Current resume

1. P R O F E S S I O N A L P R O F I L E
Over 11 years’experience as a trainingoperations professional with a proven track record
of high-impactresults.A dynamic and driven leader recognized for quickly buildingstrong
relationships who is self-motivated by strong work ethics and principles. An articulate,
passionate,highly adaptable,influential,and likableteamplayer focused on execution and
exceeding objectives. Experienced in team management, partner and customer training,
partnership relations,and programmanagement. Outstandingcommunications skillswith
the ability to relate to and work with diverse people across multiple organizations and
geographical locations.
P R O F E S S I O N A L E X P E R I E N C E
Training Operations Manager
Infoblox // Santa Clara, CA // 2014 – Present
Responsiblefor managing and supportingthe TrainingOperations Team, which supports
training on company products. Foster and cultivate relationships with Authorized
Training Centers globally to drive business and increase revenue. Collaborate with the
FinanceDepartment’s Revenue team and Order Management team to provide accurate
reporting and ensure revenue recognition. Grow and maintain strategic partnerships
with internal leaders, fostering collaboration, guidance, and support focused on
improving department operations to promote an excellent customer experience.
Learning Management System gatekeeper and guru. Effectively manage vendor
relationships. Ensure the delivery of excellent trainingmaterials. Organizeand manage
scheduling, logistics, enrollment and delivery of global customer and Partner training
events. Coordinate with sales teams to provide up-to-date information on Infoblox
training products and learning offerings, answering questions on pricing, delivery
modalities, terms and conditions, various training requirements and training
opportunities with customers, both pre-sales and post-sales.
Program Manager, Training Operations
Infoblox // Santa Clara, CA // 2005 – 2014
Responsible for Learning Management Administration. Efficiently organized and
managed all scheduling, logistics, enrollment and delivery of training events globally.
Ensured accurate payment processing for all customers and vendors. Maintained
excellent relationships across multiple organizations to support and improve system
collaboration. Trained, supported, and fostered independence for all incoming team
members. Handled all incoming requests and questions from customers, partners, and
employees, and acted as the faceof the team.
8th Grade Social Studies Teacher
Kennedy Middle School // Redwood City, CA // 2003 – 2005
Successfully and enthusiastically created a wide variety of experiences through which all
levels of a highly diversegroup of students learned the state standards for 8th grade
social studies. Supported student learningthrough all modalities. Helped to coordinate
cross curriculumlearningwith my teaching teammates. Worked as a partof a strong
team to help support the emotional and academic needs of our students.
SKILLS
 PROFESSIONAL
 Team Leadership
 GlobalEnablement
 Program Management &
Implementation
 Cross-functionalTeamManagement
 Strategic Partnerships
 Business Strategy
 Business Development
 Internal/External Communications
 Vendor RelationshipManagement
 Skills Development & Coaching
 Customer Service andSupport
 TECHNICAL
 LMS Administration
 Digital distribution ofbusiness content
 Webcasting(Zoom, WebEx)
 Salesforce
 Tableau
 Google Apps
 Microsoft Office Suite
JULIE C. PULIDO
EDUCATION
Bachelor of Arts // Psychology
San FranciscoState University
Master of Arts // Psychology
College of Notre Dame, Belmont, CA
SecondaryEducationandTeaching
Notre Dame de Namur University,
Belmont, CA
julezpulido@gmail.com408-621-7521 linkedin.com/in/julie-pulido-7643432

2. E X P E R I E N C E C O N T I N U E D
Administrator, Website Operations/Customer Support
SmartForce // Redwood City, CA // 1998 – 2002
Responsiblefor the successful administration of the Site Operations and Customer
Support Department of a global company. Efficiently supported the VP of Site
Operations and Customer Support, as well as the Directors for each division and the
manager of Technical Support. Effectively acted as a liaison between my department and
the rest of the company. Coordinated and tracked the department finances with reliable
accuracy. Managed vendor relationships on behalf of my department.
Administrator, Inside Sales
CBT Systems USA, Ltd. // Menlo Park, CA // 1994 – 1998
Successfully supported the InsideSales department, consistingof 1 director, 3 managers,
2 offices,and 38 insidesales reps. Effectively interfaced with the rest of the company on
behalf of the department. Maintained accuraterevenue logs and projection reports.
Diplomatically rectified order processingproblems and commission issues. Efficiently
made travel arrangements, coordinated meetings, and organized projects. Supervised
the department administrativeassistant.
INTERES TS
o Personal growth
o Traveling
o Toastmasters
o Team Nerf Wars
R E F E R E N C E S A V A I L A B L E
U P O N R E Q U E S T
M A J O R A C H I E V E M E N T S
 Managed bookings of more than $42.5Min 11 years by developing strategic business
relationshipswith Customer/Partner ecosystems in the education space.
 Collaborated cross-functionally to drive the implementation of a ticketing system for
TrainingOperations,enablingeffectivetriaging,tracking,and reportingon all incoming
requests.
 Instrumental in the implementation of the company’s first Learning Management
System.
 Drove the successful launch of digital training materials effectively reducingprintcosts.
 Provided support and ongoing administration of the Infoblox subscription and on-
demand/virtual labs to ensure customer success.
 Three time achiever of Infoblox Employee of the Quarter Award.
 Two time champion of Infoblox Nerf Club, which is dedicated to the advancement of
onsiteNerf battles and foam-dart antics.