Quality Control is the key for any business growth. The Entrepreneur should focus on Quality control in order to increase the user experience of the product/services.

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2. Quality for Higher Productivity

3. Quality for Higher Productivity

4. Quality Is…
• Meeting Our Customer’s Requirements
• Doing Things Right the First Time;
• Consistency
• Freedom from Defects
• Continuous Improvement
Quality for Higher Productivity

5. 5
Quality for Higher Productivity
• Quality is the responsibility of the quality department ?
• (True or False)

6. Quality for Higher Productivity
False
– Quality departments Only measure and report
conformance, demand corrective action, encourage
defect prevention, teach quality improvement.
– Quality output is the responsibility of those who get paid
doing it.

7. Quality for Higher Productivity
• Productivity = Output/ Input
Productivity is, for every unit of input what is
output.

8. Quality for Higher Productivity
• Poor Quality Practices
• Supervisors not giving clear instructions to workers
• Each department working only for itself
• Trying to control people through systems and not with
communication.
• Not having clear parameters for quality – tolerance limit.
• Philosophy “defects and errors are inevitable”; to err is
human.
• Fire fighting, not addressing the root cause of the problem.
• The “It’s not my problem” attitude

9. 9
Quality for Higher Productivity
How to maintain Quality :
• The road to perfect quality is through prevention, not
inspection.
• Identifying and eliminating the causes of problems
reduces rework, warranty costs, and inspection.
• Creating quality production does not cost money, it
saves money.

10. 10
Quality for Higher Productivity
How to prevent Quality issues:
Secret of prevention is to look at the design and identify
opportunities for error and eliminate those parts/process
from the design. “Design For Manufacturability ( DFM)”

11. Quality for Higher Productivity
Design For
Manufacturability :
•Simpler design
with fewer parts
•Simple
production
processes
•Higher quality
and reliability
•Easier to repeat
production

12. Quality for Higher Productivity
Evolution of Quality concept :
• Dr. Deming = Quality Circle in 50s and 60s
= Involve key operators and take their opinions to
implement quality.
Mr. Philip Crosby = “Quality is Free and Zero defects”
= “Do it right at the first time”.
• TQM = “ Everything we do – Design, set of inputs,
operations, outputs, customer satisfaction”.

13. Quality for Higher Productivity
• 6 Sigma - Motorola introduced in 1986,
• Six Sigma = 3.4 defects per million production!

14. Quality for Higher Productivity
Sample
Fishbone
or Ishikawa
Diagram

15. Quality for Higher Productivity

16. Quality for Higher Productivity
Aspects of Quality :
• Quality is conformance to requirements ( or Specifications)
• It is cheaper to do things right the first time
• Quality should be in planning, design development, process
development, material finalization, machine maintenance
and man power training.

17. Quality for Higher Productivity
Functions of Quality Control
• Monitor the quality consistently.
• Create Quality awareness by communicating the cost of
quality failures.
• Identifying problem areas in order to prevent quality
problems.
• Individual workers input for removing the causes of
defects should be considered for quality enhancement.
• Genuine recognition for quality output given by the team
of workers.

18. Quality for Higher Productivity
Functions of Quality Control
• Striving to continuously improve quality.
• Benchmarking certain standard of achievement
for the whole organization to follow.
• A quality audit to identify lessons learned that
could improve performance on current or future
projects.

19. Quality for Higher Productivity
Five Cost Categories Related to Quality :
• Prevention cost: Cost of planning and executing a project so it is
error-free or within an acceptable error range.
• Appraisal cost: Cost of evaluating processes and their outputs to
ensure quality.
• Internal failure cost: Cost incurred to correct an identified defect
before the customer receives the product.
• External failure cost: Cost that relates to all errors not detected and
corrected before delivery to the customer.
• Measurement and test equipment costs: Capital cost of equipment
used to perform prevention and appraisal activities.

20. Quality for Higher Productivity
• DMAIC is a systematic, closed-loop process for continued
improvement of Quality by Kaizen methods
• DMAIC stands for:
– Define:
– Measure:
– Analyze:
– Improve:
– Control:

21. Quality for Higher Productivity
Measure
Control
Define
Analyze
Improve
Define: Define customers
requirements – Their
expectations.
Define the goals, project
boundaries.
Define design aspects
Define the Production process

22. Quality for Higher Productivity
Measure
Control
Define
Analyze
Improve
Measure: Eliminate guesswork
and assumptions. Collect data
from the customers :
quality attributes, delivery time,
their usage parameters etc.

23. Quality for Higher Productivity
Measure
Control
Define
Analyze
Improve
Analyze: Taking the customer’s
requirements
Identify gaps between current
performance and goal
performance,
Identify sources of variation and
root causes of problems in the
process.
Prioritize opportunities to
improve,

24. Quality for Higher Productivity
Measure
Control
Define
Analyze
Improve
Improve: Find creative
solutions by correcting root
causes by innovation,
technology and discipline.

25. Quality for Higher Productivity
Measure
Control
Define
Analyze
Improve
Control: Document the
procedure to institutionalize
the improvement.
Ensure that the process
improvements, are sustained .

26. CHEANEY SHOES

27. Quality for Higher Productivity
Benefits of quality
• Strengthened competitive position
• Adaptability to changing or emerging market conditions
• Higher productivity
• Enhanced market image
• Elimination of defects and waste
• Reduced costs and better cost management

28. Quality for Higher Productivity
Benefits of quality
• Higher profitability
• Improved customer focus and satisfaction
• Increased customer loyalty and retention
• Increased job security
• Improved employee morale
• Improved and innovative processes