1. Robert Johnson
1433 Terrace CT NE, East Wenatchee, WA 98802
Key Accomplishments
 Over25 yearsof experience inthe videogame industrymanagingteamsof 5to 50
employees.
 Managed highprofile projectswithhigh-dollarcosts/returns.
 Keyrolesingrowthand developmentof NintendoOf America’sProductTestingDepartment
– from7 employeestoover100 employeesand300 Associates
 Establishedsolidworkingrelationshipswithinternaland worldwide partners tomeetgoals
and objectives
 Consistentlyreceivedpositive reviewsandawardcompensationseachyear.
Coordination/Management
 Coordinateddebugefforts fornumerousflagshiptitles formulti-regionrelease
 Maintainedaggressivetimelinestomeetcompanygoalsandmarketinglaunch schedules
 Utilizedstaff,projectandresource managementknowledgetofulfill multiple rolesand
services
 Preparedandmaintainedaccurate records
 Managed andassessedteammembers
 Effectivelycommunicatedtoall levelsusingstrongwrittenandverbal communicationskills
 Successfullyworked inafast-paced,highlyconfidentialenvironmentwithfluctuating
prioritiesanddeadlines
IT/Help Desk
 WorkedwithActive Directorytoassignrightstonetworkfolders,resetpasswords,and
unlockaccounts
 Performed troubleshootingonhardware andsoftware issuesondepartmentworkstations
(e.g.harddrive replacement,RAMinstallations,andvideocapture software)
 Replacedfaultyinternal andexternalhardware includingkeyboards,mice,andUSBcables
 Setup PCsand ran imagingprocessto prepare themforuse by specificdepartmentgroups
 Completedprojectof formatting(#) harddrivesinpreparationtobe usedinnew PCs
 DiagnosednetworkrelatedissuessuchasfaultycablinganddisabledIDFswitchports
 Createdhelpdocumentsforthe knowledgebase
 Labeledequipmentandmaintainedinventory

2. Work History
Nintendo of America – July 1990 to Present
 SeniorProjectCoordinator–April 1999 to Current
 ProjectCoordinator– April 1995 to April 1999
 Contact Center– July 1990 to April 1995