The Efficiency of the organisation can be enhanced by improving process - Time Management, Effective Meetings, Lower Defects, Better Decision and Effective Leadership style

3. Story of Everybody for Somebody
 This is a story about four people named
 Everybody
 Somebody
 Anybody
 Nobody
 There was an important job to be done.
 Everybody was sure Somebody will do it, but Nobody did it.
 Somebody got angry because it was Everybody’s job.
 Everybody thought Anybody could do it, but Nobody realized
Everybody will not do it.
 It ended up that Everybody blamed Somebody when Nobody did what
Anybody could have done.

4. How to achieve higher productivity
 Work your strength and hire your weakness.
 Great performers focus on what they are doing and
noting else.
 Trust you can do it, you will do it
 Focus on process and the result happens on its own.
 To achieve good result you should feel the pressure;
without pressure the performance slacks.
 When you love what you do pressure becomes pleasure

5. Productive Meeting Process
 “STAR” process
 S = Situation analysis
 T = Task planned
 A = Action taken
 R= Result achieved.

6. 3 D of productivity
 Do Not accept Defects
 Do Not produce Defects
 Do Not pass Defects

7. CPM –AA Decision Process
 C = Check - what is pending from today; what is due
tomorrow; what is available ; what is not
available
 P = Plan - 5 W what, where , when, why, who)
2 H ( how and how much).
 M = Meet – Call for a meeting 5/10 minutes in the
morning inform the plan clearly and
motivate team
 A = Act – Ensure the team members act as per the plan
 A = Award – Reward the people who performed well.

8. Goal setting process for Higher Productivity
 CHAMP– T
 C = Consistent
 H = Hard
 A = Attractive payoff
 M = Measurable
 P = Positive
 T = Time bound

9. Time management process for higher
productivity of the team
 Break the goal into daily goals
 Discuss with the team
 Plan the activities
 Prioritize the activities
 Fix responsibility
 Follow up

10. Killers of Time Management
 Fear of criticism
 Need for Perfection
 Indecision
 No goal
 No Priority

11. We need Leader
 Organization is like a Pyramid - it is as strong as the
base is. The strength moves from the bottom to top ,
whereas the weakness is like a waterfall moves from
the top to bottom .
 A pride of lion headed by Sheep loses while herd of
sheep headed by lion wins.

12. Leader’s are like lions
 Carnegie Mellon university conducted a research in
1976 on the most successful CEO of America from
WWII till late 60’s .
 The published results reveals that only 15% of the
CEOs who were successful had any technical
background and 85% were successful only because
they knew how to manage the people.

13. To be a Leader
 Dr. James Kouzes and Barry Posner
 “Team members will follow willingly
 Show favorable work attitude
 Feel greater pride in the organization
 Stronger spirit of co-operation and teamwork
 More feelings of ownership and personal responsibility
…………. If the manager is CREDIBLE!!!!”

14. “Be a safety net for your team and they will perform
wonders” Dhirubahi Ambani

15. Characteristics of the Leader
 Leaders Channel their ego away from themselves and focus
on their company.
 “You can achieve anything in life, provided you do not care
who gets the credit”. Harry Truman
 Leaders have Disciplined thoughts, Disciplined actions.
 They are humble but fearless.
 They are not charismatic but effective.
 They are plough horse and not show horse.

16. Leadership Accountability
 Leadership Accountability should be seen in Six “A”s
 A =Attend to the complaint immediately
 A = Accept the responsibility
 A = Analyze the details
 A = Admit error, if any
 A = Amend the process, if required
 A = Act quickly to redress.

17. Difference between Managers and Leaders
 Level 1 Managers: Performs through his talent, knowledge,
skills and good work habits.
 Level 2 Managers: Contributes his individual capabilities
and works through others effectively.
 Level 3 Managers : Organize people and resources towards
achieving the predetermined goal, with or without his own
skill and knowledge.
 Level 4 Managers : Forces everyone to perform , follows up
vigorously with a aim to achieve personal glory.
 Level 5 Leaders : Works as team in order to achieve the
organizational glory and the teams’ growth.

18. Difference between Boss and The
Leader
 The boss drives the workers; the leader coaches them
 The boss depends on the authority; the leader depends
on the goodwill
 The boss inspires fear; the leader inspires enthusiasm
 The boss says “I”; the leader says “We”.
 The boss fixes the blame for breakdown; the leader
fixes the breakdown.
 The leader is great not because of his power but
because of his ability to empower.

19. People is the asset
 People’s mind changed more by persuasion than by
arguments.
 The people are the most valuable asset for the
organisation.
 “Nobody can go back and start a brand new beginning;
but we all can start now and make a brand new end”

20. Why they do not do it?
 Four reasons why team members do not perform :
 They do not know what they need do
 They do not know how they need to do
 They do not know why they need to do
 They are facing obstacle which are beyond their
control.

21. According to Maslow :
Basic
Needs
Security
Needs
Social
Needs
Esteem
Needs
Self Actualization
Need

22. How to develop the people
 Give credit for their good work
 Address grievances impartially
 Motivate by praise and reward
 Ask their opinion, when you are not sure.
 Give feedback on their work objectively.

23.  “I believe that the success of Reliance can not be
attributed to qualities and achievements of one
individual or even a group of individuals, but has to be
viewed as triumph of a process and that of spirit that
binds the entire Reliance family” .
Dhirubhai Ambhani