Thizel Williams has over 17 years of experience in customer service and insurance. She currently works as a Senior Account Manager at Travelers Insurance, where she manages client relationships and accounts. Previously, she held various customer service and underwriting roles at Travelers Insurance, Fireman's Fund Insurance Company, and Chubb Group of Insurance Companies.

1. Thizel D. Williams
5626 Allemong Drive
Matteson, IL 60443 thizelw@gmail.com 773-316-0127
Career Summary
Over 17 years of Customer Service and Insurance Experience; contributed to department’s role in
long-term strategic plans toward operational excellence; Supervised and increased effectiveness and
efficiency of operational systems and processes/policies to support organizations mission.
Professional History
Travelers Insurance Company-April 2012 through Present
Senior Account Manager-Bond & Specialty
• Manages relationships with Account Executives, agents as well as peers and business partners;
• Provides a higher level of preparation that pertain to, review of forms, outstanding risk control
recommendations , red flags for pre-renewal agent/insured notification, changes in coverages due
to endorsement activity during year;
• Manages account documentation such as, proposals, policy change endorsements,
cancellations;
• Volunteers and participates in projects/assignments as representative for Operations
• Train new hires on business workflow; serve as a Peer Coach for various Underwriting
Procedures for experienced and other less experienced Account Managers.
• Serves as an Account Audit Lead for Department and Home Office Audits.
Travelers Insurance Company-October 2007 through March 2012
Account Manager-Bond & Specialty
• Collaborate with Account Executives/Underwriters in the renewal and new business activities that
support marketing and underwriting decisions;
• Policy processing and underwriting support, including reviewing policy documentation,
determining applicable regulations, procedures, endorsements and special instructions;
• Ensures accurate and timely servicing and billing of accounts;
• Communicates with brokers/agencies, insured's/customers and internal departments;
• Provides administration support and other related services such as projects/assignments
as needed;
Fireman's Fund Insurance Company- March 2006 through October 2007
Commercial Account Associate-Commercial Accounts Department: Provide support to
Commercial Underwriting by performing a variety of essential functions and/or tasks including,
but not limited to those identified below:
• Policy processing and underwriting support, including reviewing policy documentation,
determining applicable regulations, procedures and special instructions;
• Provide support services, including new business, renewal, and endorsement processing
within establish service goals, Prepare premium and loss exhibits as directed;
• Issue policies through applicable systems, including booking premium

2. Chubb Group of Insurance Companies--June 2001 through March 2006
Customer Service Representative-Multinational Risk Group:
• Coordinate and assist Underwriters in booking premium and issuing admitted
policies through the Multinational Admitted Placement Services systems;
• Responsible for rating, booking and issuing international worldnet and exporter’s
policies that totaled more than $6,000,000 in premium and included handled all
endorsement requests;
• Responsible for risk analysis for pre-underwriting;
• Assisted other Underwriters and Underwriting Associates with general underwriting
questions, premium discrepancies and systems related issues;
• Provided system training for newly hired Underwriters and Underwriter Associates.
Customer Service Representative-Commercial Insurance Specialty,
• Responsible for rating, booking and issuing package, auto and workers compensation
policies in a multi-line structure in accordance with established workflows and
procedures;
• Processed accurate policy transactions, ensuring overall productivity and performance,
cost efficiency, regulatory compliance, workflow compliance, quality assurance and
fulfillment of product service levels for my assigned unit(s);
• Communicating and working effectively with local team members as well as branch
underwriting and operations staff to ensure the level of service provided to customers
meets or exceeds their expectations;
Chubb Group of Insurance Companies—July 1999 through June 2001
Customer Service Representative-Executive Risk Department
• Responsible for booking and issuing fiduciary, employment practices, kidnap & ransom,
crime and directors and officers policies in a multi-line structure in accordance with
established workflows and procedures; ensuring overall productivity and performance,
cost efficiency, regulatory compliance, workflow compliance, quality assurance and
fulfillment of product service levels for my assigned unit(s);
• Responsible for customer’s endorsement requests and answering incoming status
inquiries
Chubb Group of Insurance Companies—February 1998 through July 1999
Receptionist/Administrative Assistant
• Responsible for answering and forwarding incoming phone calls on a multi-line phone
system;
• Assisted various departments with miscellaneous data entry projects;
• Seeing to the needs of guests and customers and notifying the proper individuals upon their
arrival;
• Prepared reports for various departments
Special Skills:
Windows XP, Lotus Notes, Windows NT, Microsoft Word,
Excel Programs, Microsoft
Outlook, Polaris, Next Generation Desktop

3. References available upon request