1. Curriculum Vitae
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PERSONAL INFORMATION
Name Rita Al Achkar Soussy
Nationality Lebanese
Date of Birth March 13th
, 1986
Gender Female
Marital Status Married
E-mail rita_achkar@hotmail.com
PROFESSIONAL EXPERIENCE
March 2015 – Present : Sales Productivity Analyst at Malia Group – Amaret Chalhoub – Lebanon
Responsible for interpreting data, formulating reports, and producing sustainable and actionable
recommendation and following-up on execution allowing the sales team to meet set KPIs.
Main Tasks:
A. Data analysis, investigation and recommendation:
Conduct in depth data analysis using available tools and resources. Investigate information gathered and
suggest actionable recommendation to reach set company objectives. Follow-up on the implementation
and execution of corrective action
B. Customer Satisfaction/PR
 Monitor customer satisfaction and ensure that any request raised is dealt with on the spot.
 Investigate customers’ complaints. Intervene promptly to fix sales matters.
 Set a list of weighted clients and contact them each month to get feedback on CC. Raise any issue to
supervisor when needed.
C. Compliance
 Collaborate with Quality Manager to set, update and ensure the implementation of company’s policy
& procedure to maximize productivity and avoid risks.
 Work closely with the Quality Manager to create and or amend needed templates to gather market
data. Create questionnaires and surveys to get valuable data.
2010 – March 2015: Trade coordinator and Analyst – Ch Sarraf & Co. / Malia Group – Amaret
Chalhoub - Lebanon
Relevant Products: Wella Retail and Professional, Cosmal Cosmetics, Shiseido, Burberry Make Up and
Fragrances ,St Dupont Fragrances ,Banana Republic Fragrances,PaulSmith Fragrances,Repetto
Fragrances , and Fine Tissue Paper
Analyst:
 Stay informed about company policies & procedure. Monitor sales procedures to avoid discrepancies
in implementation. Suggest corrective measures
 Report any kind of discrepancy to BU & GM and suggests corrective measures when possible
 Analyze on weekly basis sales figures (product / customer consultant performances) and stock
situation and submit recommendation to PM, BM & GM
 Monitor proactively SKUs stock situation to avoid OOS & overstocking & suggest corrective action
to BM & Procurement I.e. come up with creative ideas to deplete slow moving items, coordinate with

2. Curriculum Vitae
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suppliers to have the initiatives ready on time, checking the technical aspects of the initiatives with all
suppliers from the start to avoid time wasting & surprises...
Trade coordinator (2010-2013)
Main Tasks:
 Track/process sales orders, free goods and returns on Oracle
 Collect & process customer phone orders
 Process employee orders
 Follow-up pending orders (credit), delivery delays
 Solve all returned invoices problems within 48h (contacts Customer Consultant and client if need be)
coordination with delivery department
 Release back-orders & manual back-orders in coordination with Stock Supervisor
 Initiate visa clients and follow-up their implementation on Lotus & Oracle
 Create a price list on Lotus & introduce it on Oracle
 Dispatch to concerned people & file all information related to new products, sales offers and sales
prices
 Make sure that all promo material are displayed in the market in due time. Develop & update files
related to placement of promo material in POS. Request pictures for control purposes.
 Coordinate & follow up with merchandisers all issues related to visibility.
 Reports on monthly basis to monitor the performance of CC
 Attended two expositions for Wella Professional – IN SHAPE forum at Biel in 2012 & 2013
November 2008 – 2010: Malia Trust /Malia Group – Amaret Chalhoub – Lebanon
 Front Desk Receptionist
 Executive Assistant to CEO
 HR internship – Database,Contact applicants for interviews & Review CVs
 Customer Consultant for Malia Moda (Sebastian, Secret Ponpon, Miss Sixty, Paul & Shark)
2007-October 2008: Administrative Assistant - Saleh Shipping – Saifi - Lebanon
2006 - 2007: Receptionist- Phoenix Residence - Ain Mreisseh - Lebanon
2004 - 2005: Office coordinator - PARC Gullup international - Lebanon
TRAININGS
 Communication skills workshop – Empower Lebanon
 Microsoft Excel workshop
LANGUAGES
 Arabic: Native speaker
 English: Spoken, read and written
 French: Spoken, read and written
Computer Skills

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 Microsoft Word
 Microsoft Excel
 Microsoft Access
 Internet Surfing
 Oracle
 Retail pro
 Lotus
References
Available upon request