Kenneth Hoffman has over 25 years of experience in banking and finance, including expertise in risk management, compliance, regulatory testing, auditing, and corporate trust administration. He has held vice president roles at BOK Financial, Wells Fargo Bank, U.S. Bank, and other financial institutions. Hoffman also has experience working for the Internal Revenue Service and Minnesota Department of Revenue as a revenue officer. He holds an MBA from Kaplan University and a Bachelor's degree in Business Administration.

1. KENNETH D. HOFFMAN
602-748-6086 Phoenix, Arizona kdhoffman@mac.com
BANKING EXECUTIVE
Experienced Finance professional with expertise in Risk Management, Compliance, Regulatory testing,
Audit, Corporate Trust administration, Default and Workouts, and Operations. Oversaw compliance to
Federal regulations including Bank Secrecy Act (BSA), Customer Identification Program (CIP), Office of
the Comptroller of the Currency (OCC), CFR Title 12 and other regulations and policies required of
financial institutions. Developed policies and procedures for compliance, audit, operations and
administration, and produced a Quality Assurance program. Collaborated with Municipalities and
Corporations handling bond issues and court proceedings. ABA National Compliance School Certificate,
Certified Corporate Trust Specialist (CCTS).
- Risk Management - Regulatory testing and reporting
- Compliance - Negotiating
- Auditing and Reconciliation/Auditor Liaison - Corporate Trust Administration
- Staff Management of up to 25 employees - Default and Workout accounts
PROFESSIONAL EXPERIENCE
BOK FINANCIAL/BANK OF ARIZONA Phoenix, AZ
Vice President/Relationship Manager 2013-present
Developed and maintained client relationships, generated revenue and recruited new clients.
• Multifamily Housing, Municipal Issues, Defaults and Bankruptcies, Escrows, and Charter Schools
• Municipal Defaults, Corporate Bankruptcies and International Corporate Bankruptcy
• Assigned an entire portfolio of accounts within two weeks of starting this position
• Contributed over one third new outstanding bonds for the office this year
WELLS FARGO BANK Phoenix, AZ 2004-2013
Compliance Consultant 3 - Regional Banking 2010-2013
Reviewed and tested Bank-wide operations areas for regulatory compliance to federal regulations
including UDAAP, FRL Privacy Laws, Reg CC, HMDA, CRA, Flood, Servicemembers Civil Relief Act
(SCRA), Cancellation of Debt, 1099 reporting, Financial Elder Abuse, etc.
• All reports were created and published on a timely basis, all deadlines were met
• Successfully lead kick-off conference calls along with meetings to address testing results
• Familiar with CRAS+
Operational Risk Consultant 3 to Relationship Managers - Corporate Trust 2006-2010
Developed, implemented and monitored risk-based programs to identify, assess and mitigate any
operational risk that arises from inadequate or failed internal processes, people, systems or external
events, while maintaining a balance between risk mitigation and operational efficiency.
· Established procedures for in-house Audit program for Corporate Trust Administration resulting in
50% fewer findings by Regulatory Auditors
· Enhanced and revised Vault audit procedures reducing errors and inefficiencies by 75% and
avoiding regulatory fines
· Created database to track account set-up errors allowing managers to identify training needs
· Audited Single Family and Multifamily housing accounts cash flows and identified more than
$250,000.00 incorrectly transferred
· Presented training seminar to new employees on systems and policies and procedures, allowing
them to acclimate at an accelerated rate
Relationship Manager 2005-2006

2. KENNETH D. HOFFMAN PG. 2
Created and maintained a high level of customer service and customer satisfaction (creating customer
loyalty) through proper account administration, while adhering to company policies and procedures.
Represented the bank in developing and maintaining client relationships, while generating revenues.
· Negotiated with the Executive Management Team of Cities and Corporations, including their
Attorneys and Accountants
· Reviewed complex Charter School account documents to ensure proper account administration
and efficiently run accounts
· Created new procedures for updated systems, resulting in 70% fewer overdrafts and mistakes
· Avoided regulatory fines of up to $250,000/account for not being in compliance with CIP/OFAC by
developing plan to resolve all backlogged CIP/OFAC reviews
Relationship Specialist 2004-2005
Created and maintained a high level of customer service and satisfaction. Responsible for daily activities
on all accounts and assisting Relationship Managers as needed.
· Maintained accounts on multiple automated financial management systems
· Reviewed and interpreted legal documents (Indentures, Lease Agreements, Loan Agreements,
Remarketing Agreements, Letters of Credit, Investment Agreements, etc.)
· Identified, audited and resolved more than 1200 outstanding out of compliance accounts with
BSA, CIP and OFAC. Resolved all issues 2 months ahead of schedule avoiding fines.
INTERNAL REVENUE SERVICE – DEPARTMENT OF THE TREASURY Phoenix, AZ 2003-2004
Revenue Officer
Conducted research, interviews and investigations, analyzing financial statements and contacting third
parties for information.
· Effectively negotiated with taxpayers to collect delinquent taxes and secure delinquent tax returns
resulting in over $500,000 additional tax revenue for the IRS
· Analyzed financial information for small businesses including tax returns and ncome statements
STATE OF MINNESOTA – DEPARTMENT OF REVENUE St. Paul, MN 2002-2003
Revenue Officer
As a Revenue Officer, acted as an investigator, negotiator, financial planner and tax collector. This
involved educating taxpayers on filing responsibilities, taxpayer rights, and payment of overdue taxes.
· Recovered largest single delinquent taxes ($560,000)
· Assisted in training and development of new staff
· Educated small business taxpayers on tax obligations and duties
U.S. BANK - CORPORATE TRUST DEPARTMENT St. Paul, MN 1991-2002
VP, Default Account Administrator 1998-2002
Offered expertise and business judgment in a workout situation. Assisted clients with Restructuring,
Litigation, Bankruptcies and Liquidating Trusts.
· Served on the Creditors Committee for large bankruptcies including Bethlehem Steel, Pillowtex,
LTV Steel, Northwest Steel & Wire, UnitedGlobalCom, etc.
· Assisted bondholders in recovering the largest settlements for their bond investment dollars
· Settled a multi-national business disagreement with bondholders without going to bankruptcy
· Various positions 1991-1998
OTHER RELEVANT EXPERIENCE
USBANK/FIRST TRUST/BANK OF AMERICA – CORPORATE TRUST DEPARTMENT
VP, Northwest Compliance Director; Seattle, WA
AVP, Team Leader; Los Angeles, CA
OFFICER, Account Administrator; Los Angeles, CA

3. EDUCATION
- Master of Business Administration, Valedictorian - summa cum laude
Kaplan University, Chicago, IL
- Bachelor of Science, Business Administration
Oregon State University, Corvallis, OR
- Liberal Arts, General Studies/Psychology
Whitman College, Walla Walla, WA
TRAINING
Situational Leadership, Critical Thinking and Crucial Conversations – BOK Financial
Influence and Leadership Seminar, Stellar Customer Service – Wells Fargo Bank