1. Edita Gargovic
5050 Jarvis
Skokie, Illinois, 60077
(847) 912-3064
Edita.Gargovic@yahoo.com
Summary:
Managerial professional with20+years of experience inowningandoperatingtwosuccessful
businesses,and7+ yearsinhospitalityservicesindustry.Adeptinleadership,customerservice,financial
leadership,hiring,processmanagement,andbudgeting.
Technical Skills:
 Windows7/8/8.1/10
 MicrosoftOffice Suite
 Mac OS
Experience:
Hair StudioG-5, Skokie,IL July,2005 – July,2013
BusinessOwner
 Managed supplyinventory
 Superviseddailyoperationsof business
 Providedexcellentcustomerservicethroughestablishedguestservice techniques
 Restoredcustomersatisfactionbyhandlingcomplaints
 Attainedcustomersatisfactionbyfulfillingcustomerrequeststohighstandards
 Directedemployeesandmanagedtheirtasksforthe day
 Ensuredall establishedpoliciesandprocedureswerefollowedbyall staff
 Controlledfinancial aspectof business,includingpayingbills,payingforsupplies,andmanaging
employeepayroll
 Inspectedsaloncleanlinessatendof day
 Assistedemployeeswithtasksasneeded
DDK CleaningSupply,Chicago,IL January,1995 – August,2002
BusinessOwner
 Managed supplyinventory
 Superviseddailyoperationsof business
 Directedemployeesinpropertechniquesandworkethic
 Providedexcellentcustomerservicethroughestablishedguestservice techniques
 Handledcustomerrequestsbyassuringtheywere carriedoutandcompletedtohighstandards
 Ensuredall establishedpoliciesandprocedureswerefollowedbyall staff
 Communicatedwithcustomersonpricingandservicesavailable
 Ensuredemployeesatisfactionbyhavingall necessarysupplies,equipment,andhelpavailable
 Controlledfinancial aspectof business,includingpayingbills,payingforsupplies,andmanaging
employeepayroll

2. Education:
 Managerial College,Berane,Montenegro 1996-1998
AssociatesDegree –Management
 NilesSchool of Cosmetology,Niles,IL 2004-2005
Diplomaof Cosmetology