smu mba semester 4 assignments

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ASSIGNMENT
DRIVE SPRING 2014
PROGRAM MBADS (SEM 4/SEM 6)
MBAFLEX/ MBAN2 (SEM 4)
PGDTQMN (SEM 2)
SUBJECT CODE &
NAME
QM0017
QUALITY MANAGEMENT SYSTEMS
BK ID B1350
CREDITS 4
MARKS 60
Note: Answer all questions. Kindly note that answers for 10 marks questions should be approximately of 400
words. Each question is followed by evaluation scheme.
Q.No Questions Marks Total
Marks
1 Describe the various clauses provided by ISO 9001:2008 standard.
Meaning of ISO 9001:2008 standard
Clauses provided by ISO 9001:2008 standard
2
8
10
2 Explain the maturity levels of People Capability Maturity Model (People CMM).
Explanation of People Capability Maturity Model (People CMM)
Maturity levels of People Capability Maturity Model (People
CMM)
2
8
10
3 Explain the elements and benefits of Occupational Health and Safety Management
Systems (OHSAS).
Meaning of OHSAS
Elements of OHSAS
Benefits of OHSAS
2
4
4
10
4 What is ISO 22000? Describe the key elements. What are the benefits of ISO 22000?
Meaning of ISO 22000
Key elements of ISO 22000
Benefits of ISO 22000
2
3
5
10
5 What is business excellence? Explain the core themes of excellence.
Meaning of Business excellence
Explanation of the core themes of excellence
4
6 10
6 Explain the elements and benefits of SA 8000.
Meaning of SA 8000 2

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Elements of SA 8000
Benefits of SA 8000
4
4
10