1. Curriculum Vitae of Diana Hemraj
Personal Details Diana Hemraj
7405110198086
Contact Details 081 800 2062
Driver License Code 08
Qualifications
High School Matriculation with Exemption
Last school attended MH Joosub Technical High Lenasia -1992
Subjects Passed English, Afrikaans, History, Biology, Business Economics,
Secretarial
Leadership Roles and Achievements
Prefect: 1990-1992
Key role player in school activities
Tertiary Education
Institution Moonstone Institution of Business
Discovery- Regulatory Examination
Subjects attach certificate
Other Qualifications NQF 4/5/
Managing Diversity
Managing Assertively
Effective Communication & Skill
Conflict Management
Managing Debtors and Credit Risk
Computer skills Basic Word
Excel
Powerpoint
Outlook
2. Employment History- Current
Company Geen & Richards (Ellerines Holdings Limited)
May 2014 to November 2014
Credit Manager
Duties & Responsibility Meeting and exceeding Targets on collections and debt recovery
Responsible for accurate cash and banking processes
Managing and controlling the administration of the branch
Compiling and submitting month-end and other ad-hoc reports
Front line management of credit consumers
Checking and approving credit applications in line with the company
requirements.
Actively involved in confirmation and verification of customer details
Reasonfor leaving Retrenched
Company Discovery Insure
Escalations Specialist
2011 to 2013
Duties & Responsibility To retrieve and escalate queries to Ombudsman and brokers
To gather information on all queries before submitting to the relevant
Departments
Provide quotes on Car and household insurance cover to consumers
Worked independently with the call centre agents
Overseeing all administration in the collation of customer queries
and complaints coming into the department
Driving excellent Customer Relationships
Reasonfor Leaving Re-structure of the department
Company ABSA 2008 to 2013
Investigations officer of Forex
Duties & Responsibilities Working with International and Local transactions
To investigate and locate funds and receipts of payments
Managing and resolving queries in the inward and outward processing
Departments
Consulting with clients for transaction approvals
Client relationship management regarding verification of documents
3. Communicating with International Banks to determine contravention
of Sanctions ( United States Sanctions Contraventions)
Ensuring compliance with Foreign Exchange Regulation and Rules
Assessing the risk of Banks to ensure customer gets maximum benefit
Corresponding with Financial Regulatory bodies to measure Risk
Reasonfor Leaving Relocation
Company Standard Bank South Africa 2004-2007
Home Loan Specialist
Duties & Responsibilities Interview and consult with prospective new home owners
Capture and process Bond and Pledge applications
Process the registration of the bond applicant
Collaborate with Legal teams on behalf of the Bank to ensure
Timeous and efficient registration
Follow up on any/all queries regarding cancellations and payments
Client Liaison officer for the Bank
Reporting of any/all deficiencies with recommendations to the relevant
Departments
Concluding Access Bond applications
Reasonfor leaving
Company First National Bank 1999-2004
Corporate Account Services
Product Specialist
Duties & Responsibilities Managing and processing corporate accounts with the Bank
Daily duties include but not limited to processing of :
Stop payments
Salary Payments
Transfers of Funds
General administration
Product sales and advice
Mandate update and verifications
Customer relationship management
Reasonfor Leaving Career development
4. Company ABSA 1993 to 1998
Vostro Department
Rand Payments Consultant
Duties & Responsibility Capture payments
Action telegraphic transfers
Switchboard operator
Managing telex
Reconciliation of accounts
Risk management
Reasonfor Leaving Career Development
References
Current Farhana Ally
Branch Manager Geen & Richards
084 888 9024 / 011 8525044
Discovery Health Ayesha Shah
Escalations Manager
071 872 9706
ABSA Bernie Francke
Forex Manager
082 956 2971 / 011 350 1908
Standard Bank S.A Hermantha Reddy
Product Manager
084 913 0249 / 011
First National Bank Noelene Waag
Product Manager
011 371 2817
