The document provides the resume of Jennifer Neves, who has over 10 years of experience in management, human resources, marketing, customer service, and accounts receivable. She is seeking a rewarding and challenging career where she can utilize her skills and qualifications, which include overseeing daily operations, developing policies and procedures, managing budgets, and marketing. Her objective is to find a progressive company that allows for personal and professional growth.

1. Jennifer Neves
702-575-7295 2824 Dandelion Circle
sapphyrerayne@gmail.com Antioch, CA 94531
Objective
I am an experiencedmanagerwhoisseekingarewarding &challengingcareerina progressive companythat
allowsforpersonal &professionalgrowth. Withover10 yearsof management,humanresources,marketing,customer
service, &accounts receivableexperience,myknowledge &skill setisanassetto any company. My focushas always
beenonexcellent customerservice &clientsatisfactionall while keepinganeye onthe success & growthof the
business.
Qualifications & Skills
MANAGEMENT/ADMINISTRATIVE
 Responsible foroverseeing,directing&
delegatingdailyoperations tothe appropriate
teammembers
 Developingpolicies,methods, &standard
operatingprocedures
 Generating&analyzing
operational/management/financialreports
 Liaisonformanufacturingrepresentatives
 Transitioningmultiple practicesfromchart
basedto paperlessviaCornerstone &Avimark
 Establishing&maintainingconstructive
relationshipswithcommunityorganizations
 Stronganalytical & decisionmakingabilities
 Employee empowerment&teambuilding skills
 Execution&completionof all projects,
assignments &goalsquickly&efficiently
 Collaborationwithdepartmentheads &
conferringwiththemtocoordinate their
activitieswithoperationalneeds
 Supervision &schedulingof upto40 staff,
includingparastaff anddoctors
 Delegate assignments&projectsappropriately
 Creatingpatienttreatmentprotocols in
conjunctionwithmedical standards&doctor
preference
 Creatingfinancial spreadsheetstoinclude
income,clienttrends,costmanagement &track
for trends/patterns&adjustingprotocols
accordingly
 Accountsreceivable
 Performfacility inspections,including,safety,
repairor replacementneeds
 Creatingannual budgetforthe hospital and
variousdepartments
 Analyzinghospitaldatatotrack trends/progress
of progressagainst budget
 Trackingthe hospital growthona weeklyand
monthlybasis
ADVERTISING,INTERNET, MARKETING,PROMOTIONS
 In-house marketing&promotions
 Social mediaintegrationviaFacebook&Twitter
 Eventmarketing&promotions
 Website design,development,content,&
maintenance viaYahooSite builder
 Fundraisingforlocal charities
 Reviewsite monitoring&responses
 Internetmarketing
 Analyzingthe market’sresponse to
advertisements
 Creativity
 Printmarketing,publishedinnewspapers,
brochures,mailers,brochures,&booklets
 Workedwithlocal non-profittoprovide support
for an eventtoteachlaw enforcementagents
lifesavingfirstaide techniquesfortheircanine
companions
HUMAN RESOURCES

2.  Pre-employmentscreening,including:
updating/maintainingapplication,screening
applications,interviewingapplicants,&
conductingworkinginterviews
 Newemployee orientation
 Developed recordmanagementsystems for
managing& maintainingemployee files&
benefits
 Implementing,creating&updatingemployee
handbook, &additional policies&procedures
 Establishing&evaluatingemployee
performance standards viaannual &
semiannual reviews
 Processingtimecardsforpayroll
 Creatingsafetyplans,protocols &procedures
whichadhere to OSHA safetystandards
 Resolvingemployeeconflicts throughindividual
counseling,groupmediation,disciplinary
action,etc.
 Arrange & conduct staff meetings
 Training& educatingof all new & current
employees
 Creatingtrainingguides byconverting
informationintoinstructionalmaterials
 Disciplinaryaction,includingoral &written
notices,firing&terminationof employees.
Follow throughincludingunemployment
disputes
INVENTORY MANAGEMENT
 Initiating&creatinginventorymanagement &
budgetprotocols
 Orderingsupplies
 Checkinginventoryin &comparingto orderto
ensure all itemsare
 Reviewingordersforaccuracy
 Inventoryanalysis
 Basic Accounting&recordkeeping
 Spreadsheets totrackpricingincreases
GENERAL OFFICE
 Answeringmulti-phonelines
 Appointmentsetting
 Documentmanagementtomaintainrecords,
reports& files,includinggeneral business
correspondence
 General billing&bookkeeping
 Cash,check,& creditcard transactions
 Sortingmail & usinge-mail
 Organizingoffice meetings
 Keeping,creating,&directingan
administrator’sschedule
 Collectingresearch,organizingfindings&
presentingdatatoexecutives
 General negotiationtechniques
 Energetic& excellentatmulti-tasking
 Highlyefficient&detail-oriented
 Strongcustomerservice & salesbackground
 Self-directedproblemsolver
 Team playerwithstrongleadershipskills
 Abilitytolearnnew learnnew programsquickly
& easily
 Familiarwithmedical terminology
 Clienteducation
COMPUTER PROGRAMS
 Strong:
o MS Word
o MS Excel
o MS Outlook
o PrintShop
o Cornerstone
o Avimark
o Petware
o Yahoo!Site Builder
o MS WorksWord Processor
o MS WorksSpreadsheet
o Adobe Acrobat
o PowerPoint
 Moderate:
o QuickBooks
o Photoshop
Accomplishments

3.  Average monthlygrowthof 7 – 13% consistently forthe last6 years
 Fundraisingforlocal charities whichincludedparticipatinginlocal events,helpingthe charity &promote the
business.
 While atCentennial HillsAnimalHospital,Icreatedtheirwebsite,developedtheirentireon-linepresence,&
developedtheirpromotional&marketingprograms.
 I creatednewincome streamsbygeneratingacontinuousnumberof new clientele.
Experience
BanfieldPetHospital of SanLeandro
Practice Manager December 2013 – Current
Centennial HillsAnimal Hospital
Practice Manager May 2008 – July 2013
Innercept
Direct CareStaff of Residents August2007 – May 2008
Adobe Animal Hospital &the Animal RehabilitationCenterof VenturaCounty
FrontOfficeManager February 2006 – May 2008
PetEmergencyClinic
Receptionist& Veterinary Assistant June2004 – January 2006
Education
VenturaCommunityCollege–AssociatesDegree –Liberal Arts– December2004
Cornerstone –December2012
Avimark – June 2006
Hospital LeadershipTraining –July2014
References
Brady VanderLind, DVM – Centennial Hills Animal Hospital – 702-655-0241
Lori O’Neil, DVM – Adobe Animal Hospital – 805-486-8333
Shannon Green, RVT – Co-Worker, 2 years & Personal Friend, 10 years – 805-653-5034