1. RAGHAVENDRA RAO BALLEPU
Hand Phone: 9391664849 /9573672378
ballepuraghu1@gmail.com
Objective: Seeking a challenging senior-level assignment as Profit Center head, Operations and
Sales with a reputed and progressive company To seek a challenging career and excellent growth
in the field of Logistics /Warehouse /Marketing / Retail“Using my communication, technical, sales
and operational Skills and also to reach the highest position in a reputed organization with a
dynamicWork environment.
PROFESSIONAL EXPERIENCE:
Since November’2013 V-Xpress (A Division of V-Trans (India) Limited, Hyderabad
Zonal Manager- Telegana & Andhra Pradesh
Company Profile
Over the 50-year evolution of our superlative legacy of V Xpress, we have grown
significantly from humble beginnings of being a regional player within the boundaries of
Maharashtra and Gujarat. At the group level, we now have a nationwide footprint across 24
states including the North East locations with over 485 branches, 750+ employees and over
5 Lakh square feet of in-transit warehousing facilities.
V-Xpress is India’s premier Express Road, Air and Rail Cargo Services organization. We are
an integral part of the country’s leading logistics, transport and warehousing conglomerate
– Group V, and we are the express cargo division of V-Trans India.
Significant contributions
Established brand image in South State, India.
Creating a team that support overall infrastructure.
Ensuring regular profits. Sales were 28 lacs brought to 68lacs
Rolling out successive operations.
Setting up systems & driving sales.
Delivering profits and providing leadership to a team of 60.
Dexterously expanded penetration in hunting new sectors and built a new clientele
base.
Merit of developing vendors for line haul routes as well as for pick up and deliveries.
Stellar in managing the project related to franchisee development.
Adroitly built performance oriented team of professionals for supporting
infrastructure.
Implemented consignee focused approach for driving Air and Rail business.
Honed expertise in tracking, reporting competition and tapping market trends along
with required MIS.
Pivotal in ensuring collections and managing cash flows.
Achieved customer satisfaction through regular support and interaction.
Developed an expected level of the management with present employer takeover AP
as base andt ook over this region last two years back and the turnover was around
28 laces p.m. and now it was 70 laces p.m.
2. 2.DTDC –SUPPLY CHAIN SOLUTIONS.
ASST.REGIONAL MANAGER-Cargo Division. AP
From Nov’2010 to Oct’2013
Role:
• Manage, Supervise and co-ordinate daily operations and sales.
• Plan the schedule work for shift ensure proper distribution of assignments and
adequate manpower planning. Targets for Sales team, Outstanding collections,
Develop and Grow New Business, preparation of budgetary
recommendations,contribute profitability to the Organization.
• Enforce Company policies, provide directions to employees regarding operational
and Sales procedural issues.
• Oversee all back of House and Front of House ordering, receiving and inventory.
• Managing all Sales activities of company cargo product and of any other principals,
starting from project identification, determining other specifications, contract
review, issuing works orders and order acceptances, coordinating, and effecting
after sales services.
• Plan new/existing contacts for customer retention, penetration and pro actively
meeting customers requirements/problem resolution.
• Measuring, monitoring,meeting and improving customer satisfaction.
• Capturing all market intelligence data, analyzing events and trends having impact
on existing sales and Marketing policies.
• Motivating, supporting and training subordinates and giving them effective
performance related feedback to help develop their skills.
• Conducting Business Development activities through development of new solutions
in conjunction with latest services.
• To analyze the customer's supply chain requirements, and assist in the formulation
of detailed presentation to prospective customers.
• Co-ordinate with region team & Franchisee (AP) for sales and operation growth
and issues.
• Responsible for Sales and Operations, Customer Service, Back end Operations,
On line web x system.
• Responsible for space of 20000 s.ft and 68 staff of sales and operations.
• Take over sales when it was 5 lacs and turned it with 3 months to 16 lacs,add 24
customers and got confidence with our services from the Client.
2.VISHAL RETAIL LTD:
Store Head – Sales & Operations
From Mar'10 to Nov'10
Accountabilities:
3. Manpower Planning& respective job allocation. Preparing Budgets& achieving sales.
Tracking ticket size& converting foot-falls. Shrinkage management. People management.
Competition mapping& strategies to overcome competition Data analysis- keeping store
ABP on track Coordinate with Category, warehouse, maintenance, IT& CSD. Inventory
Management& Vendor management. Succession Planning. Housekeeping & Security under
my control.
Departments handled are Food, Non-Food, Staples, Fruits and Vegetables,Men'Upper,
Mens' lower, Men'Ethnic Ladies Western, Ladies Ethnic, Kids Boys, Kids Girls, Kids Infant,
Foot Wear, Household, Home Furnishing, Sports & Fitness, Toys & Games, Life Style,
Stationery, CDIT and Travel Accessories
Responsible for managing the P&L and driving sales for the store through efficient store
operations, customer service delivery, motivation and retention of store personnel and
adherence to company norms. Handling the entire store with a space of 40,000 ft and
70 staff with all the responsibilities of the store
Highlights:
• Achieved profitability of 12% on EBIDTA for the month of August 2010-09-06
• Shrinkage below 1%
• Inventory & Store under control
• Highest sales ever of 1.48 crore in the month of October'2010.
• Attrition rate below 0.9%
• Best Customer Service Awarded to our store in the month of October'2010 in
pan India.
3.
Store Manager (Sales and Operations)
FOOD BAZAAR, BEAUTY AND HEALTH, STAR n SITARA (BIG BAZAAR)
From Nov, 2006 to Oct'2009
• Store Manager who believes strongly in customer service at all times and adheres to
local rules and laws so as to safeguard the interest of the company and retaining
them by providing exemplary customer service on a personal level.
• Responsible to handle Floor of 24,000 Sq ft (India’s Largest Food Bazaar) as a
profit centre with an annual target of INR 24crs and Beauty & Health ,Star n Sitara
departments.
• An aggressive Sales manager focusing on meeting monthly sales targets ( Top
Line)and also minimizing monthly store costs and Margins( Bottom Line).
• As a versatile sales manager, responsible for the overall operations of the LOB and
increased percentage of store sales from 12% to 36% in Comparison to Previous
Financial Year.
• Adhered strictly to Standard Operating Procedures for a systematic and effective
functioning of multi-tasks involved on a day to day basis.
4. • Managing Inventory by prudent stock ordering following a Maximum Base Quantity
technique.
• Co-ordinate with Buyers, Vendors, and Category for the stocks, increase Catalogue
and DSP vendor for replenishment of stock out
• Responsible for Planning and managing Merchandise including Visual
Merchandising ensuring annual stock turn of 14 times in the Store and minimize
carrying interest and obsolescence cost to company.
• Minimized the Shrinkage levels to below 1% by carrying a Perpetual Inventory of
High Value Stock Keeping Units and by various safety measure techniques.
• An assertive manager with excellent organizational, analytical and interpersonal
skills.
• Responsible in selection, recruitment, placement, induction, training, appraisal,
grievance solving and disciplinary actions of the sales staff in coordination with the
HR Team.
• To ensure a continuing and aggressive campaign of various types of promotions in
line with company’s policy and circulars in coordination with Publicity and
Merchandising Managers local promotional events.
4. RETAIL MANAGER–OPERATIONS & SALES
FLEMINGO DUTY FREE SHOP PVT LTD.,
Hyderabad International Airport, Hyderabad
From JULY, 2004 TO OCT, 2006
Key Responsibilities;
• Responsible from the start of the company in Hyderabad (arrival and departure
shops) Installation,Plano gram,Survey & Start of the Duty Free Shop at Rajeev
Gandhi Intl. Airport, Hyderabad
• Monitored and controlled sales, inventory Manpower management, and customer
Services.
• Responsible to manage the store as a Profit Centre with an entrepreneurial approach
and achieve budgeted sales targets for the store through traffic generation, customer
handling.
• Accountable for managing Store Staff in terms of Training on product and Customer
Handling skills, exercise control on inventory and ensure availability of adequate
stock of merchandise and operate within Budgets and monitor overhead expenses.
• Data Driven Decision Making
• Allocates and Develops resources.
• Identifies and Maximizes opportunities.
• Liaison with Government and Customs (Airport),Excise & Other Agencies.
• Interacting with Foreign Passengers: requirements, availability, and sales.
• Review the team performance and adherence to company Standards and individual
goals.
• Top line sales. (Sale of Foreign Liquors, Cigarettes, Perfumes, Cosmetics,
Watches, Electronic Goods & Accessories, Air Conditioners, Braun items,
5. I Pods, Sony Products, Etc.,).
• Efficient Work process (smooth Operations)
• Sales & Marketing Plan
• Inventory Management, Cash Management.
• Training and Development of Store personnel and Customer Service
• Profit Maximization
• Asset Management and Maintenance.
• Customer Feed Back Analysis.
5)ASSISTANT STORE MANAGER – OPERATIONS.
FOOD WORLD SUPER MARKETS LTD (RPG GROUP)
From DEC, 2001 TO JUNE, 2004
Responsibilities:
• Day to Day functions of the Store
• Top line, Bottom line and Growth in sales.
• Inventory Management, Cash Management.
• Training and Development of Store personnel and Customer Service.
• Efficient work process (Smooth Operations).
• Sales and Marketing Plans.
• People Management..
• Customer Feed Back Analysis.
• Competitor Analysis.
6)AREA MANAGER – CUSTOMER SERVICE.
FIRST FLIGHT COURIERS LTD
From DEC, 1996 TO DEC’2001
Responsibilities:
• Handling Customer queries & complaints. (both Domestic & International)
• Providing after sales service.
• Carry out Customer service audits
• Handle customer correspondence
• Client servicing
• Network communication.
AWARDS AND ACHIEVEMENTS:
Food Bazaar :
• Achieved 108% above the given target for the year 2008-2009.( target:19.07 Crs achieved
20.57 Crs)
• Achieved Highest ever sales in the month of July ‘2009 (2.17 Crores )
6. • Ever Highest sales in F&V 1.05 lakhs sale in Big Days & 92 thousand in a day
For Own Brands sales.
• Awarded Best Store & Department for the year 2008-2009”
• Awarded Best Store Manager & Team work for Ameerpet Store in Sales, Display and
Customer service.
• Achieved 87 lakhs ever highest sales in the Big Days ‘ Maha Bachat.( five days)
• Got incentives to entire Team under my Leadership from 08’ to 09’.
• Awarded with a certificate by the President of the Company for “Best Multiple display of
Own brands” to the team.
Flemingo:
• Foreign Currency training for Flemingo Duty Free Shop was done at Thomas Cook
Foreign Currency Institute.
• Achieved the highest sales of $ for the month of Jan ‘05 and got the appreciation
certificate from the Management.
• Achieved Best executive award for the year 2000-2001 in First Flight couriers.
Food World:
• Store was trading at 16 Lakhs average per month with a negative PBIT, since
taking over the store in Jan’03; it has been averaging at 24 Lakhs with a 4% PBIT.
• Highest ever sale of 27 Lakhs in the month of Aug’2003.
• Store got sales incentive for the first time under my leadership in the month of
July’03.
• Transferred to Vikrampuri branch of Food world which was trading 38 Lakhs per
month, since taking over in the month of Feb’04, it has been averaging at 45 Lakhs
with a 7% PBIT.
• Best ever sale of 46.56 Lakhs in the month of April’04.
• Received Best Store Award for the month of March’04 for Vikrampuri Store.
• Was a member of faculty of RPG Institute, taking classes for Trainees, vocational
course trainees and supervisors, CSA’s.
• As part of the Train the Trainer course which is been conducted by the RIRM (RPG
Institute of Retail Management), after the completion of the program I have been
awarded the Trainer certificate by the RIRM.
ACADEMIC QUALIFICATIONS:
Post Graduation: M.B.A. (Marketing) from Osmania University (1999-2002.)
Master’s Degree in English from Osmania University.
Graduation: Bachelor’s Degree in Arts from Osmania University.(1987-90)
Passed Higher Grade Exam in Type Writing.
SOFTWARE EXPOSURE:
Packages : MS-Office
Operating systems : MS-Dos, Windows (95/NT)
7. PERSONAL PROFILE
Date of Birth : 31sth
October, 1969
Address : Flat no.114, 1st Floor, Gyandeep Towers,
Opp. More Super Market, Moosarambagh,
Hyderabad -500036 Andhra Pradesh –
Family Details :
My Wife Mrs. Latha Raghavendra is M.A.Literature working as Lecturer in Pvt
College. I have two kids, My son Chi.Pratyush studying in Seventh standard and
my daughter Chi.Sow. Neha studying in Fourth standard.
Place : Hyderabad
Raghavendra Rao Ballepu.
