Vijayalakshmi Putta is seeking an opportunity in administration, support, or back-end operations roles. She has over 5 years of experience in customer relations, operations, and team management. Her most recent role was as an MIS Executive and Team Leader at Wisdomjobs.com where she provided support and maintenance for MIS systems, generated reports, and collaborated with team members. She has a Master's degree in Business Administration with a focus on human resources management.

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VIJAYALAKSHMI PUTTA
FLAT NO: 320A, B-BLOCK, SAIKRUPA APARTMENTS, PRANAAM HOSPITAL ROAD,
MADEENAGUDA, HYDERABAD--500050
Mobile: (+91) - 9848089663 ~ E-Mail vijji2mba@gmail.com
OPERATIONS AND CUSTOMER RELATIONS
Seeking challenging and growth oriented opportunities in the field of
ADMINISTRATION, SUPPORT AND BACK END OPERATIONS
PROFESSIONAL PROFILE
 An M.B.A Marketing Professional having a combined experience of implementation and execution of
Business Development, Planning, Team Management, MIS Operations.
 In-depth knowledge of operations and customer Service Skills, Excellent Written and Oral
communication.
JOB RESPONSIBILITIES
MIS EXECUTIVE&TEAM LEADER MARCH 2014-PRESENT
WISDOMJOBS.COM
 Provide support and maintenance to existing
management information systems (MIS)
 Generate and distribute management reports in accurate
and timely manner.
 Develops MIS documentation to allow for smooth
operations and easy system maintenance.
 Perform data analysis for generating reports on periodic
basis.
 Collaborate with team members on knowledge transfer,
support policies, procedures and standards.
 Answer phones calls/email and letters and provide
excellent customer service in a timely and efficient manner
 Understand customer problems and provide appropriate
technical solutions
 Provide strong reporting and analytical information
support to management team.
TEAM LEADER –CUSTOMER RELATIONS APRIL 2013---FEB 2014
JOB RESPONSIBILITIES
 Interface between team and management.
 Mentor junior team members with the flexible in working under changing and different work setting.
 Accurate time accounting and reporting of own work.
 Promptly escalate issues, which affect product delivery and quality that are beyond scope of influence
and report it to reporting Manager.
 Build and maintain high team morale, Task assignment should be fair.
 Tasking should be done with the team together and Pay high attention to detail in all work.
DOMAIN SKILLS
Operations
Leadership skills
Coordination
Business Analytics
Strategic planning
Team Management
Excellent communication
Motivation
Administration
Forecasting
MIS Operations
Forec

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SENIOR CUSTOMER EXECUTIVE –CUSTOMER RELATIONS APRIL 2013---FEB 2014
 Answer phones calls/email and letters and provide excellent customer service in a timely and
efficient manner
 Provide problem analysis and resolve client issues with the aid of available helpdesk tools (e.g. help
files and Knowledge base articles.
 Ensure accurate call comments are entered and appropriate information is provided in escalated
calls.
 Ensure call standards are maintained with respect to greeting, problem identification, proposed
solution and conclusion.
 Collaborate with team members on knowledge transfer, support policies, procedures and standards.
Answer participant questions, as well as question participants to obtain full
understanding of what information is being requested.
 Document all calls about participant inquires accurately using Call Tracking System.
B 2014
CUSTOMER EXECUTIVE –CUSTOMER RELATIONS NOV 2011---MARCH 2013
 Monitor Call Tracking for responses from administrative team so call returns are
done in a timely fashion.
 Follow-up with participants within a 24-hour period in regards to the initial phone
call. Even if it is to just be in contact and let participant know inquiry is still be
researched.
 Knowledge of products
 Provide quality customer service on every call.
 Communicate clearly and effectively with participants.
 Promote good listening skills.
 Manage length of calls.
 Recognizing and managing assertive customer calls.
 Promote teamwork and call center success.
 Review monthly publication of Effective Telephone Techniques.
ACHIEVEMENTS
 Best Employee of the year 2013---Customer Relations
 Participated in various debate, cultural activities & sports competition in school Level and in College
Level.
 Actively participated in Seminars & organizing committees in college.
 College Topper in MBA and achieved so many awards in college as a Best Disciplined Student and in
cultural activities conducted in Colleges and in Management Meets.
 Participated in Management Meets conducted by Several Colleges.
ACADEMIC CREDENTIALS
BEST INSTITUTE OF PROFESSIONAL STUDIES (BIPS COLLEGE), TADEPALLIGUDEM, WEST GODAVARI DST
Master of Business Administration – Major: Human Resource Management- 8.5 (CGPA) - May 2011
SASI DEGREE COLLEGE, VELIVENNU, WEST GODAVARI DST
B.Sc.Biotechnology, Major: Biotechnology, Biochemistry and Chemistry- 77 % - April 2009
ADITYA JUNIOUR COLLEGE, TADEPALLIGUDEM, WEST GODAVARI DST
Intermediate (Bi.P.C), Major: Biology, Zoology, Chemistry-77%-March 2006
S.F.S SCHOOL, TANUKU, WEST GODAVARI DST
Secondary School Certificate (SSC) - 75%- April 2004

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COMPUTER SKILLS
 Operating System: Windows 98 , 2000, Windows XP,Web Designing
 Applications: MS Office (Excel, Word, Presentation, Outlook, power point & Access)
 Hands on experience: Internet Application and its use for Office productivity
COMPUTER SKILLS COMPUTER SKILLS COMPUTE
PROJECT HANDLED
TITLE : “A study on Labour Welfare Measures"
DURATION: 2months (May 1st- June 31st)
ORGANIZATION: Andhra Pradesh Paper Mills Pvt Ltd., Kadium (East Godavari Dist)
BRIEF DESCRIPTION OF PROJECT: The study is to deduce that whether the company is providing adequate welfare
facilities to the employees and to find out that the employees are satisfied with those welfare facilities or not.
ROLES, RESPONSIBILITIES AND FINDINGS OF THE PROJECT:
 Verify and checkthat whether the company is providing adequate welfaremeasures to the employees or not
 I have found that the company is not concentrating on the physical and personality development activities of an
employee
 Only 80% of the employees are satisfied with facilities provided by the organization
 As a project trainee I have suggested that they have to concentrate more in inculcating the personality
development programs to improve the employee skills and to get more result fromthe employees
SEMINARS AND WORKSHOPS ATTENDED
 OMPETA Seminar conducted regarding Industrial Motivation Campaign organized by MSME Development
Institute at my college
 A 3 day Camp of Personality Development Programme conducted by Sri. Shakir,Soft Skills Trainer, Empower
Training Solutions, Hyderabad.
 A Guest Lecture by Prof.Krishna Mohan, Registrar, Ambedkar University, Srikakulam. ENCIES
CORE COMPETENCIES
ROJECT
 Excellent Typing Skills
 10-Key Adding Machine
 Moderate computer skills, PC & Internet
 Knowledge of Microsoft Windows , Knowledge of Microsoft Word
 Excellent Customer Service Skills , Professional Phone Manner ,,
 Excellent written communication and documentations skills
 Maintain basic knowledge of Employee Benefits, Commitment to Call Centre Success Handled.
 “CAN DO” Attitude.
 Hardworking, Leadership Quality and Patience.
 Team Management.
PERSONAL INFORMATION
LL DATE OF BIRTH: 4 APRIL 1989 ■ GENDER: FEMALE ■ NATIONALITY: INDIAN
■ LANGUAGES KNOWN: ENGLISH, TELUGU