1. Recommendation for Todd Girard
Dear Hiring Manager:
I am impressed with Todd Girard’s enthusiasm, communication skills and professional demeanor during
his ten years as a Engineering Aide in our Engineering Documentation Center. He consistently
demonstrated all of these qualities and more, and I heartily endorse him for any customer service,
engineering aide position or entry level technician.
Todd is reliable, dedicated and eternally upbeat. His ability to calm frustrated customers is unparalleled,
and it is because of his excellence in this area we asked him to mentor new employees and summer
students in our Engineering Documentation Center. Todd multitasks effectively and is able to handle a
high-volume workload. He consistently met or surpassed all weekly metrics (including customer
satisfaction, volume and response time), and his daily written reports were accurate and thorough.
Of particular value to me was Todd's team player mind-set, enthusiastic embrace of change, ability to
work with minimal supervision and unwavering commitment to exceeding customer expectations. I
regularly received unsolicited praise from customers commending Todd's outstanding level of service,
professionalism and follow-through.
Organized and diligent, Todd quickly learned technology systems and software that were unfamiliar to
him.
Todd is a hardworking, top-performing customer service/engineering aide professional. He has my
highest recommendation, and I am happy to furnish more details if you would like additional information.
Sincerely,
Brad Stevens
Design Manager
Design and Engineering Solutions Department