1. TALALIMTIAZ
Sharjah,UAE
Mobile:+971-50-5859186/+971-56-4081173
Email:talalratedx@gmail.com
CAREER OBJECTIVE:
Secure a responsible position in account management and serve as an account representative sharing my breadth
of experience and abilities effecting mutual employee and employer growth and success.
PROFESSIONAL WORK EXPERIENCES:
Assistant Accountant May 2011 - Present
Al Nawras Hospitality Services
SHARJAH GOLF & SHOOTING CLUB, SHARJAH UAE
 Knowledge of working on CITRIX (SAP), MYCOM & TALLY software.
 Prepare of monthly profit & loss Account.
 Preparing balance sheet and trial balance.
 Handling bank reconciliation, reconcile subsidiary books, scrutiny of debtors & creditors account, monthly provisions etc.
 Preparing account receivable & account payable aging analysis including data entry for all kind of invoices.
 Preparation of supplier & customer trial balances, prepaid accounts handling and preparation of schedules on MS Excel.
 Preparing item wise reports related to data entry of daily sales invoices from POS machine reports having knowledge of
extracting and using of POS machine (RIO & HP) with SRM software.
 Handling payroll accounts, payroll provisions.
 Fixed Assets Management direct reporting to finance manager and auditors including physical verification of assets,
maintaining record in MS Excel for all monthly and yearly depreciation/write offs/disposed/sold and available assets.
 Handling staff leave/end of service settlements and provisions
 Handling Cash Accounts for Petty cash, Advance Accounts including staff advances.
Customer Service Representative (CSE), October 2010 – April 2011
WARID TELECOM, KARCHI PAKISTAN
 Handling customer queries on inbound calls.
 Responsible for generating all customers service requests & complaints regarding services, products & network.
 Directly reporting to the team lead regarding team’s performances.
 Preparing and directly reporting to team lead, the team’s individual performances on MS Excel.
 Up selling new services, products & promotions to customers on inbound/outbound calls.
 Making retention calls to customers.
 Give training to new batches on systems & processes.

2. Team Lead/Supervisor May 2010 – September 2010
TELENOR CAMPAIGN
THE RESOURCE GROUP (TRG) KARACHI PAKISTAN
 Reporting to operations manager regarding team performances & service level
 Preparing stats of individual team agents on MS Excel and reporting it to operations manager
 Live call monitoring to gauge the performance and lacking of individual agents.
 Conducting daily & weekly team meeting to improve team’s performance.
 Conducting one on one feedback sessions with all team agents monthly.
 Responsible for giving trainings to new batches on systems & floor.
Customer Service Representative (CSE), May 2008 – May 2010
TELENOR CAMPAIGN
THE RESOURCE GROUP (TRG) KARACHI PAKISTAN
 Handling customer queries on inbound calls.
 Responsible for generating all customers service requests & complaints regarding services, products & network.
 Directly reporting to the team lead regarding team’s performances.
 Preparing the team’s agents individual performance sheet on MS Excel and reporting it directly to team leads.
 Up selling new services, products & promotions to customers on inbound calls.
 Making calls to customers for up selling of products and any other extra information requested by customers.
 Making retention calls to customers.
INTERPERSONAL SKILLS:
 Highly articulate, confident and persuasive team-builder, able to motivate and communicate to achieve exceptional
business performance.
 Versatile, adapting readily to change, and learning new skills quickly
 Dependable and reliable in supporting and enabling team effort to produce genuine long-term sustainable development.
 Responsible, adaptable and capable of working under pressure.
 High personal integrity, and able to relate to and create trust in all.
QUALIFICATIONS:
Degree University/Board Institute
Year of
Passing
Subjects
B.Com University of Karachi Karachi University (Private) 2009
Accounting, Costing,
Statistics & Law
Pre-
Engineering Intermediate
P.E.C.H.S Foundation College
for Men
2007
Physics, Maths, Chemistry,
Urdu, English & Pak Studies
S.S.C
Secondary Board The Educational Center 2004
Physics, Maths, English,
Urdu & Islamic Studies

3. PERSONAL DETAIL:
Father's Name : Rehan Imtiaz
Date of Birth : 5th October1988
Gender : Male
Religion : Islam
Nationality : Pakistani
Marital Status : Single
Language abilities : English, Urdu & Punjabi
Visa Status : Employment Visa Valid Till 25-May-2015 (Free Zone)
Passport Number : AR 1273181
Driving License : Pre-test classes in process
REFERENCE(S)
Will be furnished upon request.