Smu mba sem 4 TQM summer 2015 assignments, smu solved assignments, smu mba summer 2015 assignments, smu assignments summer 2015, smu mba solved assignments

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SMU MBA SEM 4 TQM SUMMER 2015 ASSIGNMENTS
QM-0023
1 Explain the usage and certification of ISO 9000 standards and also describe the TQM and
ISO 9000familyofstandards.
• ExplanationofusageandcertificationofISO9000standards
• DescriptionofTQM andISO9000familyof standards
2 List all the major clausesof ISO 9001:2008 standards. Also, explain six major requirements
to be satisfiedinestablishingandmaintainingaqualitymanagementsystem.
· Explanationofmajorclauses
· Explanationof requirementsforQMS
3 What do you understand by control of documents and what are the main function for
whichcontrol ofdocumentisneeded.
· Explanationofcontrol ofdocuments
· Explanationofmainfunctions
4 The clause 7.1 on Planning of Product Realisation requires an organisation to plan and
develop processes required for product realisation.” Explain the requirements given under
the clause7.1.
· Explanationofrequirementsunderclause7.1
5 Explain following in detail: Implementation of product release, delivery, and post-delivery
activitiesValidationofProcessesforProductionandServiceProvision.
· Explanationofproductrelease,delivery,andpost-deliveryactivities
· ValidationofProcessesforProductionand•ServiceProvision
6 Write a shortnote onthe following
a. Scopeofregistration
b. Assessmentprocess
c. Auditingprocess
d. Surveillanceaudits
e. Recertification
QM0024
1 ExplaintheimportanceofQualitymanagement inorganizations.
· Importanceof QualityManagementinorganizations.
2 ExplaintheprinciplesofOrganizing.
· Explanationofanyten principlesofOrganizing
3 Explain the concept of Team culture. Describe the importance of Team culture. Describe
the characteristicsofa Team.

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· MeaningofTeamculture
· Importanceof Teamculture
· CharacteristicsofaTeam
4 What do youmean by‘DecisionMaking’?Explainthedifferenttypesofdecisions.
· MeaningofDecisionMaking
· Explanationofthetypes ofDecisions
5 ExplainKotter’sEightstepModel ofChangeManagement
· Kotter’sEightstep Model
6 Write shortnoteson:
a) Maslow’shierarchyofNeedstheory
b) CorporateSocial Responsibility(CSR)
QM0025
1. Explain the concept of “Environmental Management”. Describe the main stages of
establishinganEnvironmental ManagementSystem(EMS)
ConceptofEnvironmental Management
StagesofEMS
2. How does ISO 18001 standard help the organisations? Describe the contents of OHSAS
18001:2007.
3. Explain the scope of ISO/ TS16949? Describe the steps involved in the process of
implementation of ISO/ TS16949. (Scope of ISO/TS16949, Steps involved in the
implementationofISO/ TS16949).
4. Explain the concept of People Capability Maturity Model (PCMM)? Describe the maturity
levelsofPCMM.
5. What isCMMI?ExplaininbrieftheprocessareasofCMMI.
6.Write a shortnote on:
i) IT ServiceManagement ii) AerospaceQMS Auditprogramme
QM0026
1. Discuss the Plan-Do-Check-Act (PDCA) cycle to improve the quality of Organization’
products, services and business processes. (Definition of PDCA cycle, Explanation of PDCA
cycle)
2. Quality is an important aspect in any manufacturingorganization. It is important to have a
standard quality plan to define the procedures specific to their products. There are many
phases involved in planning the quality in manufacturing concern. Discuss those phases of
Quality planning in manufacturing organizations. (Explanation of quality planning, Phases of
qualityplanning)
3. Describethecharacteristicsandany ten toolsofLean productionSystem.
4. Explain the Project planning and Controlling techniques such as Critical Path Method
(CPM)and ProgrammeEvaluationandReviewtechnique(PERT)withdiagram.
5. Write shortnotes onbelowmentionedterms:
a. SupplierCertification
b. SupplierRating
6. Toyota Production system (TPS) has helped Toyota to remain competitive since the
middle of the 20th century. Toyota has continued to be profitable, even amid multiple type
of crisis. The company emerged from deficit in 1951 because of TPS. Explain the framework
ofToyotaproductionsystemindetail.(DefinitionofTPS,FrameworkofTPS)