Smu MBA Sem 4 TQM Winter 2015 Assignments, SMU ASSIGNMENT, SMU SOLVED ASSIGNMENT, SOLVED ASSIGNMENT, MBA ASSIGNMENT

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SMU MBA SEM 4 TQM WINTER 2015 ASSIGNMENTS
QM-0023
1 Explain – The evolution of the conceptof quality.
Evolutionof the conceptof quality.
2 Write a short note on mutually beneficial supplier relationships.
Mutually beneficial supplier relationships
3 Explain - Turtle Diagram and SIPOCDiagram
Turtle Diagram
SIPOCDiagram
4 What kind of workenvironment should youprovide to your employees as per ISO 9001:2008?
Workenvironment
5 Write a short note on sub-clause 7.5.2
Sub-clause 7.5.2
6 Write a short note on sub-clause 8.5.3
Sub-clause 8.5.3
QM0024
1 Explain – The Main Stakeholders of an Organization.
Diagram
Explanation of Stakeholders
2 Explain why effectiveleadership is important for the TQM initiative.
Effectiveleadership in TQMinitiative
3 Explain - Rewards and recognition programs are the important component of any TQM program.
Rewards and recognition
4 Define performance measurement. Explain why it is needed foran organization?
Definition
Need forPerformanceMeasurement
5 Explain the 7Cs of effectivecommunication.
7Cs of effectivecommunication
6 Write a short note on CSR initiatives in India.
CSR initiatives in India
QM0025

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Q1. What is meant by “Environmental management”? What are the key environmental issues faced
by the world?
Q2. How does ISO 18001 standard help the organisations? Describe the contents of OHSAS 18001:
2007.
Q3. What is ISO/ TS16949? Explain ‘production part approval process’ in detail.
Q4. Write short notes on the following:
(a) ITService Management
(b)Information Security Management
Q5. What is CMMI? Explain in brief the process areas of CMMI.
Q6. What is PeopleCapability Maturity Model (PCMM)?Explain the maturity levels of PCMM.
QM0026
Q1. Discuss the Plan-Do-Check-Act (PDCA) cycle to improve the quality of Organization’ products,
services and business processes. (Definitionof PDCAcycle,Explanation of PDCAcycle)
Q2. Quality is an important aspect in any manufacturing organization. It is important to have a
standard quality plan to define the procedures specific to their products. There are many phases
involved in planning the quality in manufacturing concern. Discuss those phases of Quality planning
in manufacturing organizations. (Explanation of quality planning, Phases of quality planning)
Q3. Describe the characteristics and any ten tools of Lean production System.
Q4. Explain the Project planning and Controlling techniques such as Critical Path Method (CPM) and
Programme Evaluation and Review technique (PERT) withdiagram.
Q5. Write short notes on below mentioned terms:
a. Supplier Certification
b. Supplier Rating
Q6. Toyota Production system (TPS) has helped Toyota to remain competitive since the middle of
the 20th century. Toyota has continued to be profitable, even amid multiple type of crisis. The
company emerged from deficit in 1951 because of TPS. Explain the framework of Toyota
production system in detail. (Definitionof TPS,Framework of TPS)
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