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SMU MBA SEM 4 TQM SUMMER 2016 ASSIGNMENTS
QM-0023
1 Describe the TQM and ISO 9000 family of standards, also explain the usage and certification of ISO
9000 standards.
TQMand ISO 9000 family of standards
Usage & certificationof ISO9000 standards
2 Explain - Factual approach to decision making. What are the benefits and application of mutually
beneficial supplier relationships
Factual approach to decision making
Benefits and application of mutually beneficial supplier relationships
3 What do you understand by control of documents and what are the main function for which
controlof document is needed.
Explanation of controlof documents
Explanation of main functions
4 What kind of workenvironment should youprovide to your employees as per ISO9001:2008?
Workenvironment
5 What are the requirements of sub-clause 7.5.3? Explain them
Requirements of Sub-clause 7.5.3
6 Write short notes on the following:(a) Self-Assessment (b) QMS Checklists
a. Self-Assessment
b. QMS Checklists
QM0024
1 What is meant by ‘organizing’? Explain the need for organizing. Discuss the role of Top
Management in Organizing forQuality Management.
2 Define the term ‘Leadership’. Describe the major leadership theories.
Definition of leadership
Explaining the major leadership theories
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3 Explain - Decision Making Process in detail.
Decision Making Process
4 Explain Kotter’s Eight step Model of Change Management
Kotter’s Eight step Model
5 Define performance measurement. Explain why it is needed foran organization?
Definition, Need forPerformanceMeasurement
6 Write short notes on:
a) Corporate Social Responsibility (CSR)
b) CSR Initiatives in India
QM0025
1 What is meant by “Environmental management”? What are the key environmental issues faced by
the world?
2 State - ISO 18001. Describe the contents of OHSAS 18001: 2007.
Meaning of ISO 18001 standard
Contents of OHSAS 18001: 2007
3 Explain - ISO/TS 16949. Explain ‘production part approval processes in detail.
ISO/TS 16949
Explanation of “productionpart approval process”
4 Write short notes on the following:
(a) ITService Management
(b)Information Security Management
5 Process Area Threads in PCMM
Process Area Threads in PCMM
6 Explain - Major Clauses of AS 9100C
Major Clauses of AS 9100C
QM0026
1 Discuss the rules in designing forManufacturability
Rules in designing for Manufacturability
2 Explain the Concept of Measurement
Concept of Measurement
3 Discuss - Value Analysis and Quality Management
Value Analysis and Quality Management
4 Discuss - Focus areas of ToyotaProductionSystem
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Focus areas of ToyotaProduction System
5 Explain - Supplier Rating
Supplier Rating Diagram
Supplier Rating Explanation
6 Discuss - EFQMExcellenceModel
EFQMExcellenceModel
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