1. RUTH DORCELUS-DOWLING
SKILLS:
♦ Underwriting
♦ Retail Broker Liaison
♦ People’s Advocate
♦ Microsoft Office
♦ Applied and AMS system
♦ Bilingual in Haitian French-Creole
EDUCATION:
♦ Springfield College School of Human Services November 2014
Bachelor of Science in Human Services
GPA 3.807, Highest honors
♦ Urban College of Boston, GPA 3.77, Highest honors June 2013
Associates of Arts in Human Services
Certificate in Early Childhood Education
Certificate in Case Management
♦ Computer-Ed Institute May 2002
Certificate in Software Application Specialist
EXPERIENCE:
Telamon Insurance – Weston, MA 2006-Present
Senior Account Executive
♦ Quote new and renewal business with admitted and non-admitted carries
♦ Bind and order policies other than those handled via interface.
♦ Type in-house endorsements from carriers and cancellations or order, through
interface and standard market.
♦ Review and process in-house audits and appraisals.
♦ Manage claim cases reporting on day of receipt.
♦ Process legal notices, for other than non-payment.
♦ Maintain relationships with brokers and counsel them either through phone surveys or visits.
♦ Attend educational seminars at least semi-annually.
Urban College of Boston – Boston, MA 20012 - 2012
Internship – Student Recruitment-Case management
♦ Assisted the Dean in recruiting students
♦ Informed community groups of college’s course offerings
♦ Presented informational workshops to potential students
♦ Identified areas for recruitment
♦ Presented the college at community events
♦ Managed cases and such as temporary students visa, education and Financial Aid
♦ Motivated prospective students and counsel them to continue their education
♦ Increase in admission

2. Ruth Dorcelus
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Apollo Security/ Aeropoint Security - Boston, MA 2007- 2010
Security Officer-Supervisor
♦ Provided security by patrolling grounds and observed for violators and safety hazards
♦ Performed various duties in safeguarding building.
♦ Security camera surveillance (CCTV) of the building.
♦ Checked in with security headquarters on an hourly basis
♦ Certified in First Aid and CPR/ AED
Boston Insurance Brokerage - Boston, MA 2002 - 2006
Assistant Underwriter
♦ Analyzed Workers Comp applications for appropriateness of insured, brokerage and premium
♦ Ordered and screen miscellaneous reports needed in the underwriting process;
for instance, loss history reports, risks and mod rating
♦ Ensured that policy transactions, such as new business, quotes, endorsements, cancellations
and renewals are processed accurately in a timely manner
♦ Developed and maintain relationships with brokers by answering general questions
and obtaining information on which to base decisions
♦ Authorized to accept or deny new business based on evaluation of exposures
♦ Filing, mail processing and phone coverage
♦ Contributed to the increase in business on a monthly basis.
New England Financial – Boston, MA 2000 - 2001
Representative
♦ Responsible for processing the Beneficiary/Ownership Life Insurance applications
♦ Performed guideline researched for appropriate documents, for issue resolution
♦ Technically supported the General Agencies, policyholders, and annuitants
♦ Communicated as needed with agents and clients to obtain information needed to complete
screening and transactions, to facilitate the processing of business
♦ Exercised independent judgments to provide timely and professional customer service to
agents and meeting deadlines.
Mass General Hospital – Boston, MA 1997- 2000
Medical Assistant /Administrative Assistant
♦ Assisted with patient examinations in an Obstetrics Department
♦ Checked Vital signs and blood pressure, phlebotomy
♦ Counsel patients to a healthy pregnancy and delivery
♦ Computerized medical administrative services
♦ Assisted with taking minutes
♦ Other duties included, transportation, paging and dispatching environmental services calls to
employees and managers
♦ Utilized Applications such as: PCIS, PMIS, OB EMR and medical charting.