1. Robiul Hossen
4 Catalina Ave, Ashburton, Victoria Australia 3147
Mobile: +61 0426 389 983
Email: robiul.hossen@yahoo.com
Career Objective
My goal isto obtaina dynamic,challengingopportunitythatcontributestothe outstandingsuccessof
the businessvia2 yearsInformationTechnologyexperience from Australianindustry.Iwouldliketo
workin a dynamicprofessional environmentwitha growingorganizationandutilize mycreativityand
innovative thinkingforbenefitof the organizationandmyself.
Employment History
Support Analyst Programmer
FusionRetail Brands PTY LTD (Melbourne,VIC) August 2015- Present
Responsibilites:
 Analyse currentPoSsystemforfunctionalityflawsand/orareasof improvement.
 ProvidingHelpDesk (Level 3) supports toSupportOffice &Retail Stores.
 Communicate toall levelsof the businessfromendusertomanagement.
 Provide excellentcustomerservice experience,ensuringthatanysolutionsprovidedare
communicatedopenlyandtransparently.
 Ensure gooddocumentation,inwritingfunctional/technical specificationandenduser
requirements.Thisisessential toprovidecontinuity.
 Assistingwiththe technicalintegrationof applicationsolutionsanddevelopmentof new
solutions.
 Providingtechnical supporttobusinessunits’,POSsoftwareandhardware systemstoensure a
highlevel of availability.
 Assistingthe ISteamonspecialtyprojectstocontinuallyimproveservicedelivery.
 Weekendsupportonarotatingbasiswhere required.
I.T Support Analyst
Country Care Horsham/Oscar Healthcare Furniture (Horsham, VIC) July2014–August 2015
Responsibilities:
 Provided software andtechnicalsolutiontoimprove businessprocessthroughadvice,guidance
and expertise.Assistedinselectinghardware andsoftwaretobe usedbywritingproposal.
 Revieweduserrequirementsandneedsfor new system/software.Performed analysis,design,
implementation,installationandstaff trainingrelatedtonew software developedoracquired.
 Developed,maintainedandupdated programscript,documentationandtechnical specification
inexistingsystemsbyensuringqualitystandardsandfollowingpropercodingconvention.

2. 2
 Maintaineddatahistory,improveddataquality,restructured the datasothat itdelivers
excellentqueryperformance.
 Maintained andbacked upserversandsystemsregularly,providingserversupportrelatedto
hardware and networksoftware.
 Maintained contactwithvendorstoassistsupportactivity.
Education/Qualification
Institution: Performance Education Aug 2014 –May 2015
Qualifications: The AustralianComputerSociety Professional Year
Institution: Federation UniversityAustralia July 2012 –July 2014
Qualifications: Master’sof InformationTechnology
Personal Attribute
 Full Australianworkrightsand driver’sLicence.
 Effective communicationskills andable topresentcomplextechnical informationtoboth
technical andnon-technical audiences.
 Exceptional time management andleadership skillswhichinfluence the successof projectsand
teamobjectives.
 Abilitytoworkindependentlyandaspart of a team.
 Performa broadrange of complex technical workactivities undergeneraldirection.
Technical Skills
SKILL PROFICIENCY SFIA SKILL
LEVEL (1-7)
MySQL, Interbase/FirebirdSQL,MicrosoftSQLServermanagement-
2012,2008,2005 (StoredProcedure,SQLJob)
Working
Proficiency
7
Object-orientedprogramming,Visual DotNET, C# ,XML ,Delphi,
Pascal,PHP,ASP.NET,Python,Linux OS&Shell Script,T-SQL,P-SQL
Working
Proficiency
7
Software Development Methodology(Waterfall,Scrum,Agile) Working
Proficiency
6
TCP/IP,IPSub Net,LAN, WAN, VPN, CiscoRouter,Switch, WAP,
Cabling, Windowsxpand7 troubleshoot, Retail Active/Retail Blade
Working
Proficiency
6

3. 3
buildandtroubleshoot.
CCNA(Course),WindowsServer2008 R2, 2012, 2000, IIS 7 WorkingProficie
ncy
5
Website Projects
 www.countrycarehorsham.com.au (Opencart)
 www.mysupermarket.com.au
 www.oscarfurniture.com.au(Joomla)
 www.maxisaverfinance.com.au (PHP,Bootstrap,HTML,CSS,JS, JQery)
 OtherIntranetProjectsdevelopedonwindowsplatform.
Awards
 SecondarySchool CertificateawardgivenbycityMayor for the outstandingacademic
performances(GPA 5.00 out of 5.00)
 Bestteam declaredinthe final projectof Mastersforoutstandingteamperformance
Referees
Available uponRequest