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Entrepreneurship Development
Aspects of Human Resources Managment

 Business Strategy
 Manpower Planning
 Recruitment
 Training and development
 Performance management
 Reward management
 Leadership Development
 Safety
 Regulations
Skill set Analysis :
 What are the skills required? What is job description?
 Is there a match with the available skill set?
 Can the skill set be trained in-house or external?
 If it is to be recruited, should it be full time or part
  time?
 What is the Job Specification ?
 Can it be outsourced?
 If yes, payoff between the savings and the risk?
Manpower Planning and Recruitment

Recruitment :
Internal source
External source
(a) Employee referrals
(b) Recommendations
(c) Unsolicited Applications
(d) Advertisements
Selection
Preliminary Interview
Psychological Test –
Aptitude Test - http://www.onetest.com.au/home/Cognitive-Ability
(a) Performance Test - http://www.kualitatem.com/learning-
     performance-testing-tools
(b) Personality Test -- http://www.mapmytalent.in/
References
Second/Final Interview
Placement
Orientation
Training and Development
Objective of Training
(a) Impart a skill and knowledge
(b) Increase efficiency
(c) New responsibility
(d) Succession
Characteristics of Successful Training
(a) Clearly defined objective and scope of the training
(b) It is closure to actual job requirements
(c) The language and methods of training should be
    acceptable to the trainee.
Methods of Training
1.   On The Job Training
(a) Demonstration
(b) Trainees Perform
(c) Inspection
2. Apprenticeship
3. Job Rotation
4. Outside Training
Remuneration and Benefits
 Remuneration :
(1) Piece-rate
(2) Fixed
(3) Bonus
(4) Incentives
(5) Cost to Company
Employee Benefits :
(1) Transport
(2) Subsidized/free food
(3) Medical allowance
(4) Accommodation
(5) School fees and books
Performance Appraisal :
 Need for Appraisal :
(1) Salary revision
(2) Promotion
(3) Training requirements
(4) Career plan and future move
Two factors of appraisal
:
 Competencies
 Performance result
Performance Appraisal Process
(1) Set performance target
(2) Regular review and monitor
(3) Retrain and review
(4) Salary revision, Bonus, promotion, training and
  career development
Problems in the appraisal
 Lack of measurable standard
 Poor feedback to employees
 Poor measures of performance
 Subjective opinions
 Negative communications
 Halo effect
 Bias
We need Leader
 Organization is like a Pyramid - it is as strong as the
  base is. The strength moves from the bottom to top ,
  whereas the weakness is like a waterfall moves from
  the top to bottom .

 A pride of lion headed by Sheep loses while herd of
  sheep headed by lion wins.
Leader’s are like lions

 Carnegie Mellon university conducted a research in
  1976 on the most successful CEO of America from
  WWII till late 60’s .
 The published results reveals that only 15% of the
  CEOs who were successful had any technical
  background and 85% were successful only because
  they knew how to manage the people.
To be a Leader
 Dr. James Kouzes and Barry Posner


 “Team members will follow willingly
 Show favorable work attitude
 Feel greater pride in the organization
 Stronger spirit of co-operation and teamwork
 More feelings of ownership and personal responsibility
…………. If the manager is CREDIBLE!!!!”
“Be a safety net for your team and they will perform
  wonders” Dhirubahi Ambani
Characteristics of the Leader
 Leaders Channel their ego away from themselves and focus
  on their company.

 “You can achieve anything in life, provided you do not care
  who gets the credit”.     Harry Truman

 Leaders have Disciplined thoughts, Disciplined actions.
 They are humble but fearless.
 They are not charismatic but effective.
 They are plough horse and not show horse.
Leadership Accountability
 Leadership Accountability should be seen in Six “A”s
 A =Attend to the complaint immediately
 A = Accept the responsibility
 A = Analyze the details
 A = Admit error, if any
 A = Amend the process, if required
 A = Act quickly to redress.
Difference between Boss and The
             Leader
 The boss drives the workers; the leader coaches them
 The boss depends on the authority; the leader depends
  on the goodwill
 The boss inspires fear; the leader inspires enthusiasm
 The boss says “I”; the leader says “We”.
 The boss fixes the blame for breakdown; the leader
  fixes the breakdown.
 The leader is great not because of his power but
  because of his ability to empower.
Difference between Managers and Leaders
 Level 1 Managers: Performs through his talent, knowledge,
    skills and good work habits.
   Level 2 Managers: Contributes his individual capabilities
    and works through others effectively.
   Level 3 Managers : Organize people and resources towards
    achieving the predetermined goal, with or without his own
    skill and knowledge.
   Level 4 Managers : Forces everyone to perform , follows up
    vigorously with a aim to achieve personal glory.
   Level 5 Leaders : Works as team in order to achieve the
    organizational glory and the teams’ growth.
People is the asset

 People’s mind changed more by persuasion than by
  arguments.
 The people are the most valuable asset for the
  organisation.

 “Nobody can go back and start a brand new beginning;
 but we all can start now and make a brand new end”
Why they do not do it?
 Four reasons why team members do not perform :
 They do not know what they need do
 They do not know how they need to do
 They do not know why they need to do
 They are facing obstacle which are beyond their
 control.
How to develop the people
 Give credit for their good work
 Address grievances impartially
 Motivate by praise and reward
 Ask their opinion, when you are not sure.
 Give feedback on their work objectively.
 “I believe that the success of Reliance can not be
  attributed to qualities and achievements of one
  individual or even a group of individuals, but has to be
  viewed as triumph of a process and that of spirit that
  binds the entire Reliance family” .

  Dhirubhai Ambhani
SAFETY RULES
 All safety rules must be obeyed. Failure to do so should result in strict
 disciplinary action:
 All injuries must be reported as soon as possible.
 No horseplay, alcohol, or drugs allowed on premises.
 No alcohol usage allowed during lunch break.
 PPE must be worn as prescribed by management.
 All tools/equipment must be maintained in good condition.
 Only appropriate tools shall be used for specific jobs.
 All guards must be kept in place.
 No spliced electrical cords/wiring allowed.
 Only authorized personnel can operate forklift/cranes etc.
 Smoking NOT allowed.
Regulations
 The Factories Act 1948 – Adequate safety measures and
    promote health and welfare of the workers.
   Industrial Dispute Act 1947 – To ensure cordial and
    harmonious relation between workers and management
    and to avoid industrial disputes.
   The Minimum Wage 1948 – Stipulates the minimum wages
    to be paid to unorganized, non-unionized, casual labors.
   The Employees’ Provident Fund Act, 1952 -It provides for
    old age security for the workers.
   The Workmen’s Compensation Act 1923 – Securing the
    compensation from the employers for the injuries
    sustained during or out of work.

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Human Resources Management 101

  • 1.
  • 3. Aspects of Human Resources Managment  Business Strategy  Manpower Planning  Recruitment  Training and development  Performance management  Reward management  Leadership Development  Safety  Regulations
  • 4. Skill set Analysis :  What are the skills required? What is job description?  Is there a match with the available skill set?  Can the skill set be trained in-house or external?  If it is to be recruited, should it be full time or part time?  What is the Job Specification ?  Can it be outsourced?  If yes, payoff between the savings and the risk?
  • 5. Manpower Planning and Recruitment Recruitment : Internal source External source (a) Employee referrals (b) Recommendations (c) Unsolicited Applications (d) Advertisements
  • 6. Selection Preliminary Interview Psychological Test – Aptitude Test - http://www.onetest.com.au/home/Cognitive-Ability (a) Performance Test - http://www.kualitatem.com/learning- performance-testing-tools (b) Personality Test -- http://www.mapmytalent.in/ References Second/Final Interview Placement Orientation
  • 7. Training and Development Objective of Training (a) Impart a skill and knowledge (b) Increase efficiency (c) New responsibility (d) Succession Characteristics of Successful Training (a) Clearly defined objective and scope of the training (b) It is closure to actual job requirements (c) The language and methods of training should be acceptable to the trainee.
  • 8. Methods of Training 1. On The Job Training (a) Demonstration (b) Trainees Perform (c) Inspection 2. Apprenticeship 3. Job Rotation 4. Outside Training
  • 9. Remuneration and Benefits  Remuneration : (1) Piece-rate (2) Fixed (3) Bonus (4) Incentives (5) Cost to Company Employee Benefits : (1) Transport (2) Subsidized/free food (3) Medical allowance (4) Accommodation (5) School fees and books
  • 10. Performance Appraisal :  Need for Appraisal : (1) Salary revision (2) Promotion (3) Training requirements (4) Career plan and future move
  • 11. Two factors of appraisal :  Competencies  Performance result
  • 12. Performance Appraisal Process (1) Set performance target (2) Regular review and monitor (3) Retrain and review (4) Salary revision, Bonus, promotion, training and career development
  • 13. Problems in the appraisal  Lack of measurable standard  Poor feedback to employees  Poor measures of performance  Subjective opinions  Negative communications  Halo effect  Bias
  • 14. We need Leader  Organization is like a Pyramid - it is as strong as the base is. The strength moves from the bottom to top , whereas the weakness is like a waterfall moves from the top to bottom .  A pride of lion headed by Sheep loses while herd of sheep headed by lion wins.
  • 15. Leader’s are like lions  Carnegie Mellon university conducted a research in 1976 on the most successful CEO of America from WWII till late 60’s .  The published results reveals that only 15% of the CEOs who were successful had any technical background and 85% were successful only because they knew how to manage the people.
  • 16. To be a Leader  Dr. James Kouzes and Barry Posner  “Team members will follow willingly  Show favorable work attitude  Feel greater pride in the organization  Stronger spirit of co-operation and teamwork  More feelings of ownership and personal responsibility …………. If the manager is CREDIBLE!!!!”
  • 17. “Be a safety net for your team and they will perform wonders” Dhirubahi Ambani
  • 18. Characteristics of the Leader  Leaders Channel their ego away from themselves and focus on their company.  “You can achieve anything in life, provided you do not care who gets the credit”. Harry Truman  Leaders have Disciplined thoughts, Disciplined actions.  They are humble but fearless.  They are not charismatic but effective.  They are plough horse and not show horse.
  • 19. Leadership Accountability  Leadership Accountability should be seen in Six “A”s  A =Attend to the complaint immediately  A = Accept the responsibility  A = Analyze the details  A = Admit error, if any  A = Amend the process, if required  A = Act quickly to redress.
  • 20. Difference between Boss and The Leader  The boss drives the workers; the leader coaches them  The boss depends on the authority; the leader depends on the goodwill  The boss inspires fear; the leader inspires enthusiasm  The boss says “I”; the leader says “We”.  The boss fixes the blame for breakdown; the leader fixes the breakdown.  The leader is great not because of his power but because of his ability to empower.
  • 21. Difference between Managers and Leaders  Level 1 Managers: Performs through his talent, knowledge, skills and good work habits.  Level 2 Managers: Contributes his individual capabilities and works through others effectively.  Level 3 Managers : Organize people and resources towards achieving the predetermined goal, with or without his own skill and knowledge.  Level 4 Managers : Forces everyone to perform , follows up vigorously with a aim to achieve personal glory.  Level 5 Leaders : Works as team in order to achieve the organizational glory and the teams’ growth.
  • 22. People is the asset  People’s mind changed more by persuasion than by arguments.  The people are the most valuable asset for the organisation.  “Nobody can go back and start a brand new beginning; but we all can start now and make a brand new end”
  • 23. Why they do not do it?  Four reasons why team members do not perform :  They do not know what they need do  They do not know how they need to do  They do not know why they need to do  They are facing obstacle which are beyond their control.
  • 24. How to develop the people  Give credit for their good work  Address grievances impartially  Motivate by praise and reward  Ask their opinion, when you are not sure.  Give feedback on their work objectively.
  • 25.  “I believe that the success of Reliance can not be attributed to qualities and achievements of one individual or even a group of individuals, but has to be viewed as triumph of a process and that of spirit that binds the entire Reliance family” . Dhirubhai Ambhani
  • 26. SAFETY RULES  All safety rules must be obeyed. Failure to do so should result in strict  disciplinary action:  All injuries must be reported as soon as possible.  No horseplay, alcohol, or drugs allowed on premises.  No alcohol usage allowed during lunch break.  PPE must be worn as prescribed by management.  All tools/equipment must be maintained in good condition.  Only appropriate tools shall be used for specific jobs.  All guards must be kept in place.  No spliced electrical cords/wiring allowed.  Only authorized personnel can operate forklift/cranes etc.  Smoking NOT allowed.
  • 27. Regulations  The Factories Act 1948 – Adequate safety measures and promote health and welfare of the workers.  Industrial Dispute Act 1947 – To ensure cordial and harmonious relation between workers and management and to avoid industrial disputes.  The Minimum Wage 1948 – Stipulates the minimum wages to be paid to unorganized, non-unionized, casual labors.  The Employees’ Provident Fund Act, 1952 -It provides for old age security for the workers.  The Workmen’s Compensation Act 1923 – Securing the compensation from the employers for the injuries sustained during or out of work.