1. Darran Chippendale
Glendale, Ince Lane, Elton, Cheshire, CH2 4LX
Telephone 07585 114913
Email: darran.chippendale@gmail.com
Profile
I have 27 years experience inmanagementatlocal,regional andnational level. A dedicatedanddriven
professional,I demonstrate stronginterpersonal,leadershipandteamworkingskills.Use experience and
knowledge inmotivatingothers.Work well aspartof a teamor as an individual.Articulate,proactiveand
intelligentwithextensivetime managementandprioritizationability.Enjoylearningandpromote continuing
personal development.Abilitytomulti-taskeffectivelytoachieve targetssetwithinstringentdeadlines.Well
presented,organisedwithafocusedapproach.Confidentcommunicatoratall levels.
A competentuserof Microsoft Word, PowerPoint,ProjectandVisio,Ihave alsoundertakenintermediate and
advancedtrainingcoursesforexcel.Ienjoy complex problemsolvingchallenges withinthe businessenvironment.
Analysinghow the businessasa whole orindividual operations canimprove performanceandcustomerservice
throughprocessimprovementornewinitiatives.
Keys Skills
 People ManagementandDevelopment
 CustomerRelationships
 Profit& Loss
 PRINCE2
 Lean
 ContinuousImprovement
 ProcessImprovement
 CPC National
 Problemsolving
EmploymentHistory
March 2006 – December
2014 Redundancy
CityLink National ImplementationManager/NetworkService andSupport
Manager/ ProjectTechnical ImplementationLead
March 1987 – February
2006
Royal Mail
Parcelforce
DepotManager, AreaOperationsManager,Programme Manager
and others
April 1986 – March 1987 TI Bainbridge
Silencers
Refurbishmentteamtravellingaroundthe countryrefittingexisting
depotswithDexionRacking,refittinglightingetc.
September1983 –April
1986
Apprentice
Mechanic
Day Release toTechnical College whilsttrainingtoqualifyasa
Motor Vehicle Mechanic.
City Link
Project Manager
 SubjectMatter ExpertonShowcase DepotProject
o Advisedonall technical aspectsof the project
 Managed teammembers
o 1-2-1’s, developmentplansetc.
 UtilisedContinuousImprovementtechniquesincluding5s/Kaizenetc.
o ChairedKaizenevents,sponsored5’sinitiatives
 AnalyzedWarehouseProcess’susingSix Sigmaprinciples.
o Work Streamstudies,identifiedwaste.
 ImplementedProcessImprovements followinganalysisandtesting
o Improvedproductivityby28% across all process’s
 Ledreviewof StandardOperatingProcedures,documentation,trainingandimplementation
o Updatedformat,all SOPSre writtenandrolledout,webinarstoopscommunity,training video’s
writtenandfilmed

2. Network Service and Support Manager
 SupportedRegional Service andSupportManagers
o 1-2-1’s, developmentplans,coaching
 Improvedcompliance across network
o Improvementsinscanning,checkweigh,cardedlevels,
 DesignedandimplementedWarehouse BlueprintprocessusingIndustrialEngineeringtechniques
o (reducedannual warehousemanpowercostsby£4m nationally)
 Designedandimplementedinitial StandardOperatingProcedures
o No SOP’sinplace originallysowrittenfromscratch,involveddepotteams,frontline employee’s,
observationsetc.
 Designeddepotlayouts,operatingplansandmechanical handlingsolutions
o Producedscaleddrawingsforall 105 depots,plannedprocessflows,re designedmechanical
handlingsolutions,producedbusinesscases,implementedchanges.
 WorkedwithIT and external suppliers todesignandimplementimprovedscanningtechnology
o Designedscanningsolutions,wrote process andtrainingpacks,dealtwithsuppliers,workedwith
IT solutionsteam,testedoptionsbefore choosingsolutions.
 DesignedandimplementedCheckWeighProcess( ext£9m pa additional revenue)
o Identifiedahuge revenue loss,designedsolution,dealtwithsuppliers,wroteprocessandtraining
packs.
 Visitedcustomerssitestoadvise onprocessimprovement
o Studiedprocess,designedimprovementswithinvolvementof local teams.
 Projectmanageddepotopeningsandclosures
o Producedoperatingplans,manpowerplans,parkingplansetc.Ledimplementationteamduring
closure or go live.
North Area Service and Support Manager
 Manage and developRegionalServiceandSupportManagers Managers
o 1-2-1’s, developmentplans,performance management
 Designandimplementnew improvementinitiatives
o Leddepotsthroughmergersandclosuresetc.Implementednational initiatives.Identified
improvementopportunitiessuchasroute reviews,shiftchanges,layoutimprovements.
National ImplementationManager
 Completedtransformational projectimplementationplans
 Projectdocumentation
 Depotoperational surveysandplans
 TrainedImplementationManagers
 Ledimplementation teams
 NegotiationswithLocal DepotandRegional Teams
o Projectplans,documentationandfinances complete
o ImplementationManagerstrained
o Surveyscompleted
o Changesagreedlocallyandnationally
Regional OperationsManager
 Compliance improvements throughoutRegion
 Training/ CoachingandDevelopmentof DepotManagementTeams
 Performance andProductivityImprovements
o Improvedcompliance acrossall KPI’sforregioneg CustomerSatisfactions+10%, scanning+ 15%,
manual POD’s – 14%, productivity+19%, Qualityof Service above targetof 99%
 Droppedintodepotsintrouble tostabiliseandimprove KPI’safteradverse weather,poormanagement,
local issues,floodsetc.

3. Royal Mail Parcelforce
Area Performance ImprovementManager
 Route cause analysis
 Processimprovement
 Planningandimplementation
 Performance stabilisation
 Manpowermanagementanddevelopment
 Profit& Loss
 CustomRelationships
o Spent3 month eachin 3 depots,reducedsickabsence by40%,productivity+25%, Q of S +18%
Regional Programme Manager - London and South East
 Manage ProjectManagers
 Identifyand developimprovementprojects
 Ensure projectdelivery
 Produce BusinessCases
o IdentifiedBusinessCase fordepotclosures,structural changesindepots,route reviews,
manpowerinitiativesetc.In12 monthsregional costsreducedby£4.1m whilstmaintainingor
improvingall otherKPI’s
Project Manager ( Apollo)
 Ledtransformational projectteam
 Designprojectdocumentation
 Developprojectmanagersandimplementationteams
 Operational workflowsandprocess’s
 Kaizenevent(5setc)
 National UnionNegotiations
o All implementationsachievedontime andKPI’stargetsreachedand exceededbefore planned
time
Owner Driver ProjectManager
 Designedownerdriverstructure
 Designeddatacollationmodel
 Designedviabilityprocess
 Organisedandledseminars
 DriverP&L’s
 Unionnegotiations
o Target levelsachievedandimplementedontime.
Regional OperationsManager
 Managed P&L andKPI’sfor region
 Managed anddevelopeddepot andshiftmanagers ( 9 sites,costbase of £24m)
 CustomerRelationsandaccountdevelopment (customersbase of £65m)
o Regionwithin top2 of 25 in all KPI’sconsistently
Depot Manager ( various depots)
 Profit& Loss
 Customers
 KPI’s
 Employee development
 Health& Safety
 Unionrelations
o Each depotachievedorexceededKPI’sacrossscorecard within3monthsof my placements.

4. TI Bainbridge Silencers
DexionTechnician
 Designandbuildcomplex Dexionstorage modulesaroundthe country
J&MAuto’s
Apprentice Mechanic
 Trainedandqualifiedasvehicle mechanic
Qualifications
GCE - Maths, EnglishLanguage,Chemistry,Geography,GraphicCommunications,Commerce - HighfieldHigh
School Blackpool - 1983
City& GuildsMotor Vehicle CraftStudies –BisphamTechnical College- 1986
CPC National –SalfordUniversity - 1994
PRINCE2 Foundation –1999 - Pass
Royal Mail SeniorManagementAssessor –2000 - Pass
PRINCE2 Practitioner–2001 - Pass
IOSH – 2012 – Pass
Additional Information
Leisure interestsincludecycling.Ihave organisedandparticipatedinanumberof CharityCycle challenges.These
include LondontoParisand LandsEnd to Johno’ Groats, raisingaround£40,000 for charity. I alsoenjoyhill
walking,squashandcamping.