1. BINCY MARIA GEORGE Bincyrains09@gmail.com Mobile Contact: +91 9703127356
IATA qualified, energetic, go-getter with a positive attitude anda great team player looking for opportunitiesin the Travel
desk in Multi-National ITcompaniesandLarge businessgroups.
Educational qualification:
 IATA - GuidersMissionAviationAcademy, Kochi, Kerala– 2011
 B.B.A - M.G University Kerala – March2010
 H.S.C - S.G.H.S.S, Kerala– 2005
Work Experience:
UNIGLOBE - Air Travel Bureau Limited 2013 Dec – Till date – Hyderabad, India
Uniglobe ATB isa Global network specialisesin Corporate Travel Management, over 700 locations, 40 associate offices
in India, total Travel Volume of $9.50b, Largest Uniglobe Agency and second largest in the World.
 Presently Team Leader managing 6 Travel Reservation Executives, in SATYAM-TECH MAHINDRA implant,
which contributes to 65% of booking revenues for Uniglobe ATB Ltd
 Handling a total revenue of $ 2m – FY 2014-15 generated in implant.
 Handling reconciliation of accounts and timely submission of invoices to the Principal.
 Preparation of Roster for team and conducting daily team meetings and inform MOM to Management.
 Have received variouscommendationsduring the above periodon excellentCustomer experience andproblem
resolutions.
 Worked on central Reservation systems like AMADEUS, GALELIO, SABRE for a month with Dr.
Reddy's Laboratories Limited implant, as part of training.
 Built cordial relations with all Airline staff and Vendors like Makemytrip
 Handling the International ticketing of employees in USA, UK, South Africa and Middle East markets.
 Handle visa processing across all important travel destinations.
 Prepare and schedule Itineary for all concerned employees of Satyam- Tech Mahindra office.
 Prepare system related Cancellations, modifications of travel plan according to the approved plans.
 Negotiate, bargain and close deals for the employees with Airlines and Vendors.
INDIAN EAGLE TRAVEL AGENCY 2013 Feb – 2013 Dec – Hyderabad, India
 Workedin a US based travel agency asa travel consultant anda Air ticketing agent
 Experience inSABRE andAMADEUSticketing systems
 Top performer in creating $10k monthly Mark up for Co
 Inboundcalling conversion rate @ 80%
 Ensure 90% conversion of walk-inclients.
 Resolve customer issuesin pricing, MarginsandPaymentsettlements and send confirmatory mails.
 SendDAILY SalesReports to analyze teamperformance.
 Attended System related periodical training programconductedby the Organization.
 Up-sell customers withTravel insurance andother offersto increase revenues.
 Provide information aboutlocal/international featuressuchasShopping, Dining andrecreational destinations.

2. MTS India Limited 2011 May – July 2012 – Kochi, Kerala -India
MTS India is a Russian Telecom super Giant and the Leaders in CDMA mobile operations in India.
A results – orientated customer service specialist with one and a half year experience. A reputation of building
productive and positive relationship with diverse customer resulting in improved customer retention and loyalty. A
committed team member who consistently achievescustomer service goalsandadd significant value to the bottom line.
Job responsibilities:
 Deal directly with customers either through telephone or in person.
 Achieve the daily call targets with 100% success rate for contacts.
 Obtain and evaluate all relevant information to handle product service inquiries.
 Manage HNI customer accounts for specialized queries.
 Escalate level 2 complaintsto superiorsandensure resolution in conveyedback to the customers in the given
time-frames.
 Keep records of customer interactions in XL format and submit weekly reports to superiors.
Major Achievement and strengths
 Received 15 Commendation letters from clients who were satisfied with our interactions, follow ups and
resolutions.
 Analyze customer wise complaint ratio and segment and brain storm with team members for a creating
newer and permanent solution.
 Ensured that 100% customer queries are resolved and feedback given back to customers within time
frames.
 Speedy customer rapport with problem solving skills and a positive attitude.
 Savings of $1m for the company made for FY 14-15 by negotiating with Airlines directly after getting the
quote from Travel agencies, appreciated by the TOP management.
 Build rapport with Top Management frequent travelers and ensure smooth reservations, thereby creating
customer delight.
 Ensure that NO escalation happens from my team members. Close within timelines.
System knowledge:
 Computer Reservation System
 Sabre
 Amadeus
 Microsoft Office
 Word
 PowerPoint
 Excel
 Outlook
Personal Information:
 D.O.B : 09-11- 1988
 Languages known : English,Hindi,Malayalam, Tamil and Telugu