resume

1. jamella wilson
E-Mail: wmellajay@gmail.com
Summary
GENERAL MANAGER
HOUSEKEEPER
FLOOR LEAD
Q.A. TECH
LINE WORKER
FORK LIFT
PALLET JACK
CLAP
STOCK PICKER
Skills
High customer service standards
Service solutions expert
Dedicated to process improvement
Conflict resolution proficiency
Strong problem solving ability
Troubleshooting skills
Employee relations specialist
Call center management experience
Dedicated to process improvement
Devoted to data integrity
Telecommunications knowledge
Experience
December 2017 to Current
HANDY"S Scottsdale, AZ
Housekeeper/Laundry Attendant
Managed a 5Processed guest payments for room charges, food and beverage charges
and phone chargeSupervised 10Balanced all rebates and other miscellaneous
charges. front desk staff. s. Greeted and registered guests and issued room
keys. Answered department telephone calls within boutique hotel.
July 2016 to October 2016
JAMBO INDOOR AMUSMENT PARK Phoenix, AZ
General General Manager
Conducted daily pre-shift and weekly departmental meetings to ensure
organizational efficiency. Scheduled and directed staff in daily work
assignments to maximize productivity. Efficiently resolved problems or concerns
to the satisfaction of all involved parties. Continually monitored restaurant
and took appropriate action to ensure food quality and service standards were
consistently met. Exhibited thorough knowledge of foods, beverages, supervisory
duties, service techniques, and guest interactions. Assigned tasks and oversaw
the direction of employees to ensure compliance with food safety procedures and
quality control guidelines. Developed and maintained exceptional customer
service standards. Developed and maintained exceptional customer service
standards. Communicated well and used strong interpersonal skills to establish
positive relationships with guests and employees. Developed and maintained a
staff that provided hospitable, professional service while adhering to policies
and business initiatives.
May 2016 to October 2017
MANPOWER CHANDLER, AZ
Line Worker
Processed customs duties and fees quickly to release international shipments.
Set up and performed hand and automatic assembly operations on components, sub-
assemblies and assemblies. Assessed work for errors or compliance issues and
made corrections and modifications when necessary. Cleaned and finished sub-

2. assemblies or assemblies using hand or power tools. Lubricated and wiped
machines, tools and workplace to maintain safety and cleanliness. Certified and
skilled forklift operator. Determine materials, tools and equipment needed for
product orders.
December 2010 to April 2012
PEPOLE LINK Kankakee, IL
Line Worker
Set up and performed hand and automatic assembly operations on components, sub-
assemblies and assemblies. Assembled components with hand and power tools.
Assessed work for errors or compliance issues and made corrections and
modifications when necessary. Lubricated and wiped machines, tools and workplace
to maintain safety and cleanliness. Connected motor leads and connectors to
required power sources. Retrieved correct materials from product inventory to
perform various fabrication duties.
SEAR
Education and Training
1995 Dominguez HIGH COMPTON, CA
High School Diploma GENERAL
Associations
GENERAL MANAGER ,OPENING,CLOSING,CLEAN APPERANCE,GREATNational Customer Service
Association,BOOKING,RELIABLE FEED BACK
MAKING SURE CUSTOMER SATISFIED,,,,,ALSO QUALITY ASSURANCE CHECKING DATES,
CLEANING,SHIPPING,PACKING,RECEVIER,WAREHOUSE Â ASSOCIATE,ALSO DRIVEN HEAVY
EQUPIMENT.