1. Jennifer N. Riccius
E-Mail: jnriccius@hotmail.com
OBJECTIVE:
To obtain a position that will utilize my organizational skills, education, and professionalism in a fast paced office
environment.
EDUCATION:
International Business College Fort Wayne, Indiana
Associate of Applied Science Degree Graduation Date: October 24, 2008
Office Administration Program GPA: 3.87/4.0
RELATED COURSES:
*Human Relations *Oral Communications *Electronic Spreadsheets
*Word Processing Expert *Database Management *Data Analysis
*Professional Development *Office Procedures I & II *Business Law
PROGRAMS/SKILLS:
*Microsoft Word *Microsoft Access *Microsoft Excel
*Scientific Calculator *Manual Filing *Cash Machine
*10 Key Calculator *Customer Service *Letter Writing
EMPLOYMENT BACKGROUND:
SBS Group Greenwood, Indiana
CRM May 2015-Present
• Customize Microsoft Dynamics CRM software per client specifications
• Train clients to use their new Microsoft CRM software
• Participate in client meetings to discover client needs
Comcast Cable Fishers, Indiana
Customer Account Executive August 2014-January 2015
• Take customer payments
• Educate customers on specials and various offers in their areas for upgrades to their accounts
• Assist customers with their bills and understanding the services they have
Extreme Property Solutions Indianapolis, Indiana
Client Relations April 2014-June 2014
• Process completed work orders to invoice to clients
• Assist clients with work order related questions and concerns
• Run open and late order reports for management
Westfield Steel Westfield, Indiana
CAD Technician August 2013-February 2014
• Create geometry and dimension parts based on customer designs
• Data entry of customer orders
• Various administrative duties using multi-function printer, multi-line phone, and filling systems
Penske Logistics/Accuride Corporation Whitestown, Indiana
Receiving Clerk May 2013-August 2013
• Receive truck shipments of product
• Provide inventory assistance
• Enter received product into computer system
Employment Plus Whitestown, Indiana
NFI Accuride-Receiving Clerk/Order Control January 2013-May 2013
• Receive truck shipments of product
• Audit order information
• Print proper labels for shipments being sent out of the warehouse
Bureau of Motor Vehicles Frankfort, Indiana
• Customer Service Representative October 2012-January 2013
• Complete customer transactions including credentials, titles, and registrations
• Provide customers with vision testing according to state regulations
• Capture customer photographs using authorized equipment
Gangwer-Paris Insurance Agency Michigantown, Indiana
Customer Service Agent May 2009-October 2012
• Answer multi-line telephone to screen calls and answer client questions
• Process endorsements, claims, customer payments, and daily transactions via company websites

2. • Manage the office's daily bank deposit and accounting information
*References Available Upon Reques