1. JAY-R AUMENTADO GALPO
Unit 412 4th floor Amber bldg. Rosewood Pointe Acacia estates Brgy. Ususan Taguig City 1634
Mobile: +63927.578.5235
Email: kimgalpo09@yahoo.com
Objective
 To impart my knowledge and skills
 To be able to grow professionally with the company
Highlights of qualifications
Expert knowledge and abilitiesinwrittenand oral communication
Patient listenerwhofullyfocuseson speakersand understands various accents
Strong skillsin time management,multi-tasking,prioritizingtasks and meetingdeadlines
Dedicatedteam player, committedto providinghigh quality customersupport
Proven strong salesand closing skills and the ability to overcome objections
Proven abilityto be comfortable with asking questionsand explainingproductoptions
Proven abilityto analyze complexguestrequirements,includingspecial itineraryplanning
needsto provide optimal solution
Proven salesexperience ina service-orientedenvironment
Demonstrative strong service and consultative skill
Demonstrated computer proficiency,includingtypingskillsand abilityto navigate through
multiple computer systems
Demonstrated abilityto developeffective relationships andpartnerships

2. Demonstrated abilityto work in a structured environment
Abilityto be flexible withwork schedule,tosupport the followingoperatinghours
Work Experience
Wells FargoEnterprise Global Services, LLC – Philippines
WellsFargoCenter
1180 WellsFargodrive, MckinleyHill CyberPark,
Fort Bonifacio,Taguig City1634
February 16,2015 to August 15, 2015
Remediation/Disputes Analyst 3
Compose letters or electronic correspondence and Inbound/Outbound calls in reply
To requests for merchandise, damage claims, credit and other information, delinquent
Accounts, incorrect billings orv unsatisfactory services. Duties may include gathering
Data to formulate reply and preparing correspondence.
JP Morgan Chase & Co.
23F Net Plaza Bldg. 31st st.
E Square Zone, Crescent Park West
Bonifacio Global City, Taguig City 1632
March 15, 2012 to May 12, 2014
Risk OperationsAnalyst
Investigates forgery and theft within customer’s accounts and transactions
Conducts and leads investigations into any potential fraudulent activity

3. Investigates fraud cases from beginning to end and dissect the nature of potential
crimes
Responsible for observing any type of customer transactions to flag or identify
any suspicious activity
Assisting customers for disputes due to fraud
CITI BUSINESS PROCESS SOLUTIONS
PTE, LTD. 23rd Flr PBCOM Tower
Ayala Avenue, Makati City
April 28, 2008 up to Dec 13, 2009
Senior Collections Officer (US CitiMortgage Prime Collections Dept.)
Timely collection and follow up of due and overdue debt by telephone collections
and back office correspondence with Corporate and Gold accounts
Accurate and timely maintenance of payments and records
Account reconciliation
Provide assistance with the preparation and collation of data
Instigate the legal process
Preparation of aged debtor reports for management
Develop, review and implement credit control policies and procedures
Handled both Us and Australian support
HSBC ELECTRONIC DATA PROCESSING PHILIPPINES (HDPP)
40th Flr. PBCOM Tower
6795 Ayala Avenue, Corner VA Rufino St. Makati City 1226
March 27,2006 up to April 11, 2008
(632) 857-6606 Fax No. (632) 757-0840
Customer care representative (US care)
Provides Excellent customer service by giving appropriate and accurate
responses to customer queries regarding credit card activation, balance,
Bills, etc.

4. Provides additional services that meets the customers needs
EDUCATIONAL BACKGROUND
COLLEGE : FAR EASTERN UNIVERSITY
Sampaloc, Manila
1999-2003
: Fine Arts Major in Advertising
SECONDARY : MOUNT CARMEL HIGH SCHOOL
: Infanta Quezon
: 1995-1999
PERSONAL DATA
Date of Birth : May 8, 1982
Civil Status : Single
Age : 33 years old
Citizenship : Filipino
Height : 5’7”
Sex : Male
CHARACTER REFERENCE
Available upon request