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SMU MBA SEM 4 TQM WINTER 2016 ASSIGNMENTS
QM-0023
1 Explain the evolution of the conceptof quality
Evolutionof the conceptof quality
2 Explain - Factual approach to decision making. What are the benefits and application of mutually
beneficial supplier relationships
Factual approach to decision making
Benefits and application of mutually beneficial supplier relationships
3 What do you understand by Systems approach in QMS? Explain - implementing the systems
approach in QMS
Systems approach in QMS
Implementing the systems approach in QMS
4 What kind of workenvironment should youprovide to your employees as per ISO9001:2008?
Workenvironment
5 Short note on: i) Customer satisfaction ii) Internal audit
i) Customer satisfaction
ii) Internal audit
6 Explain - System Certification in detail.
System Certification
QM0024
1 What is the meaning of stakeholders? Discuss about stakeholders of an organization.
Stakeholders
Stakeholders of an organization.
2 Explain – the relationship between the degree of Employee empowerment at various levels of
Commitment.
Relationship between the degree of Employee
empowerment at various levels of Commitment.
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3 Explain Kotter’s Eight step Model of Change Management
Kotter’s Eight step Model
4 Define performance measurement. Explain why it is needed foran organization?
Definition
Need forPerformanceMeasurement
5 Explain - Communication process
Communication process
6 Describe the various barriers to Quality
Barriers to Quality
QM0025
1 Define Quality Standards. Also state the importance of Quality Standards.
Defining Quality Standards
Importance of Quality Standards
2 State - ISO 18001. Describe the contents of OHSAS 18001: 2007.
Meaning of ISO 18001 standard
Contents of OHSAS 18001: 2007
3 Explain - ISO/TS 16949. Explain ‘production part approval processes in detail.
ISO/TS 16949
Explanation of “productionpart approval process”
4 Explain - Staged representation in ‘maturity levels’
Staged representation in ‘maturity levels’
5 Explain - Services Offeredby COPC
Services Offeredby COPC
6 Explain - Aerospace QMS Audit Programme
Aerospace QMS Audit Programme
QM0026
1 Discuss the rules in designing forManufacturability
Rules in designing for Manufacturability
2 Explain - Quality in Manufacturing Organizations
Quality in Manufacturing Organizations
3 Discuss - Tools of the Lean ProductionSystem
Tools of the Lean ProductionSystem
4 Explain – the Characteristics of Project
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Characteristics of Project
5 Explain – Partnering and Benefits of partnering
Partnering
Benefits of partnering
6 Discuss - Criteria for Business Excellence
Criteria for Business Excellence
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