1. John W. Andrews
257 Katherine Blvd Apt. 6108 Palm Harbor, FL 34684
(727) 452-0975
mail.jwandrews@gmail.com
August28, 2015
Dear HiringManager,
I am an intelligentandresourceful problemsolverwithover10 years of experienceinproject
managementandbusinessanalysis.Iama Six SigmaGreenBeltandtrainedinPMI methodologies.I
have a B.A.S.inHealthServicesAdministration.Ilike tofindsolutionstothe kindsof problemsthatkeep
my employersupat night.
I am:
 A transformational leaderwithhigh emotional intelligence and self-awareness;able towork
well withall typesof people.
 An effective change agent whois comfortableinavarietyof technical andcorporate roles.
 A contributorof strong leadershipwithorwithoutpositionortitle.
 Adeptat root cause analysisand discerningpatternsindata.
 I love tolearnand I love toteach.
A fewof my careerhighlightsare:
 Designingandimplementing acustomizedHelpDeskapplicationforalarge technical support
teamresultingin$1.2 millionannual savings.
 DevelopingPerformance Managementprogramsincludingkeyperformance measures,tracking
and reportingmethods,andservice level agreements.
 Managing procurementandimplementationof aprojectmanagementsoftware solutionfora
large software developmentgroup.
 Managing implementationof aglobal networkmanagementsystemforseveral well-known
international telecommunicationscarriers.
 Managing a global teamof technical writersandtrainersdeliveringworldwide
telecommunicationstrainingandconsultingservices.
I alsohave hands-onexperiencewithBMCRemedy ITSMproducts,MicrosoftProjectand SharePoint,
AtTaskProjectManagement SAAS,andCrystal ServerandReports.Iam an excellentpresenterof
complex technical informationtoaudiencesof varyinglevelsof technical understanding.I speak
advancedPortuguese andintermediate Spanish.Ihope we have the opportunitytodiscussinapersonal
interview how mycapabilitiescanbenefit yourbusiness.
Kindregards,
JohnW. Andrews