1. Janice Franklin
1425 Knottingham Dr.Little Elm TX 75068
Home:970-445-7750 - Cell:970-445-7750 :janicefranklin2010@hotmail.com
Summary
Experienced store manager adept at problem solving, customer service and hiring and training hardworking, quality
staff. ASE certified with 13 years of management experience. Extensive experience in retail management and sales.
Employs excellent leadership skills and multi-tasking strengths.
Leadership award in 2009, improved inventory from over 5% loss to .61, increased profits by 30% and substantial
customer count increase as well. Received award for reducing shrink at store level. Achieved a level of profitability and
performance indicators rising to top 4% in chain.
Experience
AssistantManager
April 2016 to present
Lowe'sHome Improvement
Responsible forentire store operationsdailyforbigbox retail with25millioninventoryinSMabsence.Management
of 135 employees.IndepthcoachinganddevelopmentforDepartmentmanagersandsalesspecialistsinflooring,
appliances,paintandcabinetdepartments.Openandclose procedures,handlingcustomerissuesandcomplaints.On
truck nightssupervise andinsure thatfreightisunloaded,sortedandstaged.Ondesignateddaysinsure thatinventory
managementiscomplete suchasscanningouts/NPI/downstockingetc.Motivate teammembersandkeepa
productive andpositive momentumgoing.Overseevisual merchandisingandinsure planogramintegrity.
Highlights
Reliable
Retail inventory management
Recruiting and interviewing
Accurate cash handling
Store opening and closing procedures
Store operations
MS Office proficient
Outstanding communication skills
Exceptional leader
Team-oriented
Sales professional
Scheduling
Superior customer service
Strong organizational skills
Sharp problem solver
Courteous demeanor
Energetic work attitude
Markdown/promotional procedures
Inventory control familiarity
Top sales performer
Telephone inquiries specialist
Customer service expert
Invoice processing
Visual merchandising proficiency
Accomplishments
2. Store Manager
April 2006 to April 2016
Auto Zone – TX, AZ, NM, CO
Prevented store losses using awareness, attention to detail and integrity.Organized weekly sales reports Regularly
sought opportunities to upsell and add on additional merchandise. Developed highly empathetic client relationships and
earned reputation for exceeding sales goals.Cross-trained and provided back-up for other customer service
representatives when needed.Served as the company's only bilingual Spanish/English customer service
representative.Assisted customers with store and product complaints.Guaranteed positive customer experiences and
resolved all customer complaints.
2 YearsKmart- Departmentlead, Yucca ValleyCA.
1 Year Sprouse Reitz - Cashier/Merchandiser,Yucca Valley,CA.
2 1/2 Years Yucca ValleyLumber- Cashier,Commercial Accts. Receivable,Yucca ValleyCA.
Education
Computer Networks, Collin County Community College - Frisco, TX, USA
Exchange Server 5.0 Implementation and Support ,Managing Local Area Networks ,Inter Networking TCP/IP
,Networking Essentials ,Intro to Telecommunications ,Micro Computer Concepts, Windows.
Administration of Justice, College Of The Desert, Joshua Tree, CA- Deans List - 3.75 GPA
Computer Business Applications, Public Speaking Intro to Ethics ,General Psychology ,Adolescent Psychology,
Administration of Justice, Crime Scene Lab Techniques ,Principles and Procedures of the Justice System, Defensive
Tactics ,Peace Officers Arrest and Firearms Module B level II
