1. Jason A. Jernigan
2743 Concord Ln. Cookeville, TN 38506
Office (931) 646-8166 | Cell (931) 267-9918
Jason.Jernigan@SunTrust.com
Objective To obtaina challengingandrewardingpositionasa ProjectManager/BusinessAnalyst thatutilizes my
projectteamexperience,includingsystemsand process knowledge, forboththe goodof the company
and to expandmycareer
Profile  Nine yearsClientContactCenterSales,CustomerCare,andProjectManagement experience
 Memberof ClientContactCenterTechnologySupportServices Team(February 2015 to
present)
 ClientContactCenterPMfor Digital MigrationTeam (May 2014 through January2015)
 ClientContactCenterPMfor Channel-linkBusinessTeam (May2010 throughApril 2014)
 Organized,highlymotivatedanddetail-orientedproblemsolver
 Provenabilitytowork acrossmultiple Linesof Business toachieve goals includingRetail,
ConsumerSolutionsandIntegrationServices,LoanServicing,Mortgage,andTellerConnect
 Driventosucceed ineveryendeavor
Relevant Experience & Accomplishments
 ClientContactCenterEscalationManagerforVirtual DesktopInfrastructure,Citrix,and
Channel-linkPlatform
 ClientContactCenterBusinessLeadforDigital Migration/CallReductionInitiative
 ClientContactCenterProjectManagerforelevensuccessful Channel-linkPlatformMajor
TechnologyReleasesinadditiontoseveral MinorReleasesandBreak/Fix Installs
 ProjectManager forClientContactCenterWindows7and InternetExplorer11Upgrades
 ProjectManager forClientContactCenterdeploymentof ComplaintsManagementInitiative
inMarch 2014
 Providedbaselinetrainingcontentforthree Channel-linkPlatformMajorReleasesin2013,
includingavisual demonstrationfor ClientContactCenterBusinessSales
 Business Analystforthe 2014 CLP SalesExpansionProjectfor ClientContactCenter
 Developed currentandfuture state processflowsforClientContactCenterSalesTeammates
for Channel-linkPlatform
 CompletedImpactAssessmentdocumentationforseveral technology releasesthathave
impactedmultiple Linesof Business
 PartneredwithProjectTeamstodetermine scope,businessrequirements,andtechnology
needs
 PartneredwithTechnologyTeamstoprioritize,solution,andimplement new andexisting
demand
 ProficientinMicrosoftOffice,includingWord,PowerPoint,Excel,andOutlook
Employment  ClientContact CenterTechnologySupport ServicesTeam – Dec.2010 to
Present
 ClientContact CenterFinancial SolutionsLab – Sept.2008 to Nov.2010
 ClientContact CenterOutbound Sales– Apr. 2007 to Aug. 2008
Training &
Honors
 Lean Six Sigma YellowBeltCertified April 2014
 ClientContact CenterSalesMVP February2008
 ClientContact CenterSalesMVT July2010
Education  Tennessee Technological University Studied EarlyChildhoodEducation
 Cookeville HighSchool Graduate Classof 2003
References  CharlesBeard BusinessProjectManager, Financial Industry (770) 241-4019
 MindyKey BusinessProjectManager, Financial Industry (770) 547-8551