1. 1Kimberly J. Smith
206 Clubview Drive - McMurray, PA 15317
(724) 413-6452
PROFILE: High performing, exuberant, hands-on facilitator, with in-depth experience
delivering superior results in Administrative functions and support systems.
Recognized for continuous improvements that positively affect the bottom line.
Pro-active and reliable, producing exceptional work in challenging environments.
Computer literate and detail oriented.
Highly skilled in communicating and working with a broad spectrum of clientele –
from blue collar workers through upper management.
Extremely effective working under the pressure of deadlines.
EMPLOYMENT HISTORY:
REPUBLIC SERVICES
June 2014 to Current
Administrative Assistant
• Act as the employee point of contact for HR
• Responsible for monitoring multiple municipal email boxes
• Compile and maintain standard reports and other statistical reports or data compilations
• Maintain inventory of all office supplies and safety supplies
• Schedule appointments for manager and other staff members
• Respond to internal and external requests regarding information, materials or business needs
• Answer telephones and provide information to callers and/or route calls to appropriate person; place outgoing
calls as required
• Greet visitors, ascertain nature of business, and escort to appropriate person
• Read and route incoming mail
• Compose and prepare routine correspondence
• File correspondence and other records
LSI-LPS LENDER PROCESSING SERVICES
February 2009 to April 2014
Customer Service Escrow Administrator
• Monitored a team status email box and respond as needed
• Worked with both the client and borrower to solve any outstanding issues
• Prepared daily reports for management and team
• Trained new hires
• Answered phones
• Processed incoming and outgoing mail and overnight packages
• Pre-Audit client files for proper stacking order and completion of documents
COUNTRYWIDE CORRESPONDENT LENDING
June 2005 to August 2008
Customer Service Representative/Administrative Assistant
• Completely supported a high-volume sales team consisting of 2 Managers and 10 Account Executives
• Developed marketing materials and coordinated training workshops for over 200 customers
• Generated Management and AE sales reports for monthly and quarterly forecasting, as well as tracked
performance goals

2. • Worked with Operational departments in CA and FL to solve customer service issues throughout the sales
cycle (loan scenarios, registration, conditions, funding, etc.)
• Coordinated travel schedules and expense reporting for Management and Account Executives
• Served as Office Manager – maintaining relationships with office suppliers and equipment vendors, as well
as contacted vendors when building maintenance and/or construction service were required
FINANCIAL DIMENSIONS, INC.
December 2001 to June 2005
Supervisor - Post Closing
• Responsible for executing goals and objectives established for the Government Insuring process
• Prepared and submitted various reports for the clients and management
• Maintained daily updates to the regulations of the Federal Housing Administration
• Training of new employees
• Supply ordering; maintain maintenance of the office equipment and other various office duties
LENDERS SERVICES DOCUSOURCE
March 2001 to December 2001
Sr. Post Closing Representative
• Quality control for FHA insuring packages
• Reviewed loans to submit to Government offices
• Prepared daily reports for management
• Trained new hires
COORDINATED GROUP OF COMPANIES
February 2000 to March 2001
Group Administrator
• Processed enrollments, status changes, terminations, and evidence of insurability forms for plan participants
• Prepared and audit monthly invoices and calculations
• Maintained vendor contact to investigate discrepancies
• Tracked the federally mandated certifications of coverage forms generated and received (HIPPA)
COUNTRYWIDE HOME LOANS INC.
April 1997 to November 1999
Loan Purchaser
• Audited Conventional and Government mortgage files for purchase
• Ordered production changes from the pricing commitment desk
• Ordered Fico scores for borrowers
• Ordered FHA Case Queries
• Answered calls from lenders concerning requirements to fund their loans
• Trained new and temporary employees
EDUCATION and CPMPTER PROFICIENCIES:
1984 TO 1988 Sonora High School, Brea, CA.
General Studies with emphasis on business
2005, 2006 Word 1 and Excel 1 & 2
2007 Classes in Excel at CCAC

3. Extensive use of Microsoft Office – Excel, Word & PowerPoint
Proficient with Outlook and Lotus Notes