1. 5805 S 160th St
Omaha,NE 68135
402.699.6103
fnomnal1@icloud.com
KLEIN, ROBERT
OBJECTIVE Highly motivated skilled professional looking to use my experience
and skills to enhance a new team. Always looking for a new challenge
that lifehas to offer.
SKILLS & ABILITIES Air Force veteran with excellent communication and leadership skills.
Using situational awareness and project management skills to ensure
success and customer satisfaction. Looking to make a difference with
a new company.
EXPERIENCE NCR, OMAHA, NE
CRM Services and Support Team Lead: 5.2014 - Current
The team lead overseas the coordination, installation, training and implementation of
projects dealing with Power Net, Power Sell and Power Mobile.
APPLE INC., OMAHA, NE
Red Zone Specialist – Sales: 11.2013 – 5.2014
As a Specialist, I was highly skilled at uncovering customers’ needs, then following
through with enlightening solutions. First person customers meet when they enter the
store, but you’re also the person who guides them — advising, selling, and even setting
up their new products. I also performed other roles within the store too, whether it’s
maintaining visual merchandising or assisting team members. Always curious, you stay
on top of news about products and initiatives, ready to apply your learning in customer
interactions. My success is measured by team and individual productivity as well as
overall store performance. I was proud to represent Apple, and you get great
satisfaction from helping customers develop lifelong relationships with Apple.
NCR, OMAHA, NE
CRM Application Specialist/Trainer: 7.2012 – 5.2014
The CRM Application Specialist is a liaison between Retalix and our customers for
providing technical assistance with the Retalix software modules. When the customer
calls the support hot line, the Customer Support Analyst is the one who answers. The
person in this position will be required to understand Retalix software well enough to
impart that knowledge to the customer and help them resolve their issues, answer
their questions and offer them options on the use of these products.
BUFFALO WILD WINGS, BELLEVUE/OMAHA, NE
CORPORATE GENERAL MANAGER: 12.2006 – 7.2012
Responsible for the overall operations of assigned restaurant, ensuring the overall
integrity of the Buffalo Wild Wings Brand. Key responsibilities areas include team
performance, increased sales and profitability, effective cost controls, and

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development, training and retention of key team members and managers. Also
responsible to work actively to ensure the restaurant financial and operating goals.
EDUCATION UNIVERISTY SOUTHWESTERN ILLINOIS, BIO/CHEMISTRY - 1998
COMMUNICATION Demonstrated many onsite/remote trainings for the implementation
of software. Developed specialized lesson plans for varied sized
customers and presentations.
LEADERSHIP Accomplished leadership – both in the CRM Implementation and
support but also in the restaurant business overseeing many
employees and corporate processes.
REFERENCES WILL BE PROVIDED UPON REQUEST