Naveed Eshrat has over 9 years of experience in senior reception and service supervision roles for automotive dealerships in Dubai. He has a Bachelor's Degree in Science and diploma in electronics. His experience includes managing daily operations, coordinating maintenance and repairs, preparing estimates, achieving targets, and ensuring customer satisfaction. He is trained in various workshop software and seeks a senior service advisor position.

1.  Bachlore of Science ( Degree)
 Diploma in Electronics.
 Innovative professional with 9 years of rich experience and the skills to contribute
towards business growth, capitalize on new revenue potential, and manage all aspects of
daily business operations.
 Attended Multiple Daimler MiddleEast’s trainings.
 Expertly trained in workshop software (ADP Autoline), ASRA , WIS and EPC.
2004-2014 with Gargash Enterprises L.L.C as Senior Reception Service
Supervisor’ Mercedes-Benz
 As Senior Reception Service Supervisor’ Gargash Enterprises LLC.( Mercedes-Benz )
 Responsible for the periodic Maintenance and Repairing of vehicles in line with
dealership policies & procedures.
 Dealing with the Workshop team to making sure of timely delivery of all Vehicles.
 Coordinating with staff members and providing daily, weekly and monthly report about
maintenance and repair.
 Preparing estimates for additional work other than maintenance.
 Dealing with Insurance companies, preparing accident repair estimates and getting
approvals from surveyors.
 Creating warranty job cards, and getting approvals from Daimler Middle east.
 Achieving targets and handling office and customer care section.
NAVEED ESHRAT
- City: Dubai UAE - Nationality: Pakistani
- Call: 055-4611508 - E-mail: naveed_ishrat@yahoo.com
- Visa status: Employment -Driving License: Valid till 2023
-Field of Interest: Senior Reception Service Advisor
CAREER
OBJECTIVE
SUMMARY OF
QUALIFICATION
To acquire a meaning position in a healthy and rich environment
which would help enable me to utilize my current skills, and
enhance my potentials resulting in the development of my
career as a ‘Senior Reception Service advisor.’
PROFESSIONAL
EXPERIENCE

2.  Conducting all correspondences from the clients and directing them proper quotes with
follow-ups.
 Effectively marketing new products and services to existing and new customers.
 Making accurate, rapid cost calculations, and providing customers with quotations.
 Attending team meetings and sharing knowledge and experiences with colleagues.
 Achieving daily targets to boost labor sales.
 Studying and reviewing company and department procedures in order to implement the
company methodology into daily tasks.
 Assisting visitors, telephone calls, e-mails, faxes, travel and social arrangement.
 Confirm appointments in accordance to the next day’s schedule.
 Maintaining Customer Satisfaction
 Maintaining healthy customer relations through quality service.
 Expert in handling warranty related tasks.
 Receiving customer calls requesting services and repairing.
 Listening to customer queries and providing permanent solutions.
Working for Discount car Workshop L.L.C as ‘Workshop Senior Service Supervisor’.
(2014 – 2016)
Achieving targets and handling office and customer care section.
Expert in handling warranty related tasks and insurance and body repairs.
Bachelor of Science (Degree)
Karachi University
1993-1996
COMPUTER
SKILL
 Microsoft Office (Word, Excel, PowerPoint) & ADP Autoline.
EDUCATION
PROFESSIONAL
EXPERIENCE

3.  Team Management Skills.
 Ability to ensure excellent client satisfaction.
 Self motivated employee.
 Ability to meet given deadlines.
 Results-oriented professional with solid work ethic.
 Father's Name: Mohammad Eshrat
 Date of Birth: Nov 22, 1972
 Nationality: Pakistani
 Marital Status: Married
 Mobile no: 055-4611508
 Languages: English, Urdu,Arabic
 Visa Status: Employment visa
 Valid Dubai Driving License: Valid till 2023,
Cricket, Global Economy, Travelling, Smart Phones,
References and portfolio are available upon request.REFERENCE
PERSONAL
PROFILE
SUMMARY OF
SKILLS
OTHER
ACTIVITIES