Sara E. Anderson has over 11 years of experience in customer service, sales, and call center roles. She has a bachelor's degree in communication studies and Spanish from Texas State University. Her work history includes positions at Kroger, DSS Research, Target, Starbucks, and Borders Express Bookstore. She is continuing to improve her Spanish language skills through independent study.

1. Sara E. Anderson
817.842.7397
5017 Monterrey Manor Dr. Apt. 310 Fort Worth Tx 76116
anderson.sara.elizabeth@gmail.com
https://www.linkedin.com/in/saraeanderson1984sea
Qualifications
• 1 year and 9 months of call center and dictation experience
• 4 years and 11 months of sales experience
• 5 years and 3 months of customer service experience
• 35% fluency in Spanish as of Aug 2016 through independent study on Duolingo
(www.duolingo.com) continuing in the pursuit of Spanish proficiency since 2002
• Awarded $5 gift card by my supervisors at Kroger for receiving the most donations of school
supplies for underprivileged children in Fort Worth ISD
Work Experience
• Cashier at Kroger 04-2016 to Present
◦ Self-Checkout Attendant 08-14-2016 to present day: customer service, keep the machines at
their best working conditions, keep the supplies fully stocked, observe body language and
notifications to assist customers as needed quickly and efficiently, Cashier 04-11-2016 to
present day: customer service, cash handling, price and sales verification, answer questions
about products, services, and policies, quickly and efficiently ring up and bag all
merchandise, zoning the front end of the store and all end caps around the whole store
• Telephone Interviewer at DSS Research 10-2014 to 03-2016
◦ maintain call center database by collecting information in surveys, sustain valid surveys
through verbatim reading of the survey, verbatim reading of the pat responses, and unbiased
and neutral probing and clarifying interviewing techniques, continuously dial soliciting
voluntary opinions for satisfaction and health status interviewing on behalf of various
healthcare providers, took dictation for the answers of respondents to the open ended
questions of the surveys
• Cashier Team Member at Target 05-2013 to 10-2014
◦ Responsibilities of position: operating cash registers, customer service, answer questions
about products, services, and merchandise, assist in sales by pushing applications for Target
credit red cards, and Target debit red cards, assist in sales by pushing purchases of dvd
players, blu ray players, printers, papers, hdmi cables, and movies, effective baging
techniques, basic janitorial maintainence of registers and bathrooms, identify prices of
merchandise, check customer's identification for legally required age-sensitive purchases,
condition front of the store
• Barista at Starbucks 03-2013 to 05-2013
• Waitress at Adelea's on Main 11-2011 to 01-2013
• Assistant Manager at Borders Express Bookstore 08-2009 to 09-2011
Education
• Bachelor of Arts in Communication Studies, minor in Spanish Graduated Dec 2008
Texas State University Overall G.P.A. 3.23 out of 4.00
• 35% fluency in Spanish Aug 2016
Duolingo independent study at www.duolingo.com