1. Arish Mehta
Mobile: 91583 53589 Email: arishmehta@hotmail.com
JOB OBJECTIVE
To establish a career and contribute to the growth of the organization I work for and
simultaneously grow myself through my knowledge and experience.
PROFESSIONAL PROFILE
• A competent professional with over 5.5 years of qualitative experience in the industry.
• Proficient at training and induction of new comers.
• Experience in grievance handling and problem resolution.
• Team player with excellent communication and interpersonal skills.
ORGANIZATIONAL EXPERIENCE
• Novotel Hyderabad Convention Centre, Hyderabad as a Vocational Trainee.
• Royal Orchid Hotels Ltd. (Royal Orchid Golden Suites, Pune) as a Hotel Operational
Trainee from June 2010 to October 2011.
• Royal Orchid Golden Suites, Pune as a Team Leader from October 2011 March 2012.
• ibis Hotel, Pune as a Front Office Associate from March 2012 to September 2012.
• ibis Hotel, Pune as a Reservations Associate from September 2012 till March 2012.
• ibis Hotel, Pune as a Reservations Executive from April 2012 till May 2014.
• Novotel Hyderabad Airport as a Reservations Supervisor from June 2014 till date.
KEY PERFORMANCE AREAS
• Excellent knowledge about Reservations and key performance areas such as ResaVision
• Instrumental in the growth of the hotel to a higher rank in ResaVision and training team
members accordingly to achieve better scores.
• Creating an environment that promotes development opportunities and motivating
employees for achieving better standards of work.
• Assessing guest feedback, evaluating areas of improvements with regular analysis for
effective guest services.
• Selling rooms at the best as much as possible. Hence, maximising on revenues, ADR and
occupancies.
• Conducted trainings for the front office on pricing and distribution.
• Conducted trainings for team members in the basics of the FastCom application.
• Good knowledge of pricing, distribution and tracking.
• Handling inventory for online and offline travel agencies.
• Good knowledge of DataWeb, ResaWeb, FastCom and Reporting applications.
• Making monthly Reports.
• Helping Front Office with their daily operations whenever needed.
• Creating an environment where policies and procedures are followed according to our
audit requirements.
ACHIEVEMENTS
• Promoted as Front Office Team Leader at Royal Orchid Hotels, Pune.
• 1st
Place in ResaVision in India and 7th
in Asia Pacific.
• 1st
Place in ResaVision in India and 2nd
in Asia Pacific.
• Nominated for Accor Excellence Awards for Performance.
• ResaVision Calls Champion for 2013, Asia Pacific
• 7th
Place in ResaVision in India in 2014
• 3rd
Place in ResaVision till date in 2015

2. ACADEMIC CREDENTIALS
• Did my schooling in Rajkumar College, Rajkot. A public school.
• Bachelor’s Degree from IHM - Shri Shakti College of Hotel Management, Hyderabad in
2010.
COURSES / WORKSHOPS ATTENDED
• Attended a workshop on Food Styling & Photography in 2010.
• AHLA Diploma in Managing Front Office Operations.
• Service Excellence by Neil Vaz at ibis Pune, March 2014
DATE OF BIRTH: 3rd
Feb 1989