1. Chandulal Munjani
7859 Southfork Bend, Irving, Texas 75063
(765) 602-2653 cmunjani@yahoo.com
SUMMARY
A retail operations professional, with a successful background in various market segments, including retail, wholesale marketing, merchandising,
training anddevelopment, andloss prevention. Experiencedat general administration, including configurationof gasoline point of sales, inventory
control process, groceryandconvenience store operations, training, and staff development. Develops pricing policies and strategiesin relationto
the level of competition. Performs research withemphasis onidentifying potential markets and development of new business and brand.
Experience Overview
 Developed new job aids of PASSPORT/RUBY/NUCLEUS/TOPAZ/SAPPHIRE and COMDATA (TRENDAR).
 Recovered approximately $2M of Credit Card Revenue of Gasoline Network.
 Reduced shrinkage from $14K to $ 1.4K within six months.
 Consistently maintained highest QA inspection score.
 Earned highest number of customer compliments out of 1600 company stores.
 Achieved 15.3% increase in sales compared to previous year ($6.5M to $7.5M).
 Achieved $1.5M in sales within three months of company startup.
 Introduced loyalty point program that retained approximately 80% of customers.
 ImplementedSeries2Kback office management software and COMDATA POS that achieved 100% accuracy in perpetual inventory.
 Successfully setup Dealer/Franchisee Network in India & Africa
 SuccessfullySetupfor processing ofallCredit Cards including major Fleet Cards IncludingComdata, TCH, EFS, T- Chek, Fleet One and etc.
 Successfully implemented ongoing training/coaching plan in order to get excellent performance from store team
 Successfully designed evaluation / performance plan for sales team that motivated them to achieve highest performance
 Successfully conveyed company business strategy plan to press conference and dealership quarterly meeting
PROFESSIONAL EXPERIENCE
7-ELEVEN, INC. Dallas, Texas
Senior Store System Specialist, Corporate Office 2013-2016
Operational liaison between corporate store and Franchisee store.
 Tracked network revenue, identified issues, and recovered missing Network Revenue in a timely manner.
 Resolved Cash Report/Gasoline inquiries from Corporate and Franchisee Store.
 Helped Credit Card Accounting team to resolve Accounting Clarify Case.
 Developeda Dual Gasoline System jobaidto trainGasoline store team andfacilitate a smoother gasoline operation.
 Successfullydelivered the companyexpectations regarding store operations practice to Franchisees andcorporate store managers
AICoach/Field Consultant/District Manager 2012-2013
In partnershipwithFranchiseeand Corporate Store Operators.
 Trainedstore team during a new acquisition on companyguidelines ensuring proper execution of merchandising programs, inventorycontrol
process, dual gasoline system, ordering systems, gas management, cash management, and record retention.
 Implemented operational efficiency, retailer initiatives, and product development to ensure maximization of profit.
 Work with the teams, supervise/Coordinate the team for executed the decided plan for successful acquisition process
 Drive professional leadershipthrough consistent demonstrationof the Managing withRespect Principles andthe Leadership Competencies.
 Efficiently utilize technology to drive business results and opportunities
AMERICAN PETRO, INC. Spiceland, Indiana
Director, Retail Operation 2009-2012
Implemented customer satisfaction across multiple locations by executing store operation guidelines.
 Managedoperational excellence andprovidedsupervisionanddevelopment opportunities for store management inmultiple locati ons.
 Certified company compliance with legal policies, guidelines, procedures, and regulations for multiple locations.
 Analyzedbusinessobjectives and customer needsanddrove overall financialperformance ofthe market bymanaging P&L/financial reports.
 Cultivated an ethical environment of integrity and respect including developing management team
 Executed the Performance Management & Development processes that included various steps like setting performance objectives,
Reviewing Mid-Year Progress, Planning Individual Development and Reviewing Annual Performance.
District Manager 2008
Designed retail, wholesale marketing, and merchandising strategies to improve customer base and exceed customer expectations.
 Prepared daily, monthly, and annual reports.
 Introduced and installed all the required devices/software, including loyalty program of retail store operation.
 ImplementedSeries 2K, AGKsoftware for the backoffice management andimplemented inventory control and forecasting process.
 Introduced QuickBooks accounting software and configured to the needs of the truck stop.
 Negotiated and finalized inventory contracts with various vendors.

2. Chandulal Bhimjibhai Munjani, Page 2
 Hired and trained employees from Cashiers to Managers.
WAL-MART Muncie, Indiana
Development Co-ManagerTrainee 2008
Reviewed/analyzed daily recap; implemented and enforced procedures, policies, and applicable laws.
 Oversaw and ensured the consistent execution of corporate merchandise programs.
 Managed store inventory and shrinkage; reviewed monthly P&L and journal to ensure expense control.
 Prepared Back-to-School and Back-to-College proposal, resulting in sales increase of 20% over previous year.
 Identified the area of inventory shrinkage and suggested detailed business plan to control the potential shrinkage.
 Coach, teach anddemonstrate sound customer service principles to all store teammembers, includingdirect customer contact to resolve
issues.
SPEEDWAY SUPER AMERICA Indianapolis, Indiana
Store Manager/Manager Trainee 2005-2008
Recruited and trained associates, observed State and Local laws regarding wages, hour, EEOC, OSHA, and EPA.
 Observed customers’ needs; evaluated potential profitability including Increased the sales/profitability of the store
 Participated in strategic plans for financial objectives.
 Won highest number of customer compliments in the entire company, ranked number one in customer service satisfaction survey.
 Realized 90% reduction of shrinkage and sizable reduction of extra inventory.
 Consistent high score in monthly QA inspection.
 Achieved the best bi-monthly internal audit in store history.
 Sent 200 seasons greetings to customers, first time in the history of convenience store business in USA.
ADDITIONAL EXPERIENCE
WILD OATS MARKET Carmel, Indiana
Dairy/Grocery Department Operations 2004-2005
Responsible for merchandising anddisplayingof all dairy, frozen, and grocery products, as well as customer relations and inventory control.
RWENZORI BEVERAGES CO., LTD. Kampala, Uganda
Sales & Marketing Manager 2000-2004
Reported to General Manager with a team of nine sales officers and 200 representatives.
 Managedsales and marketing operations, promotional activities, market researchincludingproduct launchesdriving recommendations,
 Establisheddown-the-line distribution and established a depot and set up dealership network in the northern part of Uganda.
 Monitored sales staff performance and admi nistering of bonus scheme within assigned geographical territory
 Held oversight of the retail and wholesale business of NGOs, hosp itals, banks, hotels, restaurants, and schools.
 Achieved a 30% above sales target in first six months of joining the company.
 Recruitedandestablishedstaff at allbusiness centers and organized six feasible sales geographical routes in first six months.
 Organized promotional activities with highly visible press media coverage that resulted in sales target success.
SHITAL MOTORS, LTD. Ahmedabad, India
Sales & Marketing Manager 1995-2000
Reported to Managing Director with a sales team of 80 direct reports. Responsible for general administration including recruitment, appraisal,
motivation, and supervision of staff.
 Coordinated vehicle inventories and financing for the dealership and the principal company.
 Organized promotional activities, new model demonstration, and test driving.
 Liaised with all major customers, which included government departments like Departments of Police, Home, Health, Revenue, Social
Welfare, Irrigation, and Roads and Buildings.
 Exceeded the sales target of the principal (Mahindra & Mahindra, Ltd.) by 10%.
 Established a branch office and an agent network.
 Awarded the Best Sales and Marketing Manager in second year of service.
 Re vi e w a nd moni tors ca pi ta l e xpe ndi ture s for a s s i gne d te rri tory.
EDUCATION
GUJARAT UNIVERSITY, Ahmedabad, India, Bachelor of Science, Mathematics, 1983