1. LorriAne Turner
Bedford, TX 76021
Email: lorieturner49@gmail.com Phone: (817) 602-4505
Mortgage Banking/Operations Specialist/Insurance Service Plan Benefits
Financial Services/ Insurance
Professional with 20+ years of work experience in Mortgage Banking and the Insurance Industry.
Mortgage Industry skills include Foreclosures, REO, Loss Mitigation, Investor Claims, and Claims
Receivables. Insurance Industry skills include Plan Benefits, Customer Service and Account
Management. Especially effective at time management, strong attention to detail, the aptitude to quickly
learn and understand relevant processes, systems and applications. Earned a reputation for excellent
organizational skills, and the ability to work independently as well as in a team environment.
Characterized as possessing high integrity, a sense of urgency and a clear focus on results and creative
solutions. Areas of expertise span a broad range of functions, including:
Claim Files Support Documentation Research
Root Cause Reports Short Sales/Bankruptcy Coverage Eligibility
Rate Quotes Benefit Plans Customer Satisfaction
Coordinate Benefits Resolve Issues Transactions/Adjustments
PROFESSIONAL EXPERIENCE
JPMorgan Chase, Ft. Worth, TX 2005 to 2016
Senior Operations Specialist/Claims Receivable Mortgage (2009 to 2016)
 Reviewed and analyzed loans with approved advances or disbursements for rejected/curtailment
claims, funds received, loss/gain. Attach the missing information to the claim (proof of MI coverage,
appraisal and priority inspections prior to going to the next step.
 Filed shorts claims and paid in full to the investor.
 Ensured funds were in compliance with private, MI and VA guidelines.
 Reconciled heritage systems ensuring both systems reflect correct claim information.
 Completed short sale claims and bankruptcy claims filed to Investors/Insurers, confirming accurate
filing and reconciliation.
 Accountable for collecting supporting documentation and researching ledger transactions.
 Responsible for escalations and follow-up ensuring claims are paid by specific guidelines.
 Monitored supplemental claim opportunities.
 Experienced on FNMA and FHLMC guidelines, timeframes and Default Servicing.
 Responsible for the distribution of Quality Assurance (QA) work the for Manila site. Performed QA
confirming quality.
Loan Servicing Specialist/Investor Reporting (2006 to 2009)
Reviewed accounting and delinquency reports. Remitted funds to investors and ensured bank accounts
and cash reconciliations were completed timely and accurately. Verified sold loans were in compliance
with mortgage, new loan sales, discrepancies and prepared loan accounting records prior to sale to
investors. Submitted and monitored claims to investors within regulatory guidelines maximizing
Loan Coordinator (2005 to 2006)
Reviewed standard mortgage application documents; credit reports to determine applicant acceptability,
explanation of derogatory reports, and additional information, such as verification of employment,
including acceptability and reviewing income; verification of deposit to determine assets and liabilities and
request explanations for any discrepancies, sufficient assets, and any additional documentation
information. Communicated directly with brokers to ensure documents provide were accurate and
concise. Proficient with EDE, preparing GFE, updating pipeline and ran Dissco for fraud protection.

2. LorriAne Turner Page 2 of 2
Countrywide, Jacksonville, FL 2002 to 2005
Junior Underwriter
Worked with loan officers producing all necessary mortgage documents. Accurately organized
documents into loan file that was calculated, sufficient and complete and ready for processing. Prepared
and sent key disclosure documents to loan applicants meeting tight deadlines. Truthfully communicated
with applicants regarding their applications, by answered questions following licensing rules. Consistently
met obligations, timelines and critical deadlines. Complied with company policies on contracts, investor
guidelines, lending programs, state and federal laws, regulations and other duties.
Aetna Health Insurance, Jacksonville, FL 1991 to 2002
Plan Benefits Specialist
Established new cases for team distribution by updating system with client’s company information.
Provided status on eligibility claims with brokers, members, healthcare providers and pharmacists.
Validated insurance rate quotes for a variety of insurance plans.
Customer Service Representative
Researched customer information by utilizing internal technical tools for inquiries that included
authorizations, payments, denials, coordination of benefits and eligibility. Investigated, analyzed and
resolved outstanding transactions. Maintained accurate documentation of all customer interactions.
Additional Aetna Jobs – Administrative Specialist and Accounting Specialist
EDUCATION
Aynor High School, South Carolina
High School Diploma
PROFESSIONAL TRAINING
Treating Customers Fairly 2016, Fair Lending 2015; ACT ID Theft Prevention Program: 2015 Social
Media Policy Training, 2016 Gun Violence Awareness Training, 2016 Complaints Overview Training
SYSTEMS/SOFTWARE
Desktop/DU, Excel, Word, PowerPoint, Loan Processor/LP, Lotus Notes, E-Approval, MSP, Check
Tracker, Iclear, LPS Desktop, Ivault, Muve, Livelink, LenderLive, MSP, FHA Connect, CMAX, Sparta,
Fannie Mae, MIS Portal, Social Media Policy Training - CCB Existing,
COMMUNITY ACTIVITIES
National Multiple Sclerosis Society; American Heart Association; PKD Foundation, Autism Speaks Inc.,
American Cancer Society