1. SAM ANDERSON
1009SouthRailroadToronto,OH43964I(H)740-275-2918ISmAnderson753@gmail.com
ProfessionalSummary
Motivatedcustomerservicespecialistwithover10yearsretailexperienceinafast-paced, team-basedenvironment.
Skills
• Creative problem solver
• Exceptional communication skills
• Quick learner
• Strong client relations
•Proficientincashmanagement
• Multi-line phone talent
• Trusted key holder
• MS Windows proficient
•Creditcardprocessing
• Shipping and receiving professional
•Cashflowmanagement
Work History
Pharmacy Assistant
MingoPharmacy -MingoJunction,OH
•Answeredanaverage of45callsperdaybyaddressingcustomerinquiries,solvingproblemsand
providing new product information.
•Greetedcustomersenteringthestoretoascertainwhat eachcustomerwanted orneeded.
•Describedproducttocustomersandaccuratelyexplained detailsandcareofmerchandise.
• Politely assisted customers in person and via telephone.
•Answeredproductquestionswithup-to-dateknowledge ofsalesandstorepromotions.
• Deliver prescriptions.
• Conducted weekly walk-through with the manager to discuss interior visual displays, including store
window presentation.
• Earned management trust by serving as key holder, responsibly opening and closing store.
CustomerService/Cook
Dicarlo’s Pizza -Toronto, OH
• Greeted customers entering the pizza shop.
• Politely and accurately took orders in person or over the telephone.
• Assisted customers with food selection, inquiries and order customization requests.
•Preparedorderandcookedaccordingly.
•Provided anelevated customerexperience togenerate aloyalclientele.
•Developed reputation asanefficientserviceprovider withhighlevels ofaccuracy.
•Investigated andresolvedcustomerinquiriesandcomplaintsinatimelyandempathetic manner.
•Ensuredsuperiorcustomerexperiencebyaddressingcustomerconcerns.
• Earned management trust by serving as key holder, responsibly opening and closing store.
•Communicatedwithvendorsregarding backorderavailability, futureinventory andspecialorders.
• Scheduled weekly inventory pickups and deliveries with vendors.
11/2014 to 09/2016
04/2011 to 12/2014

2. Guest Services
First Niagara Pavilion -Burgettstown, PA
•Politely assisted customers through the sale of tickets and other memorabilia.
• Provided an elevated customer experience to generate a loyal clientele.
•Scoredin top 10% ofemployees in successfulresolution ofissues.
•Ensure guest satisfaction andemployee safety.
•Investigated and resolved customer inquiries and complaints in atimely and empathetic manner.
•Served asthe main liaison between customers, management and sales team.
•Ensured superior customer experience by addressing customer concerns, demonstrating empathy and
resolving problems onthespot.
•Managed wide variety ofcustomer service and administrative tasks to resolve customer issues quickly
andefficiently.
•Superviseushers.
•Directedcalls to appropriate individuals and departments.
Additional Information
•Authorizedtowork in the USfor any employer
Education
Certificate in Real Estate:
EasternGatewayCommunityCollege-Steubenville,OH
•Memberofthe KeyClub
•StudentBodyTreasurer
High School Diploma:
TorontoHighSchool-Toronto,OH
05/2009to09/2014
2015
2011