1. Rickie Christina Mellon
105 Stonebrook Lane Phone: 704-419-0818
Lawndale, NC 28090 Alternative Phone: 704-470-7207
CAREER OBJECTIVE:
A position as an administrative professional in a challenging business with opportunities to use my technology and human
relations skills.
WORK EXPERIENCE:
CA SHORT COMPANY—Shelby, NC—April 2007-November2015
Quality Control Technician- October2014-November 2015
 Review PDF documents and make sure all items were correct per Customer Specifications.
 Computer skills-processing and reviewing documents on Atlas Program,Syteline, Adobe,
Sharepoint, salesforce.com,and Microsoft Office Applications.
 Time Management-ability to prioritize materials needed according to schedules.
 Customer Experience Committee-work closely with management to improve Customer Experience.
 Marketing Skills-Created Marketing materials to improve customer orders.
 Promoting-Implemented social media campaign to promote organization.
CSR Administrative Assistant-May 2008-October 2014
 Assisting Customer Service and Management in everyday tasks.
 Leadership-Supervised Customer Service Representatives
 Training-Created ISO certified training documents and saved on Sharepoint.
 Employee Engagement Committee-Committee to improve internal employee engagement. .
 Adaptability-Ability to switch tasks and jobs when other employees were absent.
 Creativity-Assisted in brainstorming, implementing, and testing new website and mobile app.
 Reporting-created reports on Salesforce.com for management.
CSR Order Entry-July 2007-May 2008
 Process customer orders.
 Order Processing-Processorders received via mail or phone.
 Filing-Filing orders numerically according to ISO certifications.
 Switchboard Operator-Answering multiline switchboard.
 Folding machine-fold mailings and sort accordingly per customer specifications.
Customer Service Representative-April 2007-July 2007
 Handle Customer Accounts and answer customer calls and emails.
 Customer Relations-Answer phone calls and emails-100+ customer resolution calls per day.
MORGANTON EYE PHYSICANS-Shelby,NC-Feb 2005-April 2007
Medical Records
 Pulling Files and preparing them for Appointments.
 Filing-Create,organized, pull, and file medical records.
 HIPPA and Confidentiality-HIPPA and patient confidential rights.
 Transcription-ability to listen to medical recordings and type document per Doctors requirements.
 Medical Terminology- Knowledge of medical terminology.
EDUCATION
Gardner-Webb University-Bachelor’s Degree in Human Services
Cleveland Community College-Associate in Arts Degree-Pre-Psychology Degree
Cleveland Community College-Associate in Applied Science Degree-MedicalOffice Administration.
-Certificates in Medical Office Administration and Office Systems Management.
REFERENCES: Furnished upon request