1. Rena Hai-Reidt
115 E. Susquehanna Avenue
Towson, MD 21286
410- 443-791-4419 - cell 410-494-1533 home
CAREER OBJECTIVE
To attain a position in Business Development using my personal strengths, including an
adaptive ability to handle many tasks and diverse responsibilities.
PROFESSIONAL EXPERIENCE
xService Advisor / manager August 2005-April 2015
Comprehensive Car Care
923 Cathedral Street
Baltimore, Md. 21201
• Service Advisor for all types of cars
• Open and operate daily business
• Schedule daily appointment
• Write work orders
• Close business daily
Customer Service Manager April 2002- March 2005
Hunt Valley Imported Auto Service
Hunt Valley, MD 21030
• Service manager for auto repair shop
• Manage daily operations of car repair including but not limited to--
• Scheduling appointments
• Ordering parts
• Consult customers
• Manage cash, check & credit card payments
• Price & stock inventory
• Open & close business when required
Customer Service Manager January 2000-2002
Star Auto
Towson, MD 21204
• Service writer for customer service/repair
• Maintain all records for service/repairs via a specialized computer program for the business
• Responsible for office organization; open and close business when required
• Priced and stocked inventory
• Greet, assist, and schedule repair appointments for clientele
• Evaluate and estimate all car repairs
• Responsible for the cash, checks, and credit card payments
• Assist technicians when required
• Price and stock automotive parts inventory

2. Rena Hai-Reidt
Page 2
Customer Service Manager October 1995-December 2000
Roy Fields Auto Service
Timonium, MD 21093
• Service writer for customer service/repair
• Maintained all records for service/repair via computer
• Promoted to Service Manager June 1996
• Ordered, priced, stocked, and controlled merchandise parts inventory
• Reduced inventory to help manage overhead expenses
• Recorded daily monetary funds; issued vendor disbursements; maintained financial records
• Greeted, assisted, and scheduled repair appointments for all clientele
• Assisted technicians with computer diagnostics
• Supervisory duties included customer shuttle service
• Coordinated and supervised automotive repairs with six service technicians
• Opened and closed business when required
Parts Advisor February-September 1995
Valley Motors
Cockeysville, MD 21030
• Self-taught computerized parts inventory system
• Managed parts orders for all in-house service technicians
• Responsible for parts delivery to multiple customer locations
• Inventoried parts for multi-line dealership
• Maintained inventory for all car lines
EDUCATION
Essex Community College
Rossville Boulevard
Baltimore, MD 21237
Course of Study: Restaurant Management
Towson Senior High School
Cedar Avenue
Towson, MD 21204
Obtained diploma; Course of Study: Academics
References Available Upon Request