1. HEATHER O'NEIL
7401 Watson Lane Louisville KY 40272
heather9778@att.net
(502) 224-4442
OBJECTIVES
Seeking a full-time management level position with growth opportunities and allows me to utilize
my leadership skills and experience
EDUCATION
Ahrens Vocational School
June 2011 GED
EXPERIENCE
X-cell Communications | Louisville, KY
Customer Service/ Sales Manager August 2011– Current
Promoted to management - November 2011
• Managed newly opened location
Acknowledges, greets, and assists clients while in store
Provides accurate product information
Recommends alternative purchase information
Meets and exceeds sales goals
Process shipments and ensures all products were represented on sales floor
Ensuring myself as well as employees are up to date on newest products and services
Targets marketing areas and ideas to gain and retain new accounts and clients
Metro Wireless
Customer Service Specialist October 2010-August 2011
• Bought out by X-cell Communications - August 2011
Acknowledges, greets, and assists clients while in store
Provides accurate product information
Recommends alternative purchase information
Meets and exceeds sales goals
Go Mobile
Customer Service Specialist June 2008 - October 2010
• Went out of business - October 2010
Acknowledges, greets, and assists clients while in store
Provides accurate product information
Recommends alternative purchase information
Meets and exceeds sales goals

2. PROFESSIONAL AND PERSONAL REFERENCES
• Moe Abouzid/current supervisor (502) 224-3166
• Kim Newman/ Owner and Supervisor of Metro Wireless (502) 224-2661
• Terry Mattingly/ Former ISE at Cricket Wireless, Current Business Acccount Manager at
Time Warner Cable (502) 410-7133
• Alexis ST.Clair/current employee/(502) 407-6934
• Crystal Lachalmelle/ RN at LMDC and best friend of 30 years (502) 715-6903
SKILLS
• Adaptability and Accountability
• Ability to work independently
• Self-motivated
• Effective in multi-tasking
• Approachable and personable