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Andrea resume 2017

Andrea resume 2017

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AndreaBalliston
36 GainsboroughRoad
Brampton,OntarioL6S 1X1
Cell:416-294-9826 Email: hokymom@rogers.com
CAREER OJECTIVE
To utilize myskills,talentsandpersonal abilitieswithinaprogressive organization whilediversifyingand
expandingmyqualificationsforperformance enhancementforamutuallybeneficial result.
SUMMARY OF QUALIFICATIONS
 Excellentcommunicationandinterpersonal skillswithafocusoncustomersatisfactionand
conflictresolution
 Quicklearnerwitha wide range of practical skills
 Demonstrated astrong abilitytoworkwill independentlyandoras a teammember ina fast-
pace environment
 Strongbackgroundin office managementandsupportwithproblemsolvingandanalytical skills
 Consistentlydisplaysahighlevel of professionalismandstrongworkethic
WORK EXPERIENCE
BreakawayStaffing–Payroll Administrative May 2010-Present
 Working efficiently within a tight payroll deadlines to ensure all associate payroll is
processed correctly and efficiently within tight deadlines, including all deductions and
vacation pay.
 Utilizing StaffTrak software to enter hours, adjust and view invoices and enter
information into associate files
 Providing a professional level of customer service and conflict resolution to associates
and clients in person, by phone and email
 provide associates with benefit plan and assisting with filling out the paper work and
submission of the forms to the insurance company
 Constant contact with associates to answer any inquiries regarding past or present
payroll and investigating issues therein to minimize errors and ensure associates are
paid on time
 Communicate with new clients to ascertain their needs for invoice set up/delivery and
timesheet reporting, creating custom spreadsheet on excel to facilitate seamless data
entry of associate hours. Insuring that a credit check has been requested and the WSIB
and Insurance certificates are sent to new clients
 Answering incoming calls on a multi-line system; identifying their needs and directing
calls to the appropriate party
AndreaBalliston
36 GainsboroughRoad
Brampton,OntarioL6S 1X1
Cell:416-294-9826 Email: hokymom@rogers.com
 Responsible for creating and maintaining client-specific attendance records using Excel:
updating spreadsheet with latest, absences and vacation for all new and existing
associates, sent to the client on a weekly basis.
Along with all in house vacation and attendance
 Processing client-specific monthly reports using Excel as it pertains to headcount, usage
and union hours
 Recruitment support; entering placement orders, assigning Associates to orders,
reviewing resumes and booking interviews, -Reception and data entry relief as required
Maritime Ontario- Customer Service Account Manager 2007-2009
 Resolve customer request and questions, which frequently require analysis of situations,
coordination with other department to determine resolution
 Solicit sales of additional lanes or new services
 Provide delivery and pricing information
 Launching and set up of new account internally
 Performs outbound calls to customer to ensure customer satisfaction is being attained
 Maintains customer records, prepares excel reports as required and other related
administrative duties pertaining to maintenance of customer records
 Be knowledgeable of services and other information relevant to meeting our customers
requirement
 Manager of 6 key account of high volume business
Maritime Ontario-Dispatch Administrative Staff 2006-2007
 Provide administrative support to all Dispatch staff, direct incoming call, and liaison for
Management
 Input all pickup orders received by fax, phone, email, or internally for all business groups
 Compile daily/weekly delivery reports in conjunction with additional report required for
analysis by management.
 Review delivery schedules and investigate discrepancies
Queen West Medical Associates-Healthcare Receptionist 2000-2006
 Commitment to ensuring that Physicians have the tool, supplies and working
environment necessary to properly tend to their patients.
From 1989 to 1999-Scottish & York Insurance Company (Purchased by Canadian General-
ultimately becoming CGU Elite)
I started in the claims data entry/support staff, until I moved to the underwriting for special
lines (Pleasure craft, Antique/Classical vehicles and Equestrian)
EDUCATION-Diploma Bendale Business and Technical Institute
AndreaBalliston
36 GainsboroughRoad
Brampton,OntarioL6S 1X1
Cell:416-294-9826 Email: hokymom@rogers.com
Ad

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Andrea resume 2017

  • 1. AndreaBalliston 36 GainsboroughRoad Brampton,OntarioL6S 1X1 Cell:416-294-9826 Email: hokymom@rogers.com CAREER OJECTIVE To utilize myskills,talentsandpersonal abilitieswithinaprogressive organization whilediversifyingand expandingmyqualificationsforperformance enhancementforamutuallybeneficial result. SUMMARY OF QUALIFICATIONS  Excellentcommunicationandinterpersonal skillswithafocusoncustomersatisfactionand conflictresolution  Quicklearnerwitha wide range of practical skills  Demonstrated astrong abilitytoworkwill independentlyandoras a teammember ina fast- pace environment  Strongbackgroundin office managementandsupportwithproblemsolvingandanalytical skills  Consistentlydisplaysahighlevel of professionalismandstrongworkethic WORK EXPERIENCE BreakawayStaffing–Payroll Administrative May 2010-Present  Working efficiently within a tight payroll deadlines to ensure all associate payroll is processed correctly and efficiently within tight deadlines, including all deductions and vacation pay.  Utilizing StaffTrak software to enter hours, adjust and view invoices and enter information into associate files  Providing a professional level of customer service and conflict resolution to associates and clients in person, by phone and email  provide associates with benefit plan and assisting with filling out the paper work and submission of the forms to the insurance company  Constant contact with associates to answer any inquiries regarding past or present payroll and investigating issues therein to minimize errors and ensure associates are paid on time  Communicate with new clients to ascertain their needs for invoice set up/delivery and timesheet reporting, creating custom spreadsheet on excel to facilitate seamless data entry of associate hours. Insuring that a credit check has been requested and the WSIB and Insurance certificates are sent to new clients  Answering incoming calls on a multi-line system; identifying their needs and directing calls to the appropriate party
  • 2. AndreaBalliston 36 GainsboroughRoad Brampton,OntarioL6S 1X1 Cell:416-294-9826 Email: hokymom@rogers.com  Responsible for creating and maintaining client-specific attendance records using Excel: updating spreadsheet with latest, absences and vacation for all new and existing associates, sent to the client on a weekly basis. Along with all in house vacation and attendance  Processing client-specific monthly reports using Excel as it pertains to headcount, usage and union hours  Recruitment support; entering placement orders, assigning Associates to orders, reviewing resumes and booking interviews, -Reception and data entry relief as required Maritime Ontario- Customer Service Account Manager 2007-2009  Resolve customer request and questions, which frequently require analysis of situations, coordination with other department to determine resolution  Solicit sales of additional lanes or new services  Provide delivery and pricing information  Launching and set up of new account internally  Performs outbound calls to customer to ensure customer satisfaction is being attained  Maintains customer records, prepares excel reports as required and other related administrative duties pertaining to maintenance of customer records  Be knowledgeable of services and other information relevant to meeting our customers requirement  Manager of 6 key account of high volume business Maritime Ontario-Dispatch Administrative Staff 2006-2007  Provide administrative support to all Dispatch staff, direct incoming call, and liaison for Management  Input all pickup orders received by fax, phone, email, or internally for all business groups  Compile daily/weekly delivery reports in conjunction with additional report required for analysis by management.  Review delivery schedules and investigate discrepancies Queen West Medical Associates-Healthcare Receptionist 2000-2006  Commitment to ensuring that Physicians have the tool, supplies and working environment necessary to properly tend to their patients. From 1989 to 1999-Scottish & York Insurance Company (Purchased by Canadian General- ultimately becoming CGU Elite) I started in the claims data entry/support staff, until I moved to the underwriting for special lines (Pleasure craft, Antique/Classical vehicles and Equestrian) EDUCATION-Diploma Bendale Business and Technical Institute