Kenneth D. Hoffman has over 30 years of experience in banking and finance, including expertise in corporate trust administration, risk management, compliance, and operations. He has held vice president roles at multiple large financial institutions, where he developed policies and procedures, oversaw regulatory compliance, and managed client relationships and accounts. Currently, he works as a relationship manager at BOK Financial, where he generates new business and efficiently administers multifamily housing, municipal, and charter school accounts.

1. KENNETH D. HOFFMAN
602-748-6086 Phoenix, Arizona kdhoffman@mac.com
BANKING EXECUTIVE
Experienced Finance professional with expertise in Corporate Trust administration, Default and Workouts,
Risk Management, Compliance, Audit and Operations. Collaborated with Municipalities and Corporations
handling bond issues and court proceedings. Oversaw compliance to Federal regulations including Bank
Secrecy Act (BSA), Customer Identification Program (CIP), Office of the Comptroller of the Currency
(OCC), and other regulations and policies required of financial institutions. Also developed policies and
procedures for compliance, audit, operations and administration, and produced a Quality Assurance
program. Certified Corporate Trust Specialist (CCTS).
- Corporate Trust Administration - Default and Workout accounts
- Auditing & Reconciliation/Auditor Liaison - Risk Management
- Compliance - Regulatory Reporting
- Staff Management of up to 25 employees - Negotiating
PROFESSIONAL EXPERIENCE
BOK FINANCIAL/BANK OF ARIZONA Phoenix, AZ
Corporate Trust – Vice President/Relationship Manager 2013-present
Developed and maintained client relationships, generated revenue and recruited new clients.
• Multifamily Housing, Municipal Issues, Defaults, Escrows, and Charter Schools (accounts in our
office, extensive work with account set-up, tickler set-up, requisitions and Covenant compliance
monitoring)
• Default and Workout administration including Municipal Defaults, Corporate Bankruptcies and
International Corporate Bankruptcy. Resolved one Default with creative Tender Offer.
• Was assigned an entire portfolio of accounts within two weeks of starting this position
• Contributed over one third new outstanding bonds for the office this year
WELLS FARGO BANK Phoenix, AZ 2004-2013
Regional Banking - Compliance Consultant 3 2011-2013
· Reviewed and tested Bank-wide operations areas for regulatory compliance to federal regulations
including Reg CC, HMDA, CRA, SCRA, Cancellation of Debt, Original Issue Discount, Payments
to another, 1099 reporting, Financial Elder Abuse, etc.
Corporate Trust – Risk Consultant 3 2006-2011
Developed, implemented and monitored risk-based programs to identify, assess and mitigate any
operational risk that arises from inadequate or failed internal processes, people, systems or external
events, while maintaining a balance between risk mitigation and operational efficiency.
· Established procedures for in-house Audit program for Corporate Trust Administration resulting in
50% fewer findings by Regulatory Auditors
· Enhanced and revised Vault audit procedures reducing errors and inefficiencies by 75% and
avoiding regulatory fines
· Created database to track account set-up errors allowing managers to identify training needs
· Audited Single Family and Multifamily housing accounts cash flows and identified more than
$250,000.00 incorrectly transferred
· Presented training seminar to new employees on systems and policies and procedures, allowing
them to acclimate at an accelerated rate
Corporate Trust – Relationship Manager 2005-2006
Created and maintained a high level of customer service and customer satisfaction (creating customer
loyalty) through proper account administration, while adhering to company policies and procedures.
Represented the bank in developing and maintaining client relationships, while generating revenues.

2. KENNETH D. HOFFMAN PG. 2
· Negotiated with the Executive Management Team of Cities and Corporations, including their
Attorneys and Accountants
· Reviewed complex Charter School account documents to ensure proper account administration
and efficiently run accounts
· Created new or revised procedures to match updated systems, resulting in 70% fewer overdrafts
and mistakes
Corporate Trust - Relationship Specialist 2004-2005
Created and maintained a high level of customer service and satisfaction. Responsible for daily activities
on all accounts and assisting Relationship Managers as needed.
· Maintained accounts on multiple automated financial management systems
· Reviewed and interpreted legal documents (Indentures, Lease Agreements, Loan Agreements,
Remarketing Agreements, Letters of Credit, Investment Agreements, etc.)
· Identified, audited and resolved over 1200 outstanding out of compliance accounts with BSA, CIP
and OFAC. Resolved all issues 2 months ahead of schedule avoiding fines
INTERNAL REVENUE SERVICE – DEPT OF THE TREASURY Phoenix, AZ 2003-2004
Revenue Officer
Conducted research, interviews and investigations, analyzing financial statements and contacting third
parties for information.
· Effectively negotiated with taxpayers to collect delinquent taxes and secure delinquent tax returns
resulting in over $500,000 additional tax revenue for the IRS
· Analyzed financial information including tax returns, income statements, annual reports for small
businesses
STATE OF MINNESOTA – DEPARTMENT OF REVENUE St. Paul, MN 2002-2003
Revenue Officer 2002-2003
As a Revenue Officer, acted as an investigator, negotiator, financial planner and tax collector. This
involved educating taxpayers on filing responsibilities, taxpayer rights and payment of overdue taxes.
· Recovered largest single delinquent taxes ($560,000.00)
· Educated small business taxpayers on tax obligations and duties
U.S. BANK - CORPORATE TRUST DEPARTMENT St. Paul, MN 1991-2002
VP, Default Account Administrator, St. Paul, MN 1998-2002
Offered expertise and business judgment in a workout situation. Assisted clients with Restructuring,
Litigation, Bankruptcies and Liquidating Trusts.
· Served on the Creditors Committee for large bankruptcies including Bethlehem Steel, Pillowtex,
LTV Steel, Northwest Steel & Wire, UnitedGlobalCom, etc.
· Assisted bondholders in recovering the largest settlements for their bond investment dollars
· Settled a multi-national business disagreement with bondholders without going to bankruptcy
· Various positions 1991-1998
OTHER RELEVANT EXPERIENCE
U.S. BANK/FIRST TRUST/BANK OF AMERICA – CORPORATE TRUST DEPARTMENT
VP, Northwest Compliance Director; Seattle, WA
AVP, Team Leader; Los Angeles, CA
OFFICER, Account Administrator: Los Angeles, CA
EDUCATION
- Master of Business Administration, Valedictorian - summa cum laude
Kaplan University, Chicago, Ill.
- Bachelor of Science, Business Administration

3. Oregon State University, Corvallis, Oregon
- Liberal Arts, General Studies/Psychology
Whitman College, Walla Walla, WA.
TRAINING
Situational Leadership, Critical Thinking and Crucial Conversations - BOK Financial
Influence and Leadership Seminar, Stellar Customer Service - Wells Fargo Bank