1. Susan M. Johncox
75 Parrish Street, Apt. 7, Canandaigua, NY 14424
(585) 690-5172
suzieqj1968@aol.com
OBJECTIVE: I would like to obtain a career utilizing my qualifications and past experience in public
relations and customer service.
QUALIFICATIONS
I am a friendly,outgoing,loyal anddedicatedindividual. Ihavethe ambition tosucceedin
anythingthatIdo. I am a strongsupporterof continuousimprovement,teamworkand
providingexcellentcustomerservice. Ihaveexcellentorganizational andcommunication
skills. I am ableto managemultipletasksandworkin a fastpacedenvironment.
WORK EXPERIENCE
2010-Present Teller, JP Morgan Chase Bank
 Customerserviceis a very bigandprobablythemost importantpartof my
position.
 Referringnewproductsandmakingsurethecustomerknowsaboutthebest
productsthatareavailabletothem. “Topin Teller Referralson several occasions.”
 Examinechecksforendorsementsandtoverifyother information,suchasdates,
banknames, identificationof personsreceivingpaymentsandthelegalityof the
documents.
 Entercustomertransactionsintocomputertorecordtransactionsandissue
computer-generatedreceipts.
 Countcurrency,coins,andchecksreceived,byhandorusingcurrencycounting
machine,topreparethem fordepositorshipmenttobranch banksortheFederal
Reserve Bank.
 Receive checksandcash fordeposit,verifyamounts, andcheckaccuracyof
depositslips.
 Carryoutspecial services forcustomerssuch asorderingbankcardsandchecks.
Identifytransactionmistakeswhen debitsandcreditsdonotbalance.
 Resolve problemsordiscrepanciesconcerningcustomers’accounts.
 Prepareandverify cashier’schecks.
 Balancecurrency,coin,andchecksin cash drawersatendsof shiftsandcalculate
dailytransactionsusingcomputers,calculatorsoraddingmachines.
2008-2010 Front Desk Receptionist/Banquet Server/Hostess, SteamboatLanding
 Greet guestsandseat them at tablesorwaitingareas.
 Assign patronstotablessuitablefortheirneedsandaccordingtorotation sothat
servers receivean appropriatenumberof tables.
 Maintain contactwithkitchen staff,management,servingstaff andcustomersto
ensurediningdetailsarehandledproperlyandcustomerconcernsareaddressed.
 Inspectdiningandservingareastoensurecleanlinessandpropersetup.
 Receive andrecordpatrons’diningreservations.
 Operatecash registersto acceptpaymentforfoodandbeverages.
 Served forbanquetswhen needed.

2. 2006-2008 Soft Count Supervisor, Finger Lakes GamingandRacetrack
 Overseeingcash countfromslotmachines.
 Balancingcash totheactual balanceof theMPSMachine.
 Paperworkforendof day.
 Practicingveryhigh securitymeasures.
 Schedulingof employees.
EDUCATION:
Marcus Whitman Jr./Sr. High, Rushville, NY
 AttendedBOCESforCosmetology.
 Yearbookstaff,colorguard,swimteam,ski club.
Finger Lakes Community College, Canandaigua, NY
 Earned60 credithourstowards AssociatesDegreein Human Services.