This document provides information about getting fully solved assignments for the MBA semester 4 Quality Standards and Models subject. It includes 6 questions related to environmental management, ISO 18001 and OHSAS 18001 standards, ISO/TS 16949, IT service management, information security management, CMMI, and People Capability Maturity Model (PCMM). Students are instructed to send their semester and specialization details to a provided email address or call a phone number to receive solved assignments.

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ASSIGNMENT
DRIVE Fall 2015
PROGRAM MBA (SEM 4)
SUBJECT CODE & NAME QM0025- Quality Standards and Models
BK ID B1932
Credit and Max. Marks 4 credits; 60 marks
Note: Answer all questions. Kindly note that answers for 10 marks questions should be
approximately of 400 words. Each question is followed by evaluation scheme.
Q. 1. What is meant by “Environmental management”? What are the key environmental issues
faced by the world?
Answer:The objective of environmental managementisimprovedhumanlife quality. It involves the
mobilization of resources and the use of government to administer the use of both natural and
economic goods and services. It is based on the principles of ecology. It uses systems analysis and
conflict resolution to distribute the costs and benefits of development activities throughout the
affected populations and seeks to protect the activities of development from natural hazards.
Conflict identification is one of the more important
Q. 2. How does ISO 18001 standard help the organisations? Describe the contents of OHSAS
18001: 2007.
Answer:OHSAS 18000 is an international occupational health and safety management system
specification.It comprises two parts, 18001 and 18002 and embraces BS8800 and a number of other
publications.OHSAS18001 was created via a concerted effort from a number of the worlds leading
national standards bodies, certification bodies, and specialist consultancies.

2. Q. 3. What is ISO/ TS16949? Explain ‘production part approval process’ in detail.
Answer:The ISO/TS16949 is an ISO technical specification aimed at the development of a quality
managementsystemthatprovidesforcontinual improvement, emphasizing defect prevention and
the reduction of variation and waste in the supply chain. It is based on the ISO 9001 standard and
the first edition was published in June 1999 as ISO/TS 16949:1999.
It was preparedbythe International AutomotiveTaskForce (IATF) andthe "Technical Committee"of
ISO. It harmonizes the country-specific regulations of quality Management systems.
About 30 percent of the more than 100
Q. 4. Write short notes on the following:
(a) IT Service Management
Answer:IT service management (ITSM) refers to the entirety of activities – directed by policies,
organized and structured in processes and supporting procedures – that are performed by an
organization or part of an organization to plan, deliver, operate and control IT services offered to
customers. It is thus
(b) Information Security Management
Answer:An information security management system (ISMS) is a set of policies concerned with
informationsecuritymanagementorIT relatedrisks.The idiomsarose primarily out of BS 7799. The
governingprinciple behindanISMSisthat an organizationshoulddesign,implement and maintain a
coherent set of policies, processes and systems to manage risks to its information assets, thus
ensuring acceptable levels of information security risk.
As with all management processes, an
Q. 5. What is CMMI? Explain in brief the process areas of CMMI.
Answer:Capability Maturity Model Integration (CMMI) is a process improvement training and
appraisal programand service administeredandmarketedbyCarnegieMellonUniversity (CMU) and
required by many DoD and U.S. Government contracts, especially in software development. CMU
claims CMMI can be used to guide process improvement across a project, division, or an entire
organization. CMMI defines the following

3. Q. 6. What is People Capability Maturity Model (PCMM)? Explain the maturity levels of PCMM.
Meaning of PCMM
Brief explanation of various maturity levels of PCMM
Answer:The People Capability Maturity Model (short names:People CMM, PCMM,P-CMM) is a
maturityframeworkthatfocusesoncontinuously improving the management and development of
the human assets of an organization. It describes an evolutionary improvement path from ad hoc,
inconsistently performed practices, to a mature, disciplined, and continuously improving
development of the knowledge, skills, and motivation of the workforce that enhances strategic
business performance.
Dear students get fully solved assignments
Send your semester & Specialization name to our mail id :
“ help.mbaassignments@gmail.com ”
or
Call us at : 08263069601