Tiffany Smith is seeking employment as a customer service professional with strong skills in claims processing, data entry, and maintaining client relationships. She has over 7 years of experience in insurance claims, sales, and administrative roles. Her experience includes processing auto and home insurance claims, entering data, and providing excellent customer service. She is motivated, detail-oriented, and able to manage multiple projects.

1. Tiffany Smith
3801 Larry Street
Richmond, VA 23222
Cell: 804-683-4358
Ts811986@gmail.com
Enthusiastically seekingemployment withaninnovativecompany thatvalue the skills ofan exceptionalcustomer service
professional. One who isself-motivated anddetail-oriented withthe ability to work onmultiple projects at a time.
Work Experience:
Investigate,evaluate, and assign new loss personal lines insurance claims including auto,homeowners, inland marine, as
well as liability claims based on its complexity with regard to an optima efficiency and directive to final resolve. Administer
remarkable customer service while processing claims, servicing accounts,and maintaining solid client based relationships.
Experienced in insurance sales & claims, retail banking, retail sales, call center environments, and office/administrative
support.
 Adhere to fair and equitable auditing principles by processing claims per policy regulations and procedures.
Interact with insureds,agents,clients, and adjusters to verify the nature and extent of injuries or property damage.
Perform file updates on the claim systemas needed as well as maintain effective diary management by prioritizing
work demand, pending claims, and updated response entry. Assist FNOL (First Notice of Loss) department with
overflow of claims entry via phone or mail from employer. Process a minimum of 30- 35 claims daily while
effectively managing claim documents and logs to ensure that all claims are properly grouped and assigned to
appropriate departments and regions per the state where the loss occurred. Respect confidential information during
investigation of all parties involved such as claimants, agencies, law enforcement, attorneys,witnesses,agents,
technical experts, etc. Properly manage and secure all legal documents including complaints, summons, letters of
representation from attorneys and third party organizations.
 Performed daily duties such as data entry,faxing,documenting,printing licenses,and mailing renewals. Received and
reviewed incoming applications.Identified irregularities and deficiencies to ensure compliance with healthboard
regulationsbefore processingapplications
 Provided accurate auto quotes to interested customers,sold auto policies, accurately captured underwriting
information for all customers, and educated customers on their coverage and payment options. Amended
policies/coverages per customer request as well as mailed out and maintained logs of cancellations. Processed
premium payments, and payment arrangements for auto and commercial policies.
 Handled account billing for the payment of reinsurance, all bonds,broker compensation and various fees
associated with workers compensation.Fulfilled submitted requests forCertificates of Insurance and Evidence of
Coverage requested by vendors,clients, and landlords. Amended policies/coverages per customer request.
 Developed excellent client relationshipswith personable andmemorable experiences.Processed shipments,counted
inventory,tendered point ofsale transactions,and maintainedan accurate balance ofcashdrawers and vaults.Made
outboundcalls to followup on newaccounts and referred products based on the needofthe customer.
Employers:
Selective Insurance Company of America Richmond, VA
Data Entry Department August to present
Temporary Claims Processor
Anthem Richmond, VA
Risk Management Department April 2016 to August 2016
Risk Analyst Contractor

2. Selective Insurance Company of America October 2015 to April 2016
Temporary First Notice of Loss Representative Richmond, VA
Virginia Department of Health Professions
Administrative Assistant IV/ Credentialing Specialist Richmond, VA
State AgencyTemporary Contract January 2015 to October2015
Capital One Call Center
CustomerService Department Richmond, VA
PersonalAccount Manager December2012 to December2014
Elephant Auto Insurance
Multi- Line InsuranceAgent Richmond,VA
Sales,CustomerService,and Claims Department November2010 to December2012
Education:
Henrico High School June 06, 2004
Diploma Received Richmond,,VA
FinancialAcademy February 25, 2011
Received Property &Casualty PersonalLines License Richmond,VA
Other:
 Demonstrate strong oraland written interpersonalcommunicationskills including the ability to conveyand receive
 Experienced in demanding environmentsutilizing strongdata entry skills,meeting deadlines,and trackingmultiple
projects
 Polished communication, organizational,and analyticalskills
 Strong PC skills
 Typing skills 45 wpm
Special recognition and training:
 Received 3 promotions in a 6month period. Obtained Property andCasualty PersonalLines License in Virginia, Illinois,
Texas, and Marylandto sellinsurance products/policies andhandle claims
 Trained in ESIS systemto report fleet/commercialaccidents
 Awarded severaltimes for superiorcustomerservice andhigh NPS(net promoterscores)
 Recognized forachieving the record ofbinding15 auto insurance policies in one day
 Received Pace setteraward forexceeding quarterly retail sales volume
FOCUS RESULTS
I have developed anddemonstrated a consistentlevelofcompetenceand a desiredpassion to help others in the claims industry.
The self-gratification received whensurpassing a client’s expectation is rewarding andit continues to motivate me to be an
exceptionalcustomerservice professional.