioned particulars.
Date:
Place: (Rahul Saxena)